Kent Housing Group Social Housing White Paper Overview
In this overview, the Kent Housing Group's progress and timelines, consumer standards, assurance against them, tenant satisfaction measures, and consumer regulation are discussed. Key points include the consultation on new consumer standards guided by fundamental objectives, the forthcoming statement of principles and approach in consumer regulation, and the importance of landlord-tenant relationships in meeting regulatory standards.
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Kent Housing Group Social Housing White Paper Fiona MacGregor Chief Executive, Regulator of Social Housing 9 November 2021
Outline Progress and timelines Consumer Standards and assurance against them Tenant Satisfaction Measures Operating environment and key messages Regulator of Social Housing 2 July 24
Progress and timelines White Paper Nov 2020 Legislative slot awaited RSH continuing engagement with stakeholders landlords, tenants, umbrella bodies, sounding board Autumn - Statement of principles and approach imminent Preparation of Tenant Satisfaction Measures consultation - December New Director Consumer Regulation in post Local Authority specialist recruitment Regulator of Social Housing 3 July 24
Consumer Regulation Autumn - Statement of principles and approach thinking and context Principles Outcomes (based on fundamental objectives) Standards Approach Overarching design principles: Co-regulatory Proportionate Outcome focused [Complements our economic regulation function] Is applicable to all relevant types of provider Minimises interference Transparent and accountable Results in evidence-based defendable judgements Regulator of Social Housing 4
Consumer Standards We will consult on the new consumer standards We will build on the best aspects of the existing standards as well as incorporating the new expectations set out in the white paper. The new standards will be guided by our principles, fundamental objectives and the outcomes we aim to achieve We will develop new consumer standards that: make a meaningful difference to tenants; are deliverable by landlords; and can be regulated effectively. Regulator of Social Housing 5 July 24
Assurance against the standards Reactive/risk based Programmed work [How should new consumer regulation fit with our economic regulation role for housing associations, especially in terms of governance?] What role should tenants play in informing our assurance about whether landlords are meeting the standards? How best to triangulate information from different sources? Reviews Complaints TSMs Regulator of Social Housing 6 July 24
Tenant Satisfaction Measures First but not necessarily foremost . Formal consultation begins December Expectations of areas covered set out in Social Housing White Paper Mix of management information and perception measures Dual purpose informed tenants/hold landlords to account; regulation We encourage everybody to tell us what they think Informal engagement with stakeholders during development Tenants: useful can-opener but concerns re gaming Necessary lengthy technical guidance but there s a simplified version Balance between pragmatism and rules to level the playing field Data tenant profile Regulator of Social Housing 7 July 24
Our principles for TSMs Measures need to link back to our regulatory requirements as set out in the consumer standards and be: Information that relates to our statutory objectives Remit To the dual aims of the White Paper Relevant Accurate Well-defined Comparable Sound survey methodology Objective Limited scope for gaming Verifiable Avoids perverse incentives Attributable Timely Responsive Cost effective Ease of data collection Deliverable Regulator of Social Housing Month 2019 8
Working timeline Now - Winter 21/22 RSH carries out stakeholder engagement Winter 21/22 - Spring 22 RSH runs consultation on TSM standard, TSMs and technical guidance, including further stakeholder engagement Spring Summer 22 RSH analyses feedback from consultation Late Summer 22 RSH publishes decision statement, TSMs and technical guidance Expected implementation date 1 April 2023 Autumn 22 -Spring 23 Providers prepare systems April 2023 - March 2024 Providers collect first year of data Summer 2024 Providers submit data to regulator Autumn 2024 RSH publishes 2023-24 provider data Regulator of Social Housing Month 2019 9
Operating Environment New Secretary of State Levelling up Media focus don t wait Operational to strategic via reputation? Competing financial pressures and trade offs for Boards Recent publications: Consumer Regulation Review 2020/21 Sector Risk Profile: Range of risks including new entries such as supply chains, materials and skills Data stock Transparency and engagement with tenants Regulator of Social Housing 10 July 24
Key messages Core purpose and trade offs What don t know but should know? Anticipate winter of discontent? Diverse needs/equality agenda Engage and communicate Data stock and tenant profile Sharing good practice And lessons learned Regulator of Social Housing 11
