Business English Etiquette and Greetings for Effective Communication

BUSINESS ENGLISH ZA ETNI TE AJ

O AVTORICI MARU A MALIGOJ, anglistka in rusistka, dipl. (UN) Zaklju uje magistrski pedago ki tudij anglistike in rusistike na Filozofski fakulteti v Ljubljani Dolgoletne izku nje s pou evanjem angle kega jezika Eramus+ praksa na osnovni oli Dore Primary School v Sheffieldu, VB

GREETINGS Good morning (till 12pm) Good afternoon (till 6pm or earlier) Good evening (till the end of the day) Good day Hello Hi Hey How do you do?

GREETINGS POZDRAV - How do you do? (form) - I'm very pleased to meet you. - It's very nice to (finally*) meet you. - Pleased to meet you. - Nice/good to meet you (inf) - Nice to have you with us. ODZDRAV - How do you do/ni - Pleased to meet you too. - The pleasure is all mine. - Nice/good to meet you to. - Glad to meet you too. - Nice meeting you. (tudi na koncu) - It s been a pleasure meeting you.

NASLAVLJANJE OSEB Mr (Mister) poro en ali samski mo ki Mrs (pronounced misses ) poro ena, lo ena ali vdovela enska Miss mlada, neporo ena enska Ms (pronounced mizz ) za vse enske nad 20 za katere nismo prepri ani, ali so poro ene V glavnem za enske vedno uporabljamo Ms. (najbolj nevtralno), edino e zagotovo vemo, da so poro ene/pridejo skupaj z mo em. This is Ms Jane Smith. I want to introduce you to Mr and Mrs Smith./Mr Jack Smith and his wife Mrs Jane Smith.

NASLAVLJANJE OSEB Manj formalno: A: Hello, Mr. Baker! B: Oh, just call me Richard. A: Ok, I'm Ben. Benjamin Ben Richard Dick Robert Rob/Bob Elizabeth Liz

SAYING GOODBYE POZDRAV - It was/has been nice meeting you. - See you again, I hope. - Hope to see you again soon. - Goodbye/Bye. (inf) - Looking forward to seeing you again/... - Good day. Good night* - Thank you, I'll call you ...* - Thanks, I'll be in touch.* (inf) - Talk to you soon.* - See you on ../at ... - See you later. ** - Let's have a drink sometime.** - We must have lunch together.** - We must catch up soon!** ODZDRAV - Yes, you too. - The pleasure is all mine. - Likewise. - Yes, see you then. - Yes, that would be nice. - Yes, absolutely.

VISITORS SPREJEMANJE GOSTOV: - Hi, Hello ... (pozdravi od prej). - Welcome to ______. How can I help you? - Come in, please! - Nice to see you again! - Hi, did you have any trouble finding us? - It's been a while since we last saw each other ... - How was your flight/trip? - You can leave your things here/at the reception. - Can I take your coat/jacket? - Let me take you around the company. - If you'd like to come this way ... - Let's go into the office. - Please, have a seat./take a seat - Please join us at the table. - Have a seat (inf).

VISITORS NEKAJ PONUDIMO: - Would you like something to drink (while you wait)? - Would you like a drink? - Would you like some coffee/tea/water? a glass of water? - What can I get you? - Can I get you something? - How do you take your coffee? - How would you like your coffee? - With sugar? How many sugars? - Sorry we don't have ... Can I get you .. instead? - Please, help yourself to the biscuits, coffee ... - Here you are. - A cup of coffee/tea, please. - Some water/juice would be nice, thank you. - Just black, no sugar. - With milk and sugar. - Can/Could I have a sweetner instead of sugar, please?

VISITORS TE AVE Z IMENI: I'm sorry, can/could you repeat your name/surname/last name? Sorry, I didn't catch your name. Can you repeat it? I'm sorry, did you say Harry or Harrison? Sorry, I've lost your name. Can you repeat it? Could you spell your name, please? How do you spell that?

INTRODUCTION INTRODUCING OURSELVES Hi/Hello (pozdravi od prej) Allow me to introduce myself, I'm ... May I introduce myself? I'm ... My name is ... from ... I work for ... / at ... in the (department) I am a/an here at (company name). My work telephone number is My extension is I m in charge of I m responsible for My responsibilities include My job involves Informal I handle I oversee I take care of I (mostly) deal with ... I ve been with my company for (period of time)/I ve worked at (company name) for /since

INTRODUCTION INTRODUCING OURSELVES Hi. I don't think we've met before. Have we met before? I think we've met before at

INTRODUCTION INTRODUCING OTHERS Hi/Hello (pozdravi od prej) Allow me to introduce ... She/he/they ... May I introduce ... / May I introduce you to ... I'd like to introduce ... Excuse me, may I ... (can I) This is my colleague ... I'd like you to meet ... (inf) This is ... (inf) Have you met (inf) (nato isto kot prej, z drugimi zaimki)

INTRODUCING OUR COMPANY Our company was established/founded/set up in ... Our company (company's headquarters) are located in/at ... Our company employs ... There are ... workers at our company ... Our company has ... employees We make/produce/manufacture/supply/ specialise in/develop/research ***developing/researching We/out products have revolutionised ... Our annual turnover is ... We make annual profits of ... We are the leading company in the field of ... Our company has grown ... We co-operate ... We work closely with ...

INTRODUCING OUR COUNTRY Slovenia lies .../is locates/boarders on ... It has a population of ... The official languages are ... Our currency is ... The capital city of Slovenia is Ljubljana Slovenia has a rich culture/tradition ... Slovenia is famous for ... Typical dishes include ... /traditional food is ...

PREDSTAVITEV My name is Adam Smith and I m British. I live in Hadlow, a lovely English village near London, and I work for the Swire Group, Britain s largest private company. The Group s activities are divided into five business areas: shipping, aviation, property, industries and trading. Our best- known company is Cathy Pacific Airways. I work at the London head office, I m head of Corporate Finance, and I m responsible for developing the business of the Group. I m always very busy and I don t have much free time, but when I do, I like fishing and I grow my own vegetables, just for fun.

PRIMER A: Hello, my name is David. B: Hello David, I m Christopher. A: Nice to meet you Christopher. B: What do you do for work David? A: I am an English Teacher and I help students learn English quickly, easily and without overwhelm. How about you Christopher? What do you do? B: I am a Business consultant. I help businesses increase their profits by creating efficient systems and processes. A: Wow. That sounds interesting! B: Where do you teach David? A: I teach students online and my students are all over the world. B: How long have you been doing that for? A: I have been teaching for 3 years now. How about you? Where are you based? B: I am from the United States. Currently I am living in Saigon, Vietnam. My clients are also based all over the world. Most of them are in the United States. A: Do you have a Business card? I d like to contact you to help me with my business. B: Sure! Let s have a conversation and see if we can work together. Give me your card also. If any of my clients are looking to improve their English I will send them your contact information. A: I appreciate that very much Christopher. It was great to meet you. B: Likewise, I will send you an email so we can arrange a time to talk more. A: Thank you. Take care.

PRIMER SAM: Hello, I don't think we've met. Sam Eriks. VICTOR: Victor Tang. Pleased to meet you. SAM: And what company are you from Mr Tang? VICTOR: OceanWide. I m the sales representative for this region. SAM: Ah yes. I know your company. Your business is expanding very rapidly at the moment. VICTOR: Yes, we're doing quite well. And yourself? Who do you work for? SAM: Actually I work for myself. I'm the CEO of a small export and packaging company. We specialise in seafood. VICTOR: It's a growing market. SAM: Yes, but a very competitive one Mr Tang. VICTOR: Please call me Victor. SAM: Sam. Victor, let me introduce you to someone. Lin this is Victor Tang he's the regional rep for OceanWide. This is Lin Chan, my sales manager. LIN: How do you do Mr Tang? VICTOR: I'm very well thank you. Nice to meet you Ms Chan. LIN: And you. VICTOR: Can I get you another drink? LIN: Thank you.

SMALL TALK POZDRAV How are you? How's things? How are you doing? What have you been up to? How's life? How's business? How's the family? /wife and kids? How are you feeling today? What's new? ODZDRAV Fine, thanks. Very well, thanks. Not too bad. And yourself? And you? Great. Not bad. Can't complain. Very well, yours?

SMALL TALK Do you do any sport in your free time? Yes, I go to the gym and I do a bit of jogging, but only to keep fit. How about you? Do you think that a team from (country) will win the Champion's League this year? To be honest, I'm not much of a football fan. I play tennis. What's the biggest sport in (country) apart from football? Well, lots of people are into cycling and basketball is really popular, too.

SMALL TALK How was the weather in (city) when you left? A bit sunnier/colder than here, I'm afraid. :) It's a bit warm/cold for this time of year, isn't it? Yes, it's fantastic/terrible. Is it true that it always rains in the UK? Well, not exactly, but maybe there's a little bit of truth in that.

COMMUNICATION PROBLEMS I'm afraid my English is a bit rusty/isn't very good. Could you please speak a bit more slowly? Could you speak a bit louder? Could you speak up a bit, please? Could you repeat that, please? I'm sorry, I didn't understand that. I'm sorry, I didn't catch that. Could you explain that again? Could you spell that, please? How do you pronounce/spell that?

USEFUL VOCABULARY Izra anje elja Could you send me your brochure, please? Could you help me with .. Could you do me a favour? Would you be kind enough to ... Would you be so kind as to help me ... We would be very grateful if ... Would it be possible to ... May I/Would it be alright if I ..? Do you mind if I...?

USEFUL VOCABULARY Odzivanje Certainly. Yes of course. Sure, no problem. Go ahead. I'm afraid not. That might be a bit of a problem. Unfortunately that wouldn't be possible.

USEFUL VOCABULARY Zahvala Thank you. Thank you very much. That's very kind of you. You're welcome. My pleasure. / Don't mention it.

USEFUL VOCABULARY Opravi imo se: Oh, sorry! I beg your pardon. I'm very sorry. I must apologise for .. Sorry for being late ... That's ok, don't worry about it.

USEFUL VOCABULARY Ka emo zanimanje Is that so? Oh, really? I see. That's interesting I'm very impressed.

USEFUL VOCABULARY Datumi, dnevi, as What's the date today, please' It's Tuesday. The first of June. June the first. IN the morning/afternoon/evening At lunchtime/night Midday, noon, midnight Yesterday/tomorrow/the day before yesterday/the day after tomorrow A week tomorrow/a month tomorrow Last week/this month/next year Could you tell me the time, please? What's the time?