Effective Customer Relationship Management Strategies

Implementing Customer Relationship Management (CRM) can increase customer loyalty, minimize customer defection, and identify target customers. Learn how to enhance customer satisfaction, gain loyalty, and address reasons for customer loss through innovative strategies.

• CRM
• Customer Loyalty
• Target Customers
• Satisfaction
• Business Management

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Uploaded on Sep 24, 2024 | 0 Views

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1. Customer Relationship Management Double click here to input your text. Double click here to input your text.

2. Benefits of implementing CRM Increased customer loyalty may increase usage levels. minimize the likelihood of customer defection.

3. Ladder of Customer Loyalty Partner Company Name/Title Advocate Supporter Loyal Client Customer Potential Customer

4. Our Target Customers People who like eating snacks. People who don't want to gain weight.

5. See What Customers Care Customer Satisfaction Long-term Benefit Customer Requirement We survey customer requirements and advices for making decisions. Product Quality Product Price We aim to develop high quality products with lower costs. Reasonable price will generate repeat customers and bring long-term benefit.

6. How to Gain Customers Satisfaction Where to Buy Quality Gradients Which Brand Quality Chef Delicious Food Good Taste Local Taste Preference Good Recipe Clean and Tidy Staff Training Happy Atmosphere Nice Environment Satisfied Customers Cozy Good Theme Pleasing Decorations Not too much Staff Training Professional Waiter Regular Assessment Anytime Good Service Prompt Attention Anywhere Smile

7. Find out Reason of Customer Loss in Cause-Effect Diagram Environment Business management Hot Short business hours Dirty floor Stuffy Lack of promotion No decoration No plants Remote location Customer Loss Inappropriate layout of forms and documents Poor quality Low efficiency Invisible equipment Lack of variety Poor attitude Lacking sense of responsibility No lounge Lack of innovation Facilities Products Service Staff