Customer Service Interactions and Assistance

Handling various customer service interactions, including appointment rescheduling, dental payment inquiries, bank account opening, and gas bill payments. Detailed exchanges between representatives and customers on scheduling, insurance coverage, financial transactions, and billing information. Assistance provided with professionalism and efficiency to address customer needs promptly and accurately.

• Customer Service
• Appointment Reminders
• Payment Inquiries
• Financial Transactions
• Professional Assistance

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Uploaded on Feb 26, 2025 | 0 Views

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Presentation Transcript

1. A: Hello, Jessie Jia speaking. Who is calling? B: Hi, this is Sarah calling from your dentist office. Just want to remind you that you have an appointment with Dr. Cha next Tuesday at 11am in our Tysons Corner office. A: Thank you for the reminder. Can I reschedule it to next Friday? My son has an eye doctor appointment at the same time. B: Sure, let me check our schedule. Does next Friday 9am work for you? A: Yes, perfect. Can you please put me down? Thank you! B: No problem. See you next Friday at 9am. Have a nice day!

2. A: This is Dental Max customer service. How can I help you? B: Yes, can you please check how much I need to pay for teeth braces? A: Sure, can I have your name and birthday? B: Yes, my first name is Nicole, and my last name is Murphy. I was born on 9/20/1982 B: Thank you. Please hold while I m checking the system. A: Sure, take your time B: Ok, your insurance will pay up to $2000 and then you have a deductible of $500. You can use your medical flexible spending account to pay for teeth bracelets.

3. A: Good morning. How can I help you? B: Hi, I d like to open a checking account, deposit this check and get $200 cash. A: Sure, glad to help you. Can I have your drive license and social security number? B: Here you go. My SSN is 999-88-3897. A: What s your home address? Do you have an email? What s the best phone number to reach you? B: My home address is 2345 Leesburg Pike, Vienna, VA 22182. My email address is NM@gmail.com. My cell phone number is 703-123-9081. A: Thank you! Now I have your account here. Do you want to deposit the check to this account? How would you like your $200? Are $50s ok? B: Yes, please. Can I get $20s instead? A: Sure, just give me a moment. Here are your $200. Please check.

4. A: Emma Hopkins, Washington Gas Company. How can I help you? B: Yes, this is Laura Chen. I d like to pay for the gas. A: Sure. Can I have your name and your address please? B: Yes. First name is Laura and last name is Chen. My address is 300 Dover Lane, Mclean VA 22132. A: Please hold while I check your account. Ok, for September, the balance is $120. How would you like to pay? B: Credit card. A: Ok, can I have the credit card number, expiration date and the security code on the back of the card? B: Yes. It s a Visa card. The number is 1234-5678-8907-2345. The expiration date is 09/2025 and the security code is 456 A: Thank you! It s been paid. In the future, you can also pay your bill online. B: Thank you! I ll check it out later.