Comprehensive Support for Undocumented Migrants: Resources and Services Overview
Providing holistic assistance to undocumented migrants, this guide covers survival resources, holistic support, advice and signposting, reporting rough sleepers, immigration and housing services, and available housing options. From maintaining basic needs to accessing legal aid, this resource aims to support vulnerable populations effectively.
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Keeping body and soul together Keeping body and soul together Survival resources for Survival resources for undocumented migrants undocumented migrants Benjamin Morgan, Street Legal Community Engagement Worker
Thinking holistically Thinking holistically Not only a matter of advice, food and shelter, but also Staying well Staying sane Having somewhere to go (to get a meal, and take a shower, and make a phone call, and use a computer, and meet people ) Learning new skills and contributing to the community Not falling victim to abuse/exploitation Campaigning? Practicing religious beliefs?
Advice and signposting Advice and signposting some pitfalls some pitfalls Laws around rights and entitlement are complex, so know your limits. When in doubt, never advise signpost to a specialist organisation! Beware of eligibility criteria or referral needed Manage expectations (limited capacity/funding cuts) Accompany people (but manage boundaries)? Services come and go. Phone/email/check online first? Thinking too charitably not just food banks and soup kitchens, but football and art classes and fun
Report a rough sleeper Report a rough sleeper Street Link (Self-) referrals can be made either online (www.streetlink.org.uk) or by telephone (0300 500 0914). Outreach workers should visit within 72 hours Only work with people sleeping rough Through Street Link, non-EEA national rough sleepers can access advice and casework from Street Legal immigration adviser
Advice on immigration and housing Advice on immigration and housing Drop-in services (e.g. Hackney Migrant Centre, Praxis, Greenwich Migrant Hub) offer free advice and can sometimes find people solicitors under legal aid. Very oversubscribed and only on specific days. Expect to wait! Telephone advice (e.g. Asylum Aid, Rights of Women) again, specific times, days and eligibility criteria. Check local law centres, some of which offer free immigration advice and/or representation (www.lawcentres.org.uk) Some organisations (e.g. JCWI) charge for advice (but fees low compared to private solicitors).
Housing options Housing options Again, these are few & predominantly faith-based Most are time-limited and/or provider will want to know what the move-on is Residents will need to abide by community rules, which might include being out during the day May not be suitable for those with medium- or high-support needs
Where to look for accommodation Where to look for accommodation NACCOM website (www.naccom.org.uk) lists providers Hosting schemes should vet both hosts and guests and make expectations clear on both sides (good schemes include Housing Justice, Refugees at Home) Winter night shelters (most accept NPRF. Different bed every night and only in coldest months)
Day centres/places to go Day centres/places to go Some are refugee- and migrant- specific (e.g. Red Cross destitution centre; Hackney, New North London Synagogue s monthly drop-in) and can link people up with specialized advice. Many provide basic items hygiene packs, warm-weather clothing, Tesco vouchers and some refund travel expenses. Many mainstream homeless day centres also welcome migrants with no recourse to public funds. But some undocumented migrants report negative treatment at other services. The Pavement website and Homeless Link are good places to start lists of services by geographical area detailing what they provide (breakfast, lunch, shower, washing machine etc.) and when.
Food banks Food banks If someone wants to go to a food bank, they need to obtain a food bank voucher first. You can Google the food bank in their borough and look at which agencies can provide vouchers locally. Most Children's centres/GPs should be able to issue vouchers for the food bank in their area. Hackney Migrant Centre can also issue food bank vouchers for Hackney and some other boroughs. N.B. Most foodbanks provide ingredients rather than hot meals, so can be of limited use to people who have nowhere to cook
Healthcare Healthcare Primary care (GPs, NHS walk-in centres, pharmacists, dentists, optometrists) theoretically available to all, regardless of immigration status or whether a person is are homeless. GPs have a duty to provide emergency or immediately necessary care free of charge. People on low income can get help with e.g. cost of glasses, prescription charges
BUT Some GP practices (wrongly) demand proof of address, passport etc. Can be useful to give people a letter citing NHS England guidance or provide them with My Access to Healthcare cards (available from healthylondon.org). N.B. Moving around a lot can make it difficult for undocumented people to engage with services.
Secondary healthcare is in many cases chargeable and debts to NHS can affect immigration applications. This is a complex area and it is important to seek expert advice
Key health services for undocumented Key health services for undocumented migrants migrants Doctors of the World UK - provide primary healthcare and advice for those without a GP. Lots of experience working with undocumented migrants. Maternity Action - operate a telephone helpline for advice on access to maternity care and have a specialist caseworker Specialist homelessness GPs
Mental health Mental health Stigma, fear, uncertainty, stasis, experiences of detention, social isolation = a huge mental-health challenge for undocumented people Specialist services for victims of trauma, torture and organised violence (Helen Bamber Foundation, Room to Heal, Freedom From Torture) can also provide evidence in support of immigration applications. Referral-only and highly oversubscribed. Mainstream mental health services can be difficult to access, but local Minds offer a range of advocacy and counselling services
Wellbeing and skills (1) Wellbeing and skills (1) Bike projects Akwaaba, London Welcome Project, JRS (women-only) Welcome Cinema Empowering group work Praxis Befriending projects e.g. Xenia (women-only)
ESOL (English classes) Currently, many colleges provide free courses only for those with settled immigration status. Undocumented people who want to follow a structured course thus have limited options, mainly from charitable providers (Praxis, Migrant Resource Centre, English for Action). Many day centres, however, offer semi-formal conversation classes
Specialist support for women, LGBT people, Specialist support for women, LGBT people, families and young people families and young people UKLGIG UK Lesbian and Gay Immigration Group Women for Refugee Women, WINGS at Praxis, Coram CLC, MiCLU specialist advice for young people
Detention Detention An ever-present risk for the undocumented Visitors groups (e.g. SOAS Detainee Support, GDWG) provide emotional support, solidarity, basic items Bail for Immigration Detainees (BID) works with migrants in removal centres and prisons, to secure their release
Campaigning Campaigning Not for everyone, but also not utopian! Can be a great way to maintain hope, source strength and support Check out Right to Remain, Movement for Justice, All African Women s Group, Brighter Futures, Street Legal Homelessness Action Group
Thank you! Thank you! Don t forget the handout, which highlights key services and contains links to learning resources. benjamin.morgan@praxis.org.uk
