As per the agreed guidelines, any new End User Categories (EUCs) will only be updated following existing system rules. A potential need for a new Reconciliation Variance code has been identified to track amended EUCs, specifically in scenarios like Back Billing on Greenfield sites. Although frequent

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Customers were engaged in July and September 2019 to address system performance risks and major incidents. Mitigations and service improvement opportunities were identified, with plans for further detail and funding approval. Key initiatives include application performance monitoring and additional

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This presentation provides an overview of P1/2 incidents experienced by Xoserve in July 2020. It describes high-level impacts, causes, and resolutions undertaken by Xoserve to address the incidents. The information is shared to give customers insight into Xoserve's platforms supporting critical busi

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