Consumer Experience in Mental Health ISLHD

Constantinidis Team Coordinator Mental Health is dedicated to enhancing consumer experiences in mental health services. The team focuses on promoting holistic well-being and providing support to individuals seeking mental health assistance. Through a person-centered approach, they aim to empower consumers to take charge of their mental health journey and access resources tailored to their unique needs.

• Mental Health
• Consumer Experience
• Team Coordinator
• Holistic Well-being
• Support

viya_7 Follow

Uploaded on Feb 21, 2025 | 0 Views

Download Presentation

Please find below an Image/Link to download the presentation.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.

You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.

Presentation Transcript

1. Consumer Experience In Mental Health ISLHD Irene Constantinidis Team Coordinator Mental Health

2. Consumer Participation The role of consumer participation in mental health and health services National Quality and Safety Health Standards NQSHS Standard 2 Partnering with Consumers Ensuring the consumer voice in how health services plan design evaluate and deliver care at local , state , national and international levels

3. Consumer Participation in Mental Health What do we do Consumer Peer Workers Consumer Participation meeting on inpatient units Consumer and Carer Consultative Committee PIP Portal consumer Feedback on information provided to consumers Consumer Advisory Network CAN Consumer Carer Journey Project YES Questionnaire Email distribution list of consumers and carers Staff education and Training delivered by consumers

4. Consumer Workers CCCC YES Survey Consumer Forums Consumer Carer Journey Project ISLHD Consumer Participation Service Delivery Operational Service Development & Planning QI Evaluation & Planning Education & Training Committees State Wide consultation Consumer Participation

5. YES and Consumer Carer Journey Domains Consumer Carer Journey YES Questionnaire Individuality Transition and Continuity Choice and Involvement Access to Care Attitudes Rights and Responsibilities Physical Comfort Involvement of Family and Friends Information Information and Education Partnership Respect for patients values and expressed need Access Safety Emotional Support and alleviation of fear and anxiety Physical Environment Coordination and Intergration

6. Respect for consumers preferences, values and expressed need-Individuality Positive Feedback Negative Feedback Supported to engage in activities Isolation in inpatient units Treated like a child Nursing staff supportive and helpful Lack of involvement in care plans Values were respected Not respecting consumers wishes Listened to

7. Emotional Support and alleviation of fear and anxiety- attitudes Positive Feedback Negative Feedback Nurses understand Anxiety from the physical environment Consumers felt safe Anxiety from other consumers Consumers orientated to the unit offered reassurance Having to share a room Staff were approachable Reflected in both YES and Consumer Carer Journey stories- positive

8. Information and Education District Overall 78%- Lower than the state average State Level Information and Access The service- I saw no paperwork or information packages Treatment diagnosis, medication , plans for admission what would happen next??? Plans for transfer I did not know what the plans were I didn t know why they kept me there Rights and Responsibilities Standard 2 Partnering with consumers and threaded throughout most standards- Communicating with Consumers

9. The Best Things about Mental Health Service - ISLHD Quality of care provided by staff is excellent Staff support consumers recovery Consumers feel welcome Family and carers are involved and involvement is positive Helpful when people are in distress Seeing people getting better

10. Thank You - Questions Irene Constantinidis Team Coordinator Consumer Participation 4220 7917 ISLHD Mental Health