Customer preference - PowerPoint PPT Presentation


Customer and Business Support (CABS) - Enhancing Customer Experience

CABS plays a crucial role in the council service supply chain by managing customer inquiries efficiently. They handle a wide range of services including switchboard operations, housing queries, leisure services, and more. Additionally, CABS works closely with partner services, administers various fu

1 views • 15 slides


Understanding Redemption of Preference Shares

Redemption of preference shares involves the repayment of fixed-rate dividend-bearing shares within stipulated terms and conditions, crucial for companies to comply with company laws. Divisible and Non-Divisible Profits play key roles in facilitating the redemption process. Different types of prefer

0 views • 7 slides



How to Delete a Customer in QuickBooks

Deleting a customer in QuickBooks involves a few simple steps. First, navigate to the \"Customers\" menu and select \"Customer Center.\" Find the customer you want to delete, right-click on their name, and choose \"Delete Customer.\" QuickBooks will prompt you to confirm the deletion; ensure you're

4 views • 4 slides


Understanding Federal Customer Experience Initiative

Federal customer experience initiative focuses on improving customer satisfaction with federal services. Services play a crucial role in shaping customer perception and satisfaction, impacting the overall reputation of an organization or brand. By prioritizing customer experience, agencies aim to en

0 views • 6 slides


Types of Shares: Ordinary and Preference Shares in Equity Investments

Equity capital in a company is comprised of ordinary and preference shares. Ordinary shares represent full risk and reward for shareholders, who can vote on resolutions and receive dividends. Preference shares offer specific features like cumulative or participating dividends, non-voting rights, and

0 views • 4 slides


Understanding Customer Interactions Through Journey Mapping

Customer journey mapping and empathy mapping are essential tools for businesses to comprehend typical customer interactions, decisions, and emotions throughout the product acquisition cycle. By creating representative personas and empathy maps, teams can gain deeper insights into customer needs and

1 views • 12 slides


Understanding Critical to Customer (CTC) and Critical to Quality (CTQ)

Quality is determined by meeting customer needs. Critical to Customer (CTC) Flowdown translates these needs into Critical to Quality (CTQ) aspects. This tool helps organizations identify what is critical to meet customer expectations, serving as a communication tool and guiding improvement projects.

2 views • 10 slides


Importance of Respecting Customer Needs in Customer Service

Respect is fundamental in customer service as it fosters good relationships, loyalty, and satisfaction. Understanding and addressing customer needs, whether product functionality or empathy, are key to delivering effective service. Showing respect through easy access, acknowledging mistakes, prompt

0 views • 9 slides


Understanding Customer Relationship Management (CRM)

Customer Relationship Management (CRM) is crucial for businesses to build and maintain relationships with their customers. It involves collecting and analyzing customer data, implementing strategies to meet their needs, and fostering long-term relationships. CRM benefits both businesses and customer

0 views • 30 slides


Understanding Redemption of Preference Shares in Companies

Preference shares in companies offer preferential rights in dividend payments and capital repayment during liquidation. Redemption of preference shares involves returning the preference share capital to the shareholders. This process requires adherence to specific provisions under the Companies Act,

0 views • 25 slides


Comprehensive Customer Service Training Guide for Project C.A.R.E.S.

This customer service training guide presented by Felicia Brooks-Hamilton aims to ensure world-class service delivery to students, parents, teachers, and stakeholders in educational services. It covers the definition of customer service, its importance, elements, and the mission of Project C.A.R.E.S

1 views • 28 slides


Importance of Good Customer Service in Organizations

Understanding the benefits of good customer service is essential for any organization. Customer service involves meeting customers' needs professionally and efficiently. Good customer service leads to increased sales, customer loyalty, enhanced public image, and a more effective workforce. On the ot

1 views • 7 slides


Understanding Cost of Customer Acquisition (COCA) in Entrepreneurship

Cost of Customer Acquisition (COCA) is a crucial metric in entrepreneurship that calculates how much it costs to acquire a new customer. This metric involves quantifying all sales and marketing expenses related to attracting a customer, emphasizing the importance of understanding the sales process a

0 views • 20 slides


Enhancing Customer Care Strategies: Monitoring, Evaluation, and Improvement

Discover strategies for monitoring and evaluating the quality of customer care, evaluating policies, conducting market research, addressing customer issues, gathering customer feedback through satisfaction questionnaires, and utilizing mystery shopping to improve overall customer experience.

0 views • 23 slides


Covaris Success Story: Trade-in Program and Customer Engagement

Covaris successfully implemented a trade-in program to encourage customers with old units to upgrade to newer models, resulting in increased sales and customer satisfaction. By approaching customers directly, through email, and with the help of local dealers, Covaris was able to guide customers thro

1 views • 6 slides


Customer Relationship Management in Tourism: Enhancing Loyalty and Referrals

Explore the significance of Customer Relationship Management (CRM) in the tourism sector, focusing on customer loyalty programs, word-of-mouth referrals, and the distinction between customer satisfaction and loyalty. Understand the key terms and forms of customer loyalty to cultivate repeat business

2 views • 20 slides


Electronic Customer Relationship Management (E-CRM) in E-Commerce

In this presentation by Prof. Pampa Jana, the focus is on E-CRM for organization interaction strategies. E-CRM involves managing online customer relations and building long-term customer relationships through technology. Key aspects include assessing customer actions, integrated databases, automated

0 views • 11 slides


Understanding Customer Relationship Management (CRM) for Business Success

Customer Relationship Management (CRM) is a vital business strategy that focuses on shifting goals from traditional seller-oriented approaches to customer-centric models. It aligns business strategies with customer information and technology to foster mutually beneficial relationships. CRM enables b

1 views • 21 slides


Understanding Ecosystem Valuation and Non-Market Techniques

Ecosystem valuation aims to assess user preferences for ecosystem goods and services, determining the economic value attached to nature's benefits. Ecosystems offer provisioning, regulating, cultural, and supporting services crucial for human well-being. Various non-market valuation techniques like

0 views • 5 slides


Customer Journey Mapping Workshop Guide for Understanding Customer Experiences

This guide outlines a structured approach for conducting a Customer Journey Mapping workshop to understand how customers interact with products or services. It provides detailed steps, tools, key stakeholders, and goals for mapping the customer journey effectively. The workshop aims to gain insights

0 views • 5 slides


Can a company make a bonus issue of preference share

Bonus shares are a common way for companies to reward shareholders, but what if they could issue preference shares instead? Discover how this unique approach can benefit both the company and its equity shareholders, backed by legal provisions. Could

0 views • 2 slides


Analysis of U.S. Food Aid and Agricultural Cargo Preference Policy

Explore the Agricultural Cargo Preference (ACP) policy requiring 75% of US food aid to be shipped on US-flag vessels, despite potential cost implications. Delve into the objectives, economics, and methodology of ACP to understand its impact on stakeholders and its efficiency in meeting its goals.

0 views • 17 slides


Public Procurement Preference to Make in India (PPP-MII) Key Note Presentation by Prof. NK Goyal

Public Procurement Preference to Make in India (PPP-MII) aims to promote domestic manufacturing through local value addition, providing purchase preference to local suppliers. The policy applies to Government procurement, including Central and State schemes, with specific preferences and zero tolera

0 views • 16 slides


Impact of Chronotype on Developing Eating Disorders

Chronotypes, representing individuals' morningness-eveningness preference, play a significant role in the propensity to develop eating disorders. Evening chronotypes, facing a mismatch between their internal clock and societal demands, have been linked to various health and mental health issues. A s

0 views • 5 slides


Student Preferences for Spring 2022 Instructional Modality Survey Results

A districtwide student survey was sent out via text to gather preferences for the preferred instructional modality for Spring 2022. The survey targeted currently enrolled SMCCCD students who opted-in to receive text messages, resulting in a 38% response rate. Preferences by primary campus showed var

0 views • 4 slides


Comprehensive Customer Journey Mapping Template for Enhanced Understanding and Experience

Explore a detailed customer journey map template with various stages and prompts to help you analyze customer behaviors and interactions. Also, discover a featured resource on creating customer journey maps from HubSpot Academy to maximize customer experience and enhance your understanding of custom

0 views • 12 slides


Understanding Cost Variants in Healthy Diets: Least Cost vs Preference Weighted

The discussion delves into the concept of least-cost versus preference-weighted healthy diets, highlighting the differences in cost and food selection. It explores how preference weighting takes into account food preferences of low-income consumers, providing insights into the affordability and cult

0 views • 18 slides


Effective Customer Relationship Management Strategies

Implementing Customer Relationship Management (CRM) can increase customer loyalty, minimize customer defection, and identify target customers. Learn how to enhance customer satisfaction, gain loyalty, and address reasons for customer loss through innovative strategies.

0 views • 7 slides


Theories of Interest in Microeconomics II

Explore various theories of interest in economics, including the Classical Theory, Liquidity Preference Theory by Keynes, Productivity Theory, Abstinence Theory, Time-Preference Theory, Fisher's Time Preference Theory, and the Loanable Fund Theory. These theories offer different perspectives on the

0 views • 6 slides


Cashier Training for Resolving Customer Problems

This training covers essential aspects of cashier and CSR roles, such as answering customer queries, resolving issues, involving managers when necessary, and handling customer feedback effectively. It includes topics like special terms, common customer questions, handling customer problems, manager

0 views • 8 slides


Enhancing Customer Experience Through Touchpoint Optimization

Explore strategies to improve customer journey experiences by focusing on touchpoints. Learn how to create delightful interactions, identify pain points, and build service blueprints for a seamless customer experience. Utilize customer data to map journey steps and emotional responses, ultimately en

0 views • 8 slides


Creating Customers for Life: The Golden Customer Rule and Emotional Loyalty

Learn how to create customers for life by implementing the Golden Customer Rule, understanding customer emotions that drive buying and loyalty, and focusing on customer service management best practices. Discover the importance of building strong relationships, being responsive and rewarding, and of

0 views • 43 slides


Understanding Different Types of Shares in a Company

Shares in a company represent ownership in its share capital, with different classes like preference shares and equity shares offering varying rights and benefits to shareholders. Preference shares can be further categorized into cumulative, non-cumulative, participating, non-participating, redeemab

0 views • 11 slides


Comparison of Preference Shares and Equity Shares in Company Finance

Preference shares offer priority in dividend payments and capital repayment, fixed dividend rates, and no voting rights, while equity shares have lower face value, variable dividend rates, and participation in surplus profits. The differences lie in control over management, arrears of dividend, rede

0 views • 6 slides


Spatial Multi-Attribute Decision Analysis with Incomplete Preference Information

In this study by Mikko Harju, Juuso Liesi, and Kai Virtanen from Aalto University, the focus is on spatial decision analysis for scenarios where decision alternatives have varying consequences across a geographical region. The research delves into the significance of spatial value functions in repre

0 views • 19 slides


Understanding Customer Satisfaction and Its Impact

Customer satisfaction is crucial for businesses to thrive. Different types of customers, such as current, indirect, potential, and lost customers, play a significant role in shaping the success of an organization. Neglecting to measure customer satisfaction can lead to lower sales, reduced profits,

0 views • 13 slides


Investigating Brand Image vs. Taste Influence on Peach Juice Preference

In a study exploring the impact of brand image and taste on consumer preference for peach juice, previous research comparing blind and non-blind taste tests is discussed. Minute Maid, for instance, showed varying results based on blind testing versus non-blind testing, indicating the effect of mass

0 views • 15 slides


Elegant and inexpensive Pune's Top Reception Venue Covered under Same Area

Gulmohor Banquet Hall is the only ultimate choice of preference when it comes to preference. To match every specification that makes your event as perfect as you desire, this venue is Pune\u2019s option for an ideal wedding reception.\n\n

0 views • 3 slides


Elegant and inexpensive Pune's Top Reception Venue Covered under Same Area

Gulmohor Banquet Hall is the only ultimate choice of preference when it comes to preference. To match every specification that makes your event as perfect as you desire, this venue is Pune\u2019s option for an ideal wedding reception.\n\n

0 views • 3 slides


Challenges in Studying Time Preference

The content discusses challenges in studying time preference, including the ideal longitudinal test, longitudinal evidence from various studies, controlling for payment risk, and defining the present in temporal decision-making. Various experiments and findings are highlighted, shedding light on the

0 views • 11 slides