Transforming Licencing Process for Best Practice Compliance

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In 2015, amendments to the Gambling Act allowed for three-year Class 4 licences to promote best practice and compliance. The Department of Internal Affairs aimed to design a system recognizing diversity, voluntary operation, and rewarding best practice. Through stakeholder consultations and the development of a self-assessment framework with five categories, organizations are encouraged to demonstrate effective systems, monitor practices, and strive for continuous improvement. The application process involves assessing performance across leadership, harm reduction, benefit maximization, engagement, risk, and financial management.


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  1. 3 Year Licences Achieving best practice Department of Internal Affairs

  2. How we got here In 2015, the Gambling Act 2003 was amended, allowing Class 4 licences to be granted for up to three years The Commentary for the Gambling Amendment Bill (No 3) set out that the intention is that longer licences should act as an incentive for best practice and compliance among societies and venues Department of Internal Affairs

  3. The Objective The Department set out to design a three year licence process that improves performance and rewards societies and clubs demonstrating best practice It must also encourage best practice over and above meeting all the legal requirements annual licence Recognise diversity of licence holders Operate as voluntary Department of Internal Affairs

  4. Development Mid-2016 Informal consultation with stakeholders began Late 2016 Sector forums explaining the progress and direction of the project Early 2017 Sector Technical Reference Group (STRG) was established Workshops held to discuss technical details of the Best Practise licencing April 2017 Consultation Document issued setting out the proposal Late 2017 STRG assisted in testing and refining assessment framework Department of Internal Affairs

  5. Self-Assessment Framework The cornerstone of the 3 year licence application is self- assessment Societies and clubs are expected to look across their organisations to demonstrate that: There are effective systems and practices in place which reflect the size and structure of the organisation There are systems in place to monitor how well the practices are working and to identify areas for improvement There are regular reviews of systems and policies Practices are conducted to improve performance Department of Internal Affairs

  6. Self-Assessment Framework Five Categories: - Leadership and Direction - Minimising Harm - Maximising Benefit - Engagement Risk and Financial Management 16 subcategories with questions, prompts and examples to assist in providing evidence. As simple 4 point rating scale: - - Strong - Capable - Developing - Weak Department of Internal Affairs

  7. What do I need to do? To apply for a three year licence you must have: a rating of strong in the mandatory subcategories; a rating of strong in at least one other subcategory for each of the following categories: Leadership & Direction - Delivery: Minimising Harm - Delivery: Maximising Benefit; and - no ratings of weak in any part of the assessment Expectation that only societies whose self-assessments show they are demonstrating best practice will apply Department of Internal Affairs

  8. Self-Assessment Guidance and Templates Developed for both societies and clubs Includes examples of how to demonstrate achievement in each category and the type of evidence that can be used to support assessments Helps applicants identify strengths and highlights where improvements can be made While a self-assessment can be used to support a three year licence application there are other uses Department of Internal Affairs

  9. How to apply? To apply for a three year licence, submit to the Department: Self-assessment A licence renewal application A covering letter indicating intention to apply for a three year licence Department of Internal Affairs

  10. So why a 3 year licence? The potential benefits of a three year licence include: Reputational value An incentive for continued improvement within a framework Increasing collaborative relationships Easing the administrative burden Allows longer-term planning Potential cost savings Each will be of different value to different societies/clubs. Ultimately, it is up to each society to decide whether to apply Department of Internal Affairs

  11. So why a 3 year licence? The Department s vision for the class 4 gambling system is to have a safe, trusted and transparent gambling sector that benefits communities. A class 4 sector that continually improves practices and innovates Strong performance enhances reputation of the class 4 sector with the public, promoting sustainability Assurance to regulators and communities that the sector is entitled to a social licence as custodians of community funds Department of Internal Affairs

  12. So, where to from here? The Department intends to have guidance materials and self- assessment templates available from 1 April 2018 Department of Internal Affairs

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