Business English Language III and IV Course Information

Slide Note
Embed
Share

Business English Language III and IV course by N. Pavlova spans two semesters this academic year. Classes are held on Wednesdays from 12:45-15:00 in Room 2. Contact emilija.lipovsek@vhs.edu.rs for more information. Consultation hours are Wednesdays from 11:00-12:30. The minimum required exam score is 51, with a maximum of 100.


Uploaded on Oct 04, 2024 | 0 Views


Download Presentation

Please find below an Image/Link to download the presentation.

The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.

E N D

Presentation Transcript


  1. INTRO

  2. Knjiga: POSLOVNI ENGLESKI JEZIK III I IV, N. Pavlova (za dva semestra na ovoj godini studija) asovi: sreda: 12.45-14.15 i 14.30-15h u Sali 2 emilija.lipovsek@vhs.edu.rs konsultacije: sreda 11h-12.30 ispit min. 51 max. 100 2 kolokvijuma, svaki min. 12 max. 30 (kraj novembra i kraj decembra) prisustvo max. 10 usmeni max. 30

  3. taking phone calls

  4. booking = making a reservation Have you ever booked a hotel room? Did you call the hotel? Who did you talk to?

  5. greeting someone saying hi Good morning! Good afternoon! Good evening! (We don t use Good Day )

  6. phone calls Who s calling? Who s speaking? This is (How) Can I help you? One moment, please. Can you hold on, please?

  7. take a message (for someone who s not here right now) Can I take a message (for him/her)?

  8. hotel reception receptionist

  9. Receptionist: takes bookings, gives information, greets guests, gives room key to guests, takes payment from guests.

  10. booking = making a reservation

  11. making requests CAN/COULD Could I speak to Ms Lyon, please?

  12. making requests I D LIKE TO I d like to speak to Ms Lyon.

  13. Sir Madam Mr Miss Lyon Mrs Ms

Related


More Related Content