Unleashing Human Potential: A Journey to Success
Close your eyes, envision your future, and realize that human potential knows no bounds. Limits are self-imposed, but pursuing dreams pushes beyond boundaries. Explore the path to success through goal setting, action planning, and continuous review. Speed, reliability, and leadership are keys to achieving greatness. Embrace different adult and child states to nurture growth and lead effectively. Remember, your potential is limitless.
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Presentation Transcript
Where do I want to be? Close your eyes and see your future We don t have a clue as to what people s limits are. All the tests and stopwatches can t measure human potential. When someone is pursuing their dream, they will go far beyond what seems to be their limitation. The potential within us is limitless and untapped. When you think of limits you create them. Kriegler & Patler
Achieving my goals What must I do to get me there? 4. . 1. . 5. . 2. . 6. . 3. . What could hold me back? 4. . 1. . 2. . 5. . 3. . 6. .
Creating an Action Plan What steps must a take to achieve each goal? 1. Goal 5 W & How 1.1 Action . 1.2 Action . W hat W hy Where W hen W ho How 1.3 Action . 2. Goal 2.1 Action . 2.2 Action . 2.3 Action .
Reviewing your plan Take time out, looking down from the helicopter Plan Redirect Learn Act Review +/-
When you develop a reputation for SPEED and RELIABILITY, you will never have to worry about being successful, promoted or rich. Brian Brian Tracey Tracey
Punitive Adult Good Child Rational Adult Developing Adult Adult states Child states Nurturing Adult Rebellious Child
Tell Show Do Ask Leadership Tell Sell Present Suggest Consult Ask Participate Team Stage Forming Storming Norming Performing Skills Low High Performance Low High Urgency High Low Clarity High Low
Strategy Systems People Processes
Identify and admit problem problem problem Identify and admit Identify and admit Review progress Review progress Review progress Understand the situation the situation the situation Understand Understand Implement Implement Situation Situation Proposal Proposal Compare & choose the best options the best options the best options Compare & choose Compare & choose Agree on definition of problem of problem of problem Agree on definition Agree on definition Generate options Generate options Generate options Agree on desired state - target state - target state - target Agree on desired Agree on desired Target Target
Most significantly the Call Handling Time was 23.1 seconds lower Equals a saving of R 15.2 million First call resolution improved by 8% which was 2% better, that equals a saving of R2.5 million. Schedule adherence improved by 7%.
