CRT-261 | Ultimate Study Guide for Salesforce Service Cloud Consultant Certifica
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How to Prepare for Salesforce Service Cloud Consultant Certification? Salesforce CRT-261 Certification Made Easy with VMExam.com.
CRT-261 Service Cloud Consultant Certification Details Exam Code CRT-261 Full Exam Name Salesforce Certified Service Cloud Consultant No. of Questions 60 Online Practice Exam Salesforce Service Cloud Consultant Practice Test Sample Questions Salesforce CRT-261 Sample Questions Passing Score 67% Time Limit 105 minutes Registration fee: USD 200 Retake fee: USD 100 Exam Fees Become successful with VMExam.com
Salesforce CRT-261 Study Guide Perform enough practice with related Service Cloud Consultant certification on VMExam.com. Understand the Exam Topics very well. Identify your weak areas from practice test and do more practice with VMExam.com. Become successful with VMExam.com
Salesforce CRT-261 Certification Syllabus Syllabus Topics Weight Industry Knowledge 12% Implementation Strategies 14% Service Cloud Solution Design 20% Knowledge Management 8% Intake and Interaction Channels 15% Case Management 18% Contact Center Analytics 8% Integrations 5% Become successful with VMExam.com
Service Cloud Consultant Training Details Training: Prepare for Your Salesforce Service Cloud Consultant Credential Administer and Maintain Service Cloud (ADX261) Prepare for your Service Cloud Consultant Certification Exam (CRT261) Become successful with VMExam.com
Salesforce CRT-261 Sample Questions Become successful with VMExam.com
Que.01: How is the hash mark (e.g., #salesforce) used in chatter? Options: a) Indicates the name of a group in which to place the Chatter message b) Indicates a clickable URL hyperlink c) Ties the Chatter message to a topic d) Links the Chatter message to Twitter Become successful with VMExam.com
Answer c) Ties the Chatter message to a topic Become successful with VMExam.com
Que.02: Which application will allow a client to enable Ideas on a public website? Options: a) Self-service portal b) Customer portal c) Partner portal d) Sites Become successful with VMExam.com
Answer d) Sites Become successful with VMExam.com
Que.03: When a Self Service Portal User adds a Case Comment the following actions take place? Options: a) A Workflow rules is activated b) An email is automatically sent to the case owner c) An Assignment Rule is Activated d) None of the above Become successful with VMExam.com
Answer b) An email is automatically sent to the case owner Become successful with VMExam.com
Que.04: For which purpose should a contact center use visual workflow? Options: a) To automatically assign cases to a specific queue based on the customer support level. b) To escalate a case to the support manager if it has been open for more than 72 hours. c) To automate business processes for agents who troubleshoot customer support issues via phone. d) To assign follow-up tasks to an agent one week after a case is closed. Become successful with VMExam.com
Answer c) To automate business processes for agents who troubleshoot customer support issues via phone. Become successful with VMExam.com
Que.05: What are benefits of deploying Knowledge in a high volume Service Cloud portal? (Choose 2) Options: a) Eliminates tracking of customer entitlements b) Replaces the need for an email channel c) Reduces incoming call volume d) Uncovers gaps in the knowledge base Become successful with VMExam.com
Answer c) Reduces incoming call volume d) Uncovers gaps in the knowledge base Become successful with VMExam.com
Salesforce Service Cloud Consultant Certification Guide The Salesforce Certification is increasingly becoming important for the career of employees. Try our Service Cloud Consultant mock test. Become successful with VMExam.com
More Info on Salesforce Certification Visit www.vmexam.com Become successful with VMExam.com
