Comprehensive Service Live Cycle for May 2022
ProMinent offers a complete service live cycle for May 2022, including installation, commissioning, training, maintenance, and support. Benefit from expert setup, individual processes integration, and reliable operation throughout the equipment life cycle.
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SERVICE LIVE CYCLE May 2022
Recycling Start Up Installation Individual setup Recycling Dismantling & removal Commissioning Ready to use Decommissioning End of use Training Know how to use Transportation Moving service Inspection Regular check up Upgrades Optimised systems Service for YOU Maintenance Reliable processes Process Optimisation Improved workflows Customised Service Service contracts Calibration System reset Spare Part Service Ongoing performance Repair Onsite support Support Hotline Quick support Optimisation Operation Smart Support Service via smartphone
INSTALLATION Individual setup Our ProMinent experts help you to setup and install the system on site, inspect the electrical and mechanical installation work and provide advice on how to integrate the system into your individual processes.
COMMISSIONING Ready to use Commissioning includes adjusting the desired parameters to your process as well as testing functions, impermeability, and safety of the system. Temporary production support on request.
COMMISSIONING Clear benefits for you You can rely on that Maximum operational reliability Service in manufacturer quality Certified ProMinent service technicians Use of the latest technology Service reports for documentation Replacement and maintenance sets in manufacturer quality Inspection of electrical and mechanical installation work Adjusting the desired parameters to your process Testing for function, impermeability and safety of the system Temporary production support on request And many more
TRAINING Know how to use Our ProMinent Academy offers comprehensive training and Level 1 Service Training online training options to learn Level 2 Service Training Level 3 Service Training about the functions and settings Instruction from trained and certified experts Safe product handling First hand information Theoretical and practical knowledge Training from experts First-hand information Precondition: Level 1 of your system regular care and Theoretical and practical knowledge Training from experts Provision of the training material needed First-hand information Precondition: Level 1 + 2 maintenance tasks in order to achieve the best performance. Safety will become a matter of course and you will be ready for anything.
INSPECTION Regular check up Inspection includes a visual check of your system for function, safety and abrasion in order to ensure a reliable operation.
INSPECTION Clear benefits for you Important to know Quick overview of the state of your system Improved operating reliability Fulfilment of statutory requirements thanks to detailed inspection report Assistance in documenting your obligations as the operator System must be freely accessible System must be clean and free of chemicals Safe working on the system must be ensured Contact person on site
MAINTENANCE Reliable processes Maintenance covers a professional check of your system including the preventive replacement of all required wear and maintenance parts in order to ensure proper functioning until the next maintenance.
MAINTENANCE Clear benefits for you Important to know Maximum operational reliability Reduction of unscheduled failures Reduction in operating costs Optimal operation System must be freely accessible System must be clean and free of chemicals Safe working on the system must be ensured Contact person on site
CUSTOMISED SERVICE Service contracts With our modular service contracts, we take care of your system while you can take care of your production. Choose between standard, comfort and premium package contracts to get the services that you need.
CUSTOMISED SERVICE Clear benefits for you You can rely on that Fixed price solution at preferential conditions Clear cost transparency Maximum planning certainty Minimal downtimes Optimal value retention of your system Carefree term of contract (3 or 6 years or individual) Compliance with service intervals Use of genuine spare parts Certified ProMinent service technicians Use of the latest technology Service in manufacturer quality Service report on documentation
CUSTOMISED SERVICE Service contracts Types: Standard Comfort Premium Service modules On-site Service Material services Service Hotlines Express services Training service Smart services Warranty services
SPARE PART SERVICE Ongoing performance We deliver all spare and wear parts quickly reliably, if required also by express delivery. Contact the Support Hotline if you need help in identifying the required parts. On request, our Service Team can support with the implementation and installation.
SPARE PART SERVICE Maintenance Material Box Maintenance Material High-quality genuine materials Set of materials tailored to your ProMinent system with all the sealing and wearing parts you need to replace in accordance with the manufacturer s specification Reliable availability of the material High-quality genuine materials Reliable availability of the material Rapid delivery Spare parts material tested in line with ProMinent standards
SPARE PART SERVICE Repair Material Box Repair Material High-quality genuine materials Reliable availability of the material Rapid delivery Spare parts material tested in line with ProMinent standards Availability of materials tailored to your system Inventory list, order form and contact details included Box with clear labelling for a transparent ordering process
SUPPORT HOTLINE Quick support Our competent Service Team Service Hotline Rapid assistance by phone Technically competent information 24/7 Service Hotline You can call us 24 hours a day, 365 days a year Rapid assistance Technically competent advice offers quick and reliable help to all kind of requests. Call the support hotline in your region and get national language support.
SMART SUPPORT Support via smartphone Smart Support Rapid response time Expert advice Smart support lets us take a look at your ProMinent system even Easy-to-use video chat system Simple login With any device Any location Support via conference and video chat Transfer of documents Record function (to follow shortly) Service report when we are not on site. We send a link to your mobile device and you simply activate the chat with our service adviser. You can show us exactly the problem you are experiencing in a video chat. We provide individual advice quickly and competently.
REPAIR 48h On-site service 24h On-site service We will be on site within 24 hours of you reporting an issue Expert know-how Repairs carried out by a specialist Use of genuine spare parts 48h On-site material service Delivery of ordered materials within the next 24 hours after ordering Material in original ProMinent quality We will be on site within 48 hours of you reporting an issue Expert know-how Repairs carried out by a specialist Use of genuine spare parts
CALIBRATION System reset Precise and reliable measurement. Provide you the right tools to be able to calibrate yourself or the service to perform the calibration for you.
PROCESS OPTIMISATION Improved workflows With a long-term experience in metering processes and different industries, our Service Experts offer you consultancy and guidance to optimize your processes and workflows.
UPGRADES Optimised systems Software and hardware upgrades can help you to optimize your system in regard to security, performance, networking, IoT or failure susceptibility.
TRANSPORTATION Moving service Transport Service includes the decommissioning and dismantling of the system, overhauling/repair, the move to the new location with commissioning and start up service. Our experts run final system tests to make sure the processes run smoothly.
DECOMMISSIONING End of use Our decommissioning service includes proper dismantling of your system when the end of life is reached, from decommissioning, disconnection and disassembly of your system. The decontamination in such a case is your responsibility, as only you know your chemicals and the associated hazards.
RECYCLING Dismantling & removal Your plant consists of a wide variety of raw materials. We ensure the sustainability and proper disposal of your plant through appropriate dismantling and recycling.
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