Personal Librarian Program at Yale - Enhancing Student Engagement and Support

The Personal Librarian Program at Yale offers freshmen personalized research assistance throughout the year. Each librarian assists around 50 students, dedicating an average of 3 hours per academic year to support students. Feedback shows high student satisfaction with the program, with 92% of respondents appreciating the communication frequency. As students declare majors, they transition to Subject Specialists, ensuring ongoing personalized support. Contact details for the program coordinator are provided for further information.

• Personal Librarian Program
• Yale University
• Student Support
• Research Assistance
• Student Engagement

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1. Personal Librarian Program @ Yale R mi Castonguay 15 Oct. 2010

2. Why do it? A fresh perspective on outreach. Make our services more personal Students like it!

3. Program Description Each Yale freshman gets a Personal Librarian PL is available throughout the year for research help One librarian runs the program and writes monthly email messages Students get in touch with their PL via email and in person. When students declare a major (after 2 years) they are officially introduced to their Subject Specialist and the PL stops acting as their primary contact. So for example I inherit all the new music majors.

4. Some Stats 27 librarians participating (Participation is voluntary) This freshman class is 1,344 students; each librarian has an average of 50 students. Last year each librarian spent an average of 3 hours *over the entire academic year* Each transaction with a student lasted on average 23 minutes Students love us in a survey, 92% of respondents thought the frequency of letters from us was just right and the remaining 8% wanted MORE!

5. THANK YOU! Contact: remi.castonguay@yale.edu Program coordinator at Yale: Emily Horning; emily.horning@yale.edu