Understanding Total Quality Management (TQM) Principles and Benefits

 
www.studymafia.org
 
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              Submitted By:
www.studymafia.org
 
                                                          www.studymafia.org
 
Seminar
On
Total Quality
Management
 
Content
 
Introduction
What does TQM mean?
Benefits of TQM
TQM Examples
The principles of quality management
The Eight Elements of TQM
Advantages of total quality management
The Disadvantages of TQM
Conclusion
References
 
Introduction
 
Total quality management or TQM is an integrative
philosophy of managment for continuously improving the
quality of products and processes.
It is used around the world.
 
What does TQM mean?
 
Total Quality Management means that the organization's
culture is defined by and supports the constant attainment
of customer satisfaction through an integrated system of
tools, techniques, and training.
 This involves the continuous improvement of
organizational processes, resulting in high quality products
and services.
 
Benefits of TQM
 
 Improve quality.
Employee participation.
Teamwork.
Working relationships.
Customer satisfaction.
 
TQM Examples
 
Plasto Toys manufactures plastic toys for kids. The brand
managed to acquire a good reputation in the market, and
parents relied on it for quality products. However, the regular
environmental campaigns on plastic pollution affected the sale
of the toys to a great extent, causing the company to incur
huge losses.
As a response to this, the company management and
executives agreed to implement the TQM approach for
manufacturing toys using biodegradable plastics. The
marketing department started advertising and promoting how
their toys are harmless to the environment. In just a couple of
months, Plasto Toys regained its original position in the
market.
 
The principles of quality management
 
The Eight Elements of TQM
 
Ethics
Integrity
Trust
Training
Teamwork
Leadership
Recognition
Communication
 
Key Elements
 
 
Advantages of total quality management
 
1. Emphasizing the needs of the market
2. Assures better quality performance in every sphere of
activity
3. Helps in checking non-productive activities and waste
4. Helpful in meeting the competition
5. It helps in developing an adequate system of
communication
6. Continuous review of progress
 
The Disadvantages of TQM
 
Demands a Change in Culture
Demands Planning, Time and Resources
Quality is Expensive
Takes Years to Show Results
Discourages Creativity
Not a Quick-Fix Solution
 
Conclusion
 
Total Quality Management is practiced by many business
organizations around the world.
It is a proven method for implementing a quality conscious
culture across all the vertical and horizontal layers of the
company.
Although there are many benefits, one should take the cost
into the account when implementing TQM.
 
References
 
www.google.com
www.wikipedia.com
www.studymafia.org
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Total Quality Management (TQM) is a management philosophy focused on improving product and process quality continuously. It involves integrating tools, techniques, and training to ensure customer satisfaction. TQM emphasizes employee participation, teamwork, and enhancing working relationships to deliver high-quality products and services. The principles of quality management, the eight elements of TQM, advantages, and disadvantages are discussed, along with examples showcasing the effectiveness of TQM in practice.


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  1. www.studymafia.org Seminar On Total Quality Management Submitted To: www.studymafia.org Submitted By: www.studymafia.org

  2. Content Introduction What does TQM mean? Benefits of TQM TQM Examples The principles of quality management The Eight Elements of TQM Advantages of total quality management The Disadvantages of TQM Conclusion References

  3. Introduction Total quality management or TQM is an integrative philosophy of managment for continuously improving the quality of products and processes. It is used around the world.

  4. What does TQM mean? Total Quality Management means that the organization's culture is defined by and supports the constant attainment of customer satisfaction through an integrated system of tools, techniques, and training. This involves the continuous improvement of organizational processes, resulting in high quality products and services.

  5. Benefits of TQM Improve quality. Employee participation. Teamwork. Working relationships. Customer satisfaction.

  6. TQM Examples Plasto Toys manufactures plastic toys for kids. The brand managed to acquire a good reputation in the market, and parents relied on it for quality products. However, the regular environmental campaigns on plastic pollution affected the sale of the toys to a great extent, causing the company to incur huge losses. As a response to this, the company management and executives agreed to implement the TQM approach for manufacturing toys using biodegradable plastics. The marketing department started advertising and promoting how their toys are harmless to the environment. In just a couple of months, Plasto Toys regained its original position in the market.

  7. The principles of quality management

  8. The Eight Elements of TQM Ethics Integrity Trust Training Teamwork Leadership Recognition Communication

  9. Key Elements

  10. Advantages of total quality management 1. Emphasizing the needs of the market 2. Assures better quality performance in every sphere of activity 3. Helps in checking non-productive activities and waste 4. Helpful in meeting the competition 5. It helps in developing an adequate system of communication 6. Continuous review of progress

  11. The Disadvantages of TQM Demands a Change in Culture Demands Planning, Time and Resources Quality is Expensive Takes Years to Show Results Discourages Creativity Not a Quick-Fix Solution

  12. Conclusion Total Quality Management is practiced by many business organizations around the world. It is a proven method for implementing a quality conscious culture across all the vertical and horizontal layers of the company. Although there are many benefits, one should take the cost into the account when implementing TQM.

  13. References www.google.com www.wikipedia.com www.studymafia.org

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