Collaborative Structure and Roles in Workforce Development
One-Stop Structure and Design
Functional and Formal Supervisor Roles
•
Roles of the Functional Supervisor
•
Roles of the Formal Supervisor
•
How do they collaborate?
•
Why do these two need to collaborate?
Functional Teams
•
Welcome Function
–
Who serves?
–
Role
•
Skill Development Function
–
Who serves?
–
Role
•
Business Services Function
–
Who serves?
–
Role
Functional Teams
How does the OSO coordinate the three functional teams effectively?
Coordinating Partners
•
Adequate coverage for office and events
•
Referrals and co-enrollments
•
Cross-training/Follow-up
Evaluating the Customer Experience
•
Traffic Flow
•
Available resources
•
Equal Opportunity
•
Customer Feedback
•
COVID Protocols
Contact Information
•
Justin Attkisson (Justin.Attkisson@tn.gov)
–
Director of Program Integrity
–
Tennessee Department of Labor and Workforce Development
–
Division of Workforce Services
•
Yvette Dixon (Yvette.A.Dixon@tn.gov)
–
Director of Program Monitoring and Testing
–
Tennessee Department of Labor and Workforce Development
–
Division of Adult Education
•
Tylesha McCray (
Tylesha.McCray@tn.gov
)
–
Region 5 Supervisor
–
Tennessee Department of Human Services
–
Division of Vocational Rehabilitation Services
Justin, Yvette, and Tylesha to introduce ourselves
Justin to ask for OSOs to introduce themselves by Name, LWDA, and Organization
Justin to acknowledge other staff from Title I-IV
Justin will provide overview of this training and expectations
Explore the functional and formal supervisor roles, collaboration between functional teams, coordinating partners, evaluating customer experience, and key contacts in the Tennessee Department of Labor and Workforce Development. Learn about effective coordination methods and essential aspects of workforce services and vocational rehabilitation.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
E N D
Presentation Transcript
Functional and Formal Supervisor Roles Roles of the Functional Supervisor Roles of the Formal Supervisor How do they collaborate? Why do these two need to collaborate?
Functional Teams Welcome Function Who serves? Role Skill Development Function Who serves? Role Business Services Function Who serves? Role
Functional Teams How does the OSO coordinate the three functional teams effectively?
Coordinating Partners Adequate coverage for office and events Referrals and co-enrollments Cross-training/Follow-up
Evaluating the Customer Experience Traffic Flow Available resources Equal Opportunity Customer Feedback COVID Protocols
Contact Information Justin Attkisson (Justin.Attkisson@tn.gov) Director of Program Integrity Tennessee Department of Labor and Workforce Development Division of Workforce Services Yvette Dixon (Yvette.A.Dixon@tn.gov) Director of Program Monitoring and Testing Tennessee Department of Labor and Workforce Development Division of Adult Education Tylesha McCray (Tylesha.McCray@tn.gov) Region 5 Supervisor Tennessee Department of Human Services Division of Vocational Rehabilitation Services
