Strategies for Success in Drug and Alcohol Programs at the National Conference
Phyllis A. Walker, an expert from MARTA, shares insights on key elements for success in drug and alcohol programs, including agency culture, knowledge, transparency, and relationships. Learn about best practices for policy, education, and maintaining strong internal and external connections for program effectiveness.
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Presentation Transcript
Working With a Labor Union 14thAnnual Drug and Alcohol Program National Conference April 2-4, 2019 Phyllis A. Walker, MS, CVE, CCM, PHR, SHRM-CP Manager of Occupational Medical Services Metropolitan Atlanta Rapid Transit Authority (MARTA)
Incantations Make a wish.. Nothing Magical 3
Keys that lead to success AGENCY SCULTURE KNOWLEDGE & EDUCATION TRANSPARENCY RELATIONSHIPS 4
AGENCYS CULTURE Agency support Chief Suite (C-Suite) Perspective CEO, VPs, AGM, etc. Shift in upper management Champion/advocate for your program Who are the players and their philosophy DAPM decision overturned 5
Knowledgeand Education Position yourself as the Subject Matter Expert (SME) DER/DAPM s Best Friends : Part 40 Part 655 Annual Drug & Alcohol National Conferences 6
Knowledgeand Education, Cont. DER/DAPM s Best Friends , cont.: FTA Newsletters FTA staff/auditors ODAPC Website Transportation Safety Institute (TSI) Human Resources Policies 7
Strong Policy Policy and procedure improvement ongoing Current, compliant policy Policy discussion Legal/Labor Relations Policy evaluation by FTA 8
Strong Policy Consistent practices in Operational areas Evaluate Operational errors Implement process improvements Be proactive Best practices 9
Transparency Intentionally Showing your true self Reveals the essence of the Drug & Alcohol Program Supported by Regulations 49 CFR Parts 40 and 655 Simultaneous communication with Labor Relations and the Union 10
RELATIONSHIPS All about the relationship Internal Relationship Operations Other impacted departments ***Labor relations External Relationships Service agent accountability 11 It will never be perfect. Make it Work
RELATIONSHIPS All about the relationship Labor Union Relationship Don t take it personal Listen Respect the difference of opinion 12
RELATIONSHIPS All about the relationship Cont., Labor Union Relationship Respect Labor Agreement as impacts Drug & Alcohol Program Clear expectations and continual discussions Open to adjusting boundaries where feasible or if necessary 13
Putting the Keys into Action Submit exact, requested documents timely Follow internal processes consistently Immediate electronic notifications for terminations due to Policy violations Offer training in conjunctions with other internal educations 14
Putting the Keys into Action Cont. Prepare for any required meeting o Grievances, arbitrations, etc. Follow procedure for releasing documents oRegulatory requirements oAgency internal policies/rules oHIPPA 15
Putting the Keys into Action Cont. Invitation to serve on Request for Proposal for contracted clinic Attend and participate in mock collection Provide resource documents: o Sections of Regulations o Previous Drug & Alcohol Polices o Applicable Human Resource Policies 16
DRUG AND ALCOHOL POLICY VIOLATIONS 2008-2018 With Grievances and Arbitrations Filed 18 16 14 12 10 8 6 4 2 0 2008 2009 2010 2011 2012 2013 2014 2015 2016 # Arbitrations 2017 2018 # Drug/Alcohol Terminations # Grievances 18
QUESTIONS ? 19
Working With the Labor Union 14th Annual Drug and Alcohol Program National Conference April 2-4, 2019 Phyllis A. Walker, MS, CVE, CCM, PHR, SHRM-CP Manager of Occupational Medical Services Metropolitan Atlanta Rapid Transit Authority (MARTA)
