Enhancing Business Engagement and Consumer Outcomes in Maine's CRP System
Redesigning Maine's CRP system to reduce expenditures, improve employment outcomes for consumers, and enhance business engagement through a statewide approach. Stakeholders involved include CRPs, state councils, and various DHHS offices. The timeline spans milestones from 2014 to 2017, with outcome-based milestone payment systems showing successful closures and cost data for associated CRPs.
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Improving Business Engagement and Consumer Outcomes Through A Redesign of Maine s CRP System
JDVRTAC Project Objectives Reduce CRP expenditures Improve the number and quality of employment outcomes for consumers served by CRPs Move consumers into employment quickly Create a cross agency, statewide approach to business engagement that improves the availability of job development resources throughout the state
Stakeholder Involvement Have worked closely with Community Rehabilitation Providers (CRPs), State Rehabilitation Councils for DVR and DBVI, the Client Assistance Program (Maine CARES) and the PABSS (Disability Rights Maine) over the past 10+ years on CRP payment structure. Long-standing partnership with Maine DHHS- Office of Substance Abuse and Mental Health Services (SAMHS), Office of Aging and Disability Services (OADS), Office of Child and Family Services (OCFS). DHHS and Maine Bureau of Rehabilitation Services: Jointly fund additional benefits specialists (CWICs) Jointly fund the Employment Workforce Development System Have the same requirements for employment services providers (CRPs, Employment Specialists, Job Coaches).
Timeline: RFP Hybrid JDVRTAC Milestone SFY 2014 first full year (6/30/2014) Rolled out 10/1/2016 Revised/upda ted 2/14/2017 Due out late summer RFP process 2-4 months First site visit June 2016
Outcome Based/ Milestone Payment System MILESTONES TIER I TIER II 1. Plan for Employment Search Written $ 900 $ 500 2. Placed in Employment Completes 1 work day $ 900 $ 500 3. Maintains Employment Completes 45 calendar days $1,000 $ 500 4. Retains Employment Eligible for successful VR closure $1,200 $1,000 TOTAL $ 4,000 $ 2,500 Bonus Payment SSI/SSDI Recipients at SGA Earnings Level $ 1,000 $ 1,000 Additional Subsidies: Remote Area Travel 15% 15% Required Population Specific Certification/Competency 15% 15%
Results of the Milestone System: What the Data Showed Successful Closures Associated with CRPs Avg. Cost for Closures Associated with CRPs Total Successful Closures (FFY) Difference Total Closures vs. CRP Closures Clients with CRP Services CRP Expenditures SFY 2012 2,484 256 778 522 $2,904,410.49 $11,345.35 2014 2,614 337 1,010 673 $3,280,570.96 $9,734.63 2015 2,221 247 1,132 885 $3,559,863.95 $14,412.40 2016 2,384 414 1,166 752 $3,545,118.49 $8,563.08 2017 2,343 416 758 342 $3,477,874.59 $8,360.27
Hybrid System Services Fees Job Placement Assistance Job Development * Job Search Assistance Job Seeking Skills Instruction Labor Market Survey Job Analysis Job Readiness Training Job Skills Training Transitional Employment Training (Psychosocial Clubhouse) $35/hour $35/hour $35/hour $35/hour $35/hour $30/hour Customized Employment Technical Assistance Services Business Consultation Assessment Discovering Personal Genius Situational Assessment/ Assessment to Hire Wages for Situational Assessment $35/hour $35/hour $35/hour $30/hour Varies by CRP/location Pre-Employment Transition Services Pre-ETS- Job Exploration Counseling Pre-ETS-Work Based Learning Experiences Pre-ETS-Counseling on Enrollment Opportunities Pre-ETS-Workplace Readiness Training Pre-ETS-Instruction in Self Advocacy $35/hour $35/hour $35/hour $35/hour $35/hour
Hybrid System, contd. On-the-Job Supports- Short term * Job Coaching - Short-term On-the-Job Supports- Supported Employment Job Coaching Supported Employment Report Writing ( hour increments, not to exceed 1 hour per report) $30/hour $30/hour $30/hour Remote Area Travel** Job Coaching for Population Specific Certification/Competency *** $30/hour $35/hour Job Development for Population Specific Certification/Competency *** $40/hour Bonus Paid at Successful Closure $750 Employed 0-90 Days from Referral Date for Job Development or Customized Employment Employed 91-180 Days from Referral Date for Job Development or Customized Employment $500 Paid When Substantiated $1000 SSI/SSDI Recipients at SGA Earnings Level
Results of the Hybrid System: What the Data Showed Successful Closures Associate d with CRPs Difference Total Closures vs. CRP Closures Avg. Cost for Closures Associated with CRPs Clients with CRP Services Total Successful Closures (FFY) CRP Expenditures SFY 2016 2,384 414 1,166 752 $3,545,118.49 $8,563.08 2017 2,343 416 758 342 $3,477,874.59 $8,360.27
Decreased CRPs Over The Years Contracts Between BRS & CRPs 2015 59 2016 56 2017 54 2018 41
Business Relations: Improved Connections and Services to Employers Using Existing Resources In House BRS Staff: VRC in Northern Maine serving as half time business relations person Rehabilitation Consultants in Central and Southern Maine serving as half time business relations person
Business Relations: Improved Connections and Services to Employers Using Existing Resources Working With WIOA and Other Community Partners: Career Centers, BRS, Adult Education, Universities and Community Colleges, State/Regional/Local Economic Development, etc. Statewide and Regional Committees Using America s (Maine) Job Link common database for tracking Effectiveness in Serving Employers (statewide measure)
Progressive Employment Adapted with ICI support from successful Vermont-developed model Dual Customer Approach Pilot began in 2015 in DVR s two largest offices Portland and Lewiston RSA-funded Transition Work Based Model Demonstration expanded Progressive Employment to two more offices Focus on strengthening work based learning and experiences for transition-age youth and young adults Business Account Manager (BAM) key new role! Partnering with Community Rehabilitation Providers Business Development Maintaining and sharing spreadsheet of business outreach
JDVRTAC Assistance Assist in data analysis Explore CRP payment systems used by other state VR programs Assist in development of a communications strategy Provide feedback on new forms for CRPs Shared ideas regarding coordination of business outreach Maine DVR staff attended multiple JDVRTAC forums
Request For Proposals In June 2018 notified CRPs, and Maine BRS staff, of intention to put CRP services out to bid. Maine BRS (DVR and DBVI) is pursuing this change to be able to provide consistent and comprehensive employment services to job seekers with disabilities across the state. Essential Elements: Informed Choice Everyone is Ready for Something Cross-disability Services to all referred individuals, regardless of nature or severity of disability Cultural competency and respect for diversity Continuity of Services ( soup to nuts )
Request For Proposals: Current Status Review of draft by Division of Purchases Consulting with Alliance regarding best use of AWARE to track expenditures, reports, case documentation, etc. Finalizing scoring system
Questions? Libby Stone-Sterling Director, Division of Vocational Rehabilitation libby.stone-sterling@maine.gov 207-623-7943 Chris Robinson Director of Systems Improvement and Quality Assurance Christine.c.robinson@maine.gov 207-623-7942
