Knowledge Management Strategy 2014-2016 for UAE Government Human Resources
This knowledge management strategy outlines the plan for enhancing knowledge sharing and innovation within the UAE government's human resources sector from 2014 to 2016. It includes strategic inputs, concerned entities, and responsibilities for implementing the plan to achieve the UAE Vision 2021 of a competitive economy driven by knowledgeable and innovative Emiratis.
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Presentation Transcript
Knowledge Management Plan 2014 - 2016 Federal Authority for Government Human Resources Knowledge management Strategy 2014 - 2016
One of the most important elements of the strategic vision of the Government of UAE 2021 A Competitive Economy Driven by Knowledgeable and Innovative Emiratis Knowledge management Strategy 2014 - 2016
Strategic inputs Strategic inputs National agenda for achieving the UAE vision 2021 1 2 Strategic plan of the federal authority for government human resources of 2014- 2016 3 UAE Vision 2021 4 Reviewing best practices in knowledge management 5 Studies and reports related to knowledge management such as customer satisfaction, employee satisfaction and evaluation results of the Emirates Government Excellence Award Knowledge management Strategy 2014 - 2016
Concerned Entities with the implementation of the Strategy Entity Responsibilities - Adoption of knowledge management methodology. - Adoption of the Strategic Plan for Knowledge Management. - Provision of material, human and technical resources to apply methodology and strategy. General Manager HR & Services Management - Managing the implementation of the knowledge management strategy and following up the levels of implementation - Forming a team of knowledge coordinators to ensure the implementation of the knowledge management project - Preparing knowledge management methodology in coordination with strategic planning - Developing a knowledge management strategy in coordination with strategic planning - Developing a detailed knowledge management work plan. - Introducing the concept of knowledge management in the ministry. - Following up implementation of the knowledge management strategy and plan in coordination with the concerned persons. Knowledge management Strategy 2014 - 2016
Concerned Entities with the implementation of the Strategy Entity Responsibilities - Acting as a liaison between concerned departments and human resource and services management to implement knowledge management initiatives. - Reviewing and updating knowledge management data - Inventory, compilation, classification, update and dissemination of information about their administrations. Team of Knowledge Coordinators - Preparation of an electronic knowledge management program. Information Technology Management - Supporting human resource and services management in the development of knowledge management strategy - Supporting human resource and services management in the development of knowledge management methodology - Preparing periodic reports on the levels of implementation of the knowledge management strategy Management of strategic planning and institutional excellence - Providing the required knowledge - Implementing their respective roles within each knowledge management initiative Sectors and Departments Knowledge management Strategy 2014 - 2016
Analysis of the internal and external environment Weaknesses Strengths The existence of a strategic plan for FAHR that includes knowledge management initiatives (such as the preparation of studies and reports and the development of a knowledge management strategy) Weak awareness of the concept of knowledge. The existence of the internal portal at the level of FAHR and the existence of a number of shared files containing different information and knowledge Lack of knowledge management strategy The existence of some types of knowledge documented in the Authority such as the Journal of human resources and work guides and policies The absence of a specific mechanism to limit the explicit and implicit knowledge of FAHR Lack of regular practices for transfer and dissemination of knowledge Threats Supporting senior management and embracing the idea of developing a knowledge management strategy Opportunities Utilizing the Emirates Program for Government Excellence in Knowledge Rapid changes in information technology and high costs of some electronic systems that contribute to the implementation of knowledge management projects Seeing the experiences of ministries and agencies in the field of knowledge management Knowledge management Strategy 2014 - 2016
Vision 1- A knowledge distinct authority 2- A leading authority in the management and dissemination of knowledge Message 1- Developing a comprehensive knowledge system to optimize the knowledge of FAHRthrough the management, development and effective participation of the Authority's knowledge for all concerned and making use of it in making appropriate decisions to achieve the objectives of FAHR. 2- The establishment of a knowledge-based culture that works to share knowledge internally and externally to achieve a competitive environment in performance by optimizing the knowledge and systems available to achieve the objectives of FAHR. Knowledge management Strategy 2014 - 2016
Values Values Definition The diversity of means of disseminating and gathering knowledge and communicating it to those concerned and creating methods and means to achieve the objective of knowledge management Implementing an organized and sustainable institutional effort to establish, support and improve the environment of knowledge sharing within and outside FAHR Commitment to continuously update data and knowledge in different and appropriate ways Creativity and innovation Knowledge sharing Modernity and Development Knowledge management Strategy 2014 - 2016
Strategic Objectives Objective number Objective Success factors - Leadership support for FAHR knowledge culture - To create the infrastructure for the application of knowledge management including human, financial and technological resources. To promote, consolidate and disseminate the culture of knowledge First objective - Cooperation of all departments and employees in documenting their knowledge assets. - A supportive electronic infrastructure. To manage, develop and knowledge assets Second maintain objective - Providing financial support for knowledge management activities. - Internal and external partnership agreements with different entities that promote knowledge initiatives Activation knowledge that achievement strategy of FAHR of program the Third objective supports the the of Knowledge management Strategy 2014 - 2016
Strategic objectives Objectives # Strategic indicators Objective 2014 2015 2016 The percentage of improvement in the level of awareness of the concept of knowledge management To promote, consolidate and disseminate culture of knowledge 3% 5% 1 Manage, develop and maintain knowledge assets Increase in the volume of knowledge documented by FAHR 3% 3% 2 Activation of the knowledge program that supports the achievement of the strategy of FAHR Level of satisfaction with the FAHR's initiatives in the exchange of internal and external knowledge 70% 72% 3 Knowledge management Strategy 2014 - 2016
Initiatives associated with strategic objectives Strategic objective Initiatives Dissemination of knowledge management culture among the staff of FAHR 1-1 To promote, consolidate and disseminate culture of knowledge To develop the general framework for knowledge management processes 1-2 To identify, document and make available the explicit and implicit knowledge assets 2-1 Manage, develop and maintain knowledge assets To develop an electronic infrastructure to support knowledge management activities. 2-2 To launch initiatives that contribute to raising the level of knowledge dissemination in FAHR Activation of the knowledge program that supports the achievement of the strategy of FAHR 3-1 To activate channels of internal and external communication to ensure the dissemination and exchange of knowledge. 3-2 Knowledge management Strategy 2014 - 2016
Strategic objective I - To promote, consolidate and disseminate knowledge culture Initiatives Related activities 1-1 Dissemination of knowledge management culture among the staff of FAHR Knowing the experiences of other institutions in the field of knowledge 1-1-1 1-1-2 Conducting training workshops to spread knowledge culture The HR Magazine includes a periodical on knowledge management 1-1-3 Introducing concepts and knowledge management through e- mail 1-1-4 Making brochuresand posters about knowledge and management 1-1-5 1-2 Developing the general framework for knowledge management processes Reviewing and developing knowledge management methodology 1-2-1 1-2-2 Forming the team of knowledge coordinators Knowledge management Strategy 2014 - 2016
Plan of implementation of the first strategic objective - To promote, consolidate and disseminate a culture of knowledge 2014 2015 2016 Performance indicators Initiatives Activities Executing entity 1st 2nd 3rd 4th 1st 2nd 3rd 4th 1st 2nd 3rd 4th quarter quarter quarter quarter quarter quarter quarter quarter quarter quarter quarter quarter Disseminatio n of knowledge management culture among the staff of FAHR Reviewing experiences of other institutions in the field of knowledge Human Resources & Services + Strategic Planning Number of practices reviewed 3 Conducting training workshops to spread knowledge culture Human Resources & Services Number of workshops implemented 1 1 1 Including the HR Magazine a brochures on knowledge management Human Resources & Services + Knowledge Coordinators + Government Communication Human Resources & Services + Knowledge Coordinators + IT Number of published articles on knowledge management 1 1 1 1 Introducing concepts and management of knowledge through e- mail Number of emails sent to spread knowledge management concepts Number of copies of brochures distributed Completion percentage of methodology 3 3 3 3 3 3 3 3 Making brochures and posters about knowledge and management Reviewing and developing knowledge management methodology Forming the team of knowledge coordinators Human Resources + Government Communication Human Resources & Services + Strategic Planning 120 Developing the general framework for knowledge management processes 100% Human Resources & Services + Strategic Planning The percentage of completion of the formation of the team 100% Knowledge management Strategy 2014 - 2016
Strategic Objective II - Managing, developing and maintaining knowledge assets Initiatives Related activities To identify, document and make available the explicit and implicit knowledge assets 2-1-1 To identify and compile explicit knowledge assets 2-1 2-1-2 Enclose, document and compile implicit knowledge To develop the knowledge management system within the internal portal of FAHR To develop an electronic infrastructure that supports knowledge management activities 2-2-1 2-2 To develop the Authority's knowledge display mechanism on the website 2-2-2 Knowledge management Strategy 2014 - 2016
Plan of implementation of the second strategic objective To manage, develop and maintain knowledge assets 2014 2nd quarter 2015 2nd quarter 2016 2nd quarter Executing entity Performance indicators Initiatives Activities 1st 3rd 4th 1st 3rd 4th 1st 3rd 4th quarter quarter quarter quarter quarter quarter quarter quarter quarter To identify, document and make available the explicit and implicit knowledge assets To identify and compile explicit knowledge assets Human Resources & Services + Knowledge Coordinators team Human Resources & Services + Knowledge Coordinators team Human Resources & Services + Information Technology Government Communicati on The percentage of completion of identification and compilation of the explicit knowledge The percentage of completion of identification and compilation of the implicit knowledge The completion rate of the knowledge portal within the internal portal Number of reports on the level of compliance with the implementation of periodicals 100% Enclose, document and compile implicit knowledge 100% To develop an electronic infrastruct ure that supports knowledge manageme nt activities To develop the knowledge management system within the internal portal of the Authority To develop the Authority's knowledge display mechanism on the website 100% 100% Knowledge management Strategy 2014 - 2016
Strategic Objective III - Activation of a knowledge program that supports the achievement of the FAHR's strategy Initiatives Launching and activating initiatives that contribute to raise the levels of knowledge dissemination in FAHR Related activities 3-1-1 Launching the Knowledge Award in FAHR 3-1-2 HR Club The Forum of Best Practices of Government Human Resources 3-1-3 Related activities 3-1-4 HR Magazine 3-1-5 Periodicals (Bayanati, Do you know, An Eye On) 3-1-6 Launching the knowledge contest Activating channels of internal and external communication to ensure the dissemination and exchange of knowledge Preparation of electronic archiving system for human resources procedures Establishing a benchmarking center in human resources Agreements with research institutions to prepare studies on government human resources Launching HR Echo Magazine 3-2-1 3-2-2 Related activities 3-2-3 3-2-4 3-2-5 Holding brainstorming workshops with partners and customers Knowledge management Strategy 2014 - 2016
Strategic Objective III - Activation of a knowledge program that supports the achievement of the FAHR's strategy 2014 2nd quarter 2015 2nd quarter 2016 2nd quarter Executing entity Performance indicators Initiatives Activities 1st 3rd 4th 1st 3rd 4th 1st 3rd 4th quarter quarter quarter quarter quarter quarter quarter quarter quarter Human Resources & Services + Strategic planning and excellence Number of honorees based on the results of the Knowledge Award Employee, leader, management * Number of club activities Launching the Knowledge Award in FAHR 5 3 Launching and activating initiatives that contribute to raise the levels of knowledge disseminat ion in FAHR Projects and programs Human Resources Club events 4 4 6 Policy sector and program sector Number of forums The Forum of Best Practices of Government Human Resources 1 Government Communication Number of versions HR Magazine versions 6 6 6 6 6 6 Government Communication Number of reports on the level of compliance with the implementation of periodicals Number of winners in the knowledge contest Periodicals (Bayanati, Do you know, An Eye On) 1 1 Human Resources and Services Launching the knowledge contest 1 1 1 1 1 1 Knowledge management Strategy 2014 - 2016
Cont. Strategic Objective III - Activation of a knowledge program that supports the achievement of the FAHR's strategy 2014 2015 2016 Executing entity Performance indicators Initiatives Activities 1st 2nd 3rd 4th 1st 2nd 3rd 4th 1st 2nd 3rd 4th quarter quarter quarter quarter quarter quarter quarter quarter quarter quarter quarter quarter Preparation of electronic archiving system for human resources procedures Establishing a benchmarking center in human resources Bayanati The percentage of completion of the electronic extension system Completion percentage of establishment of the center Number of agreements Program Sector + Bayanati + Knowledge Coordinators Policy Sector + Government Communication 100% Activating channels of internal and external communicati on to ensure the disseminatio n and exchange of knowledge Agreements with research institutions to prepare studies on government human resources 1 1 Policy Sector Number of researches published in the subjects of human resources government Number of publications 1 1 Launching HR Echo Magazine Policy Sector + Government Communication Policy Sector 1 1 1 1 1 Holding brainstorming workshops with partners and customers Number of workshops held 1 1 1 Knowledge management Strategy 2014 - 2016
