Insights into Leadership and Communication at CANTO2015 Summit
Explore the vibrant discussions and valuable insights shared at the #CANTO2015 summit, focusing on topics like employee engagement, customer journey, and leadership. Learn about the art and science of effective leadership, communication channels, and the importance of listening. Discover practical tips on maximizing value, fostering engagement, and building strong relationships in both personal and professional settings.
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Presentation Transcript
#CANTO2015 HOW TO GET MAXIMUM VALUE Participate Tell the truth Don t take things personally Have Fun! Have Fun!
#CANTO2015 #CANTO2015 WHAT HAVE YOU HEARD? Employee Engagement Customer Journey Net Promoter Score Leadership
#CANTO2015 THE FIRST STEP BEFORE YOU COLLECT DATA
#CANTO2015 LEADERSHIP THE ART AND SCIENCE OF PROVIDING PURPOSE, DIRECTION AND MOTIVATION TO INSPIRE ACTION IN OTHERS TO ACCOMPLISH A MISSION OR ACHIEVE A GOAL .
#CANTO2015 WE SHOULD TAKE CARE NOT TO WE SHOULD TAKE CARE NOT TO MAKE THE INTELLECT OUR GOD; MAKE THE INTELLECT OUR GOD; IT HAS, OF COURSE, POWERFUL IT HAS, OF COURSE, POWERFUL MUSCLES, BUT NO MUSCLES, BUT NO PERSONALITY PERSONALITY. .
#CANTO2015 COMMUNICATION CHANNELS People won t tell you how they want to be treated. They will show you!
#CANTO2015 KEYS TO LISTENING S S Stop Talking H H Hear Them Out U U Understand T T Take a Breath U U Uncover Meaning P P Paraphrase
#CANTO2015 WHAT WILL YOU DO?
