Audit of Schedule for Resolving Scheduling Disputes
This resource explains how to investigate scheduling issues and resolve disputes related to miscommunication and misunderstandings in schedule changes, with guidance on interpreting data and understanding transaction details. It also highlights key personnel involved in schedule auditing and problem-solving in the workplace.
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Presentation Transcript
Thanks API Schedule Audit Audit of Schedule (Sup. Mgr. role ONLY): Can investigate scheduling issues Helps to resolve disputes: Miscommunication of changes Staff misunderstanding assignments Changes made closer to schedule date (shift swaps/pickups, etc.) Can be confusing language: OriginalTransactionSource will tell how this was entered: Self Scheduled Know what fields/info to look at
Thanks API Schedule Audit How to interpret/investigate data? (Who, What, When, Where, & How) Changed By: Staff involved (some exceptions may limit this such as a DukeShiftcross over) - WHO Description and Details: General of changed fields/data and exact data changes - WHAT Audit Date and Time: - WHEN Transaction type: Automatically Generated Core Schedules, Manual, Self Schedule, Update - WHERE & HOW
Thanks API Schedule Audit Audit of Schedule available: Staff can see info via Open Self Schedule under Employee Actions
Our Technical Guru, Webmaster and Report Writer Derek Taylor
Rushdee Omar Taught me a lot about ZOOM Takes care of the apiresourcegroup mail box For many, he is an API/DS helpdesk
Search API More links that show on screen shot Yellow item is a different type of API
DukeShift You try it with: You try it with: FMLA FMLA Corporate Payroll Corporate Payroll
Julia Bambach - Our Functional Administrator (Guru) for API & DukeShift (DS) Teaches me efficient troubleshooting Optimizes dept staffing with API, & DS
API Staffing and Scheduling EdTrack Courses for staff new to managing, scheduling, daily maintenance, or in need of a review: Managers and Schedulers - EDS732: Every 1st (7-9AM) & 3rd (2-4PM) Wednesday per month can sign up via API Daily Schedule Maintenance - EDS734 (TBD) Email: rushdee.omar@duke.edu
Next API User Group Dates - 2021 Every 2nd Wednesday and Thursday/Month *Note: Monthly topics will be the same. Also, dates and times may be subject to change. Thursday, December 9th 10:30-11:30AM Friday, December 10th 1:30-2:30PM
