MTM Certification Process
Market and Area Coaches review roles, responsibilities, and certification process with potential Market Training Managers. Certification is through a 3-step process. Training Certification signed by Area Coach, Market Coach, and Training Team. Performance measured against standards. Repeated failure may lead to certification revocation until consistent performance is shown.
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MARKET TRAINING MANAGER (MTM) CERTIFICATION PROCESS Market and Area Coaches will sit down with potential (MTM) and review Roles and Responsibilities, Preparation and Certification Process All Market Training Managers (MTMs) will be certified through a 3-step process (goal is to have one per Area Coach or Area) AC/MC will work with Training function on additional development & priorities needed prior to reviewing certification checklist
MARKET TRAINING MANAGER (MTM) CERTIFICATION PROCESS Training Certification will be signed off by Area Coach, Market Coach and Training Team with certification checklist Prospective Market Training restaurants will be highlighted during period review reporting to measure performance against expectations and metric standards Existing Market Training stores will be reviewed during period review reporting to assess performance against standards; repeated failure (two or more periods) to maintain minimum metrics will revoke training certification until consistent period- over-period performance can be demonstrated
NOTES: Market Training Manager Pre-Certification Checklist Date____________ Time_____________ Attendees_____________________ Team Standards Communication Restrooms Exterior Dining Room _ Communication board, proper postings and up to date Deployment Board (TRED) Training Calendar posted and in use MIC Success Routine Weekly or daily schedule Cleaning System in place 1 on 1 schedule posted and discussions occurring Own your zone/Opening & Closing Playbook executed Notes from RGM updated & current Dispute Resolution Poster _ Shirts tucked in belt - hat shirts pressed (if applicable) proper fit Only dark or black jeans black shoes Team ready -Smile, energy, eye contact, body language Service Champions are knowledgeable on kiosk Service Champions are repeating or confirming each & every order Observe kiosk interaction Clean kitchen sightlines Successful drive thru shop _ _ Restroom at square one standard Stocked, Maintained- clean walls, baseboards, vents, etc. Pipes under sinks are wrapped Stainless streak free, polished, mirror clean Free of graffiti/damage _ _ _ _ _ Front counter clutter free & clean Kiosks are clean and maintained Customer View area clean / organized Condiment area clean/organized Drink Station clean to square one standard Stainless steel polished in customer view areas Chairs, high-chairs and tables clean and in good condition _ _ _ _ _ _ _ Best on Block WOW! Lot Maintained, striping clear & sealed Brand signs & exterior lighting working Lawn & Landscaping Maintained Sparkling windows & clean edges Sidewalks white & gum free Drive thru: OCB Clan working, clean signage, sparkling windows Dumpster area clean & maintained Building/backdoor clean & maintained No trashcans around exterior Patio area clean w/ well maintained furniture _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Office & Misc P & H Template Shelving/Walk-in Cooler Prep & Hold Speed _ _ _ _ _ _ _ Organized, space maximized Box tops removed Sink area clean, organized, clutter free Shelves, poles and wheels clean not chipped or rusted Walk in cooler organization Following FIFO procedures throughout store _ All items properly labeled _ _ Cold line decal neat and labeled Prep guide used & matches product on hand & completed prior to rush No expired product in restaurant, product properly labeled Scale is being used to weigh the 1st item of every order MIC is coaching on Product Quality _ _ Office organized and clutter free Specific reports posted (manager schedule, training schedule) Up to date RPP in place Line clean, stainless free of old sticker residue & old postings Heated cabinets clean TO station clean and free of build up Grills clean All utensils are in good condition Fryer area organized and clean No dust buildup on cords above line SL is able to demonstrate DSC knowledge OTD for period is under 3:30 min Minimum of 5 headsets in use Team is aware of targets & communication is occurring Team knows what rush ready is & completes pre-rush tasks Triple Check TRED/Deployment chart matches current team working _ _ _ Materials organized Clock Prep guide posted and initialed after complete Magnets filled out with accurate times (not generic 15 minute increments) Thermometer Standards Cards _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ 4
BONUS METRICS: MARKET TRAINING STORE One-Time Certification Bonus (applies only to those RGMs and stores that have not previously been certified) Upon original certification, the newly-minted Market Training Manager will receive a one-time certification bonus of $1,500 At that time, all Shift Leads & AGMs employed at that location will receive one-time $150 bonuses All Team Members employed at that location will receive one-time $50 bonuses Earn Mas Modifier for Market Training Stores The MTM Certified Restaurant will receive an Earn Mas Period Bonus Modifier of 120% for all eligible and qualifying Team Members, Shift Leads, AGMs and RGM External RGM Graduate: Upon Completion of 8-Week Program The MTM will receive $500 for each External RGM successfully trained at their Market Training Store All Shift Leads & AGMs employed at that location will each receive $100 for each External RGM that successfully graduates from their Market Training Store External RGM 12-Month Retention Bonus If the External RGM remains at the company at or above the RGM position through the 12-month mark, the responsible Market Training Manager will receive a $1,000 additional bonus kicker Information will be tracked by the Training department and Arianna Tzounakos for payouts on MTM certifications and retention data If the restaurant misses metric expectations for two consecutive periods, it will lose the Earn Mas bonus modifier and will not be qualified to train External RGM or internal promote RGM candidates until standards are met (full checklist) If the restaurant fails a CORE Ops or FSA during the year, it will lose the Earn Mas bonus modifier and will not be allowed to train External RGM or internal promote RGM candidates until consecutive passes are received (excluding the re-evaluation) and standards are met
