Crafting User Research for Government Services
[Project]
An Introduction to user research
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Next sessions:
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Framing your research
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Tools and methods
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Structuring interviews
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Structuring questions
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Synthesis and analysis
Understand the role of
digital identity in
accessing government
services among 16-20
year olds.
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Subheading
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Acquisition
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Knowledge transfer
Awareness > training > Practice > Master
Discover > Training > Practice > Experience > Mentor
Jedi metaphor 1
Novice > advanced beginner > Competent > Proficient > Expert > Master
Student > Apprentice > specialist > Expert > Master
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What we’ll cover
Next sessions:
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Framing your research
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Tools and methods
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Structuring interviews
●
Structuring questions
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Synthesis and analysis
This session:
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Learning a craft
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Purpose of user research
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Types of user research
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Considerations
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Getting started
Why do user research?
Quotes here from awesome people
Reference: Stanford d.School
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Fernando
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Conversational
Say, think, do, feel
Card sorting
Day in the life
Mapping
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Observational
Ethnography
Walking Tours
Shadowing
Projectional
Cultural Probes
Story making
Prototyping
Say, think, do, feel
Scenarios
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Reference: Liz Sanders
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FbyF
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Houston Airport
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Text here from doc
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Margs process steps here
Delve into the world of user research with sessions covering digital identity, tools, methods, and analysis. Learn about crafting a craft, acquisition of knowledge, and the Jedi metaphor. Discover the purpose of user research, types, considerations, and getting started. Explore the reasons behind user research, different types of research, and the importance of assumptions and empathy in design.
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Presentation Transcript
[Project] Session One: An Introduction to user research
The project Next sessions: Understand the role of digital identity in accessing government services among 16-20 year olds. Framing your research Tools and methods Structuring interviews Structuring questions Synthesis and analysis
Mastering a craft Kinds of craft Subheading Inner Craft - reflecting, connecting, holding Thinking Craft - conceptualising, illuminating, mapping, analysis, Organising Craft - convening, modelling, galvanising Building Craft - creating, modelling, explifying, iterating, manifesting Acquisition Knowledge transfer Student > Apprentice > specialist > Expert > Master Novice > advanced beginner > Competent > Proficient > Expert > Master Awareness > training > Practice > Master Discover > Training > Practice > Experience > Mentor Jedi metaphor 1
What well cover Next sessions: This session: Framing your research Tools and methods Structuring interviews Structuring questions Synthesis and analysis Learning a craft Purpose of user research Types of user research Considerations Getting started
Why do user research? Define Empathise Prototype Test Ideate Quotes here from awesome people Reference: Stanford d.School
Reasoning 1. Fernando 2. Playpumps
Assumptions Evidence + Empathy
Types of user research Conversational Observational Projectional Say, think, do, feel Card sorting Day in the life Mapping Ethnography Walking Tours Shadowing Cultural Probes Story making Prototyping Say, think, do, feel Scenarios
Going Deep Reference: Liz Sanders
Examples? 1. FbyF 2. Houston Airport
Considerations 1. Text here from doc
Getting started 1. Margs process steps here
