Culturally & Linguistically Appropriate Services
The importance of CLAS standards in health organizations for equity, quality, and eliminating disparities. Learn how to implement CLAS effectively within your organization with available resources and action plans.
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Culturally and Linguistically Appropriate Services (CLAS) What, Why and How 1
What is CLAS C Culturally & L Linguistically A Appropriate S Services are Services that are respectful and responsive to: Individual cultural health beliefs and practices Preferred languages Health literacy levels Communication needs AND These services are employed by all members of an organization (regardless of size) at every point of contact. 2
What are the National CLAS Standards The National CLAS Standards gives your health organization action steps for providing CLAS. They offer guidance in the areas of: Governance, Leadership, and Workforce Communication and Language Assistance Engagement, Continuous Improvement, and Accountability 3
Why do Organizations Implement CLAS Advance health equity Improve quality of services Help eliminate disparities 4
Why do health organizations implement CLAS They seek to improve and thereby increase Staff Client Cultural awareness Language service use Quality of services Health outcomes Engagement Experience 5
How can you implement CLAS Our team is here to provide information, share available resources, and help you develop an action plan to implement CLAS within your organization. Connect with QI Advisors Great Plains QIN Quality Improvement Advisors | greatplainsqin.org/about-us/who-we-are/ References Think Cultural Health | https://thinkculturalhealth.hhs.gov/ Office of Minority Health | https://www.minorityhealth.hhs.gov 6
Thank You This material was prepared by Great Plains Quality Innovation Network, a Quality Innovation Network Quality Improvement Organization, under contract with the Centers for Medicare & Medicaid Services (CMS), an agency of the U.S. Department of Health and Human Services (HHS). Views expressed in this material do not necessarily reflect the official views or policy of CMS or HHS, and any reference to a specific product or entity herein does not constitute endorsement of that product or entity by CMS or HHS. 12SOW/GPQIN/QIN-QIO-366/0823
