Understanding Digital Government Technology Platforms for Effective Governance

Governments aim to enhance citizen wealth through technologies like Digital Government Technology Platforms (DGTPs) which offer digital services, such as e-Government portals and online payment systems. These platforms provide benefits like cost reduction, improved access, transparency, and better decision-making. However, implementation poses challenges like high costs, data security issues, and the need for user acceptance. Overcoming these challenges is crucial for successful digital governance.

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• Governance
• Digital Government
• Technology Platforms
• Citizen Services
• Challenges

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Uploaded on Mar 20, 2024 | 0 Views

Presentation Transcript

1. Digital Government Technology Platforms Lebeko Sello eGovernment Project Coordinator

2. What do governments do? The key goal of any government should be to make its citizens wealthy. Wealth is the cumulative value of assets, including tangible and intangible resources, owned by an individual, community, organization, or nation. It encompasses financial stability, achieved through savings, investments. While often measured in monetary terms, it also includes non-financial assets and resources. Moreover, true wealth entails financial freedom regardless of economic fluctuations . It signifies prosperity and abundance, allowing individuals to meet their needs, pursue opportunities, and achieve long-term goals.

3. What is a Digital Government Technology Platform? The interconnected software and technologies that allow governments to offer services to citizens digitally. - Ideally should cover the full process from - cradle to grave (citizens) - Registration to success or wind down (businesses)

4. Key Digital Government Technology Platform building blocks E-Government portals: online access to government services, such as tax filing, personal data management, licenses and permits. Digital identity management: Enables citizens and businesses to prove their identity and access government services online. Online payment systems: Allow citizens and businesses to pay for government services and fees Case management systems: Provide government employees with the tools to manage and track cases and requests. Data analytics and reporting: Enabling government agencies to collect, analyze, and report on data to improve decision-making and service delivery.

5. How do DGTPs benefit citizens? Reduce costs associated with manual processes Improve access for citizens and businesses. Greater transparency Improve ease of doing business Reduce mistakes Better decision making Improve security and trust

6. Key challenges Cost: significant upfront investments in technology, infrastructure, and personnel Collaboration and Coordination: requires cooperation and coordination among multiple government agencies and stakeholders. Data Security and Privacy: government digital platforms often handle sensitive personal and financial information Scalability and Flexibility: must adapt to the changing needs of government agencies and citizens. User Acceptance and Adoption: must be accepted by the user community Data Governance: need to establish data governance protocols to ensure consistency, accuracy, and completeness of the data. Change Management: continuously evolution in services requires a well-defined change management process

7. Why DGTP projects fail Poor leadership We have always done it this way (risk averse) Some people benefit from the chaos and manual processes Not having the right skills Lack of commitment Failure to collaborate poor coordination Legal and regulatory compliance Blaming auditors No digital ecosystem and enterprise architecture.

8. How do DGTPs create wealth? They SAVE time. are CONVENIENT are SECURE are DEPENDABLE are TRANSPARENT are INCLUSIVE

9. The goal is Government as a Platform (GaaP) Refers to the whole ecosystem of shared resources and components, open standards and data sets. Elimination of copy and paste true data sharing, zero duplication (data and effort) Avoidance of Conway s Law organizations which design systems ..are constrained to produce designs which are copies of the communication structures of these organizations. Design around people instead of government organizational structure

10. https:/wa.me/26663906390 Lebeko Sello lebeko.sello@gov.ls