Empowering Your Voice, Rights, and Choices in Advocacy

 
Complaints – a good
thing?
 
V
oice, rights and choice
 
 
Judith Davey
 
About The Advocacy Project
 
Voice, right and choice
 
Are complaints a good thing
?
 
Complaints are a gift – it helps us all learn
and improve
Are lots of complaints a good thing? Or a bad
thing?
Barriers to making complaints
 
 
Let’s look at NHS complaints….
 
3
 
Listen, learn and improve
 
John Williams Healthwatch Hackney
says…
 
 
“Sometimes making a complaint is a real
challenge?
Where do I start? Who can help?
The Advocacy Project is here to support you so
that your voice is heard and action is taken”
 
4
 
One size does not fit all
 
NHS complaints advocacy
 
Free
 
Independent
 
Confidential
 
You’re in control
 
 
Some examples…
 
You can complain about GPs, hospitals,
pharmacists, dentists, NHS funded care homes,
opticians, ambulances and home-based care
packages
Treatment, care, staff attitude, poor
communication, waiting times, poor
communication, lack of info, failure to diagnose a
condition
https://www.youtube.com/watch?v=bJGG_ZG2cg
c
Hackney Health & Social Care Complaints Charter
 
Keep on keeping on
 
Keep on keeping on
send concerns to
NHS provider
get acknowledgement
within 3 days
timescale agreed
receive response & resolution
from NHS provider
take concern to
ombudsman if needed
 
Get in touch
 
020 3960 7920
 
info@advocacyproject.org.uk
 
https://www.advocacyproject.org.uk/what-
we-do/advocacy/nhs-complaints-advocacy/
 
Get in touch…
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Explore the essence of voicing your rights and choices in advocacy through insightful discussions by various experts like Judith Davey, John Williams, and more. Learn how complaints are a powerful tool for improvement, uncover barriers to addressing concerns, and discover the path to effective advocacy in healthcare settings. Take charge of your voice and navigate the complexities of making complaints with confidence.


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  1. your voice your rights your choice Voice, rights and choice Complaints a good thing? Judith Davey

  2. your voice your rights your choice Voice, right and choice About The Advocacy Project

  3. your voice your rights your choice Listen, learn and improve Are complaints a good thing? Complaints are a gift it helps us all learn and improve Are lots of complaints a good thing? Or a bad thing? Barriers to making complaints Let s look at NHS complaints . 3

  4. your voice your rights your choice One size does not fit all John Williams Healthwatch Hackney says Sometimes making a complaint is a real challenge? Where do I start? Who can help? The Advocacy Project is here to support you so that your voice is heard and action is taken 4

  5. your voice your rights your choice NHS complaints advocacy Free Independent Confidential You re in control

  6. your voice your rights your choice Keep on keeping on Some examples You can complain about GPs, hospitals, pharmacists, dentists, NHS funded care homes, opticians, ambulances and home-based care packages Treatment, care, staff attitude, poor communication, waiting times, poor communication, lack of info, failure to diagnose a condition https://www.youtube.com/watch?v=bJGG_ZG2cg c Hackney Health & Social Care Complaints Charter

  7. your voice your rights your choice send concerns to NHS provider Keep on keeping on get acknowledgement within 3 days timescale agreed attend meeting to discuss concerns attend conciliation / mediation receive response & resolution from NHS provider take concern to ombudsman if needed

  8. your voice your rights your choice Get in touch Get in touch 020 3960 7920 info@advocacyproject.org.uk https://www.advocacyproject.org.uk/what- we-do/advocacy/nhs-complaints-advocacy/

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