Digital Inclusion Patient Voice Launch
Commissioned as a call to action, the Digital Inclusion Patient Voice Launch aims to amplify patient voices, drive system-led change, and address digital inequalities in healthcare. With the final report set for release and key stakeholders on board, the focus now shifts to engaging a broader group of stakeholders, empowering system champions, and mobilizing patient voice groups to drive tangible outcomes. The initiative is poised to establish a regional network of support and prioritize digital inclusion through collaborative co-design efforts.
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Digital Inclusion: Patient Voice Launch Requirement from Board: Note contents of the paper. Input on Support Request 1. Note Support Requests 2 5. Brin Hodgskiss 26thMarch 2021 NHS England and NHS Improvement
Why do we need to do this? We commissioned this work to be: A call to action A way to ensure patients voices are heard A catalyst for system-lead change. Where are we now? The final report, entitled Down the Line: Patient stories of digital primary care in a pandemic, and building better access for all is expected Monday 29th March. This will be provided along with a spreadsheet of quotes from attendees. The final video will arrive with us by 6th April. There is growing interest in this work from the national digital primary care team, regional partners, the national Head of Patients Experience Network and the Kings Fund. Our focus is now preparing for our launch event, which we are planning to be opened by Anne Radmore. 2 | 2 |
What do we need to do next? We need to ensure a wider group of stakeholders are aware of our work, and a there is a willingness to take action. STAKEHOLDERS Role: Be Aware We need to tell these stakeholders about our work, to magnify the message SYSTEM CHAMPIONS Role: Take Action We have asked all our ICS/STPs to put forward digital inequalities champions people who care about this, have the clout to pull resources together to commit to action in their systems. They will form the core a regional network of support. PATIENT VOICE GROUP Role: Taking Action So far, this work has been guided by a small group drawn from commissioning, PHE, digital, communications, personalised care, and transformation. 3 | 3 |
What do we need to do next? Thank the participants. Champions: We have asked all out ICS/STPs to put forward digital inequalities champions people who care about this, have the clout to pull resources together to commit to action on this in their systems, and will form part of a regional network of support. We will now be expanding our planning to draw them in. Communications: Preparing the website, communications pack for champions, and in anticipation of the launch event. Stakeholders: defining and including the wider stakeholder group. Planning the Launch: to confirm date and agenda, including a briefing on how these initiatives fits with Access Post event follow up Establish the regional Digital Inequalities network of support, preferably system lead. With support from Heads of Patient and Public and Engagement and Primary care digital teams scope opportunities for clinicians and patients to co-design solutions for digital inclusion challenges. Digital inclusion will continue to be prioritised for through digital first primary care transformation funding allocations to STP/ICS. 4 | 4 |
SUPPORT REQUIRED 1. Input from board: who do we need to ensure is included in our Wider Stakeholders group? (including national bodies who could do with hearing about our work) Who should be included in the launch event, beyond the system Champions? 2. Dedicated administrative support from the transformation team and admin hub to continue to help co-ordinate champions network and run the launch event. 3. Expertise from Heads of Patient and Public and Engagement to establish the patient experience group. 4. Consideration of follow-up commission to expand and embed patient engagement. 5 | 5 |
