Empowering Your Voice, Rights, and Choices in Advocacy
Explore the essence of voicing your rights and choices in advocacy through insightful discussions by various experts like Judith Davey, John Williams, and more. Learn how complaints are a powerful tool for improvement, uncover barriers to addressing concerns, and discover the path to effective advocacy in healthcare settings. Take charge of your voice and navigate the complexities of making complaints with confidence.
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Presentation Transcript
your voice your rights your choice Voice, rights and choice Complaints a good thing? Judith Davey
your voice your rights your choice Voice, right and choice About The Advocacy Project
your voice your rights your choice Listen, learn and improve Are complaints a good thing? Complaints are a gift it helps us all learn and improve Are lots of complaints a good thing? Or a bad thing? Barriers to making complaints Let s look at NHS complaints . 3
your voice your rights your choice One size does not fit all John Williams Healthwatch Hackney says Sometimes making a complaint is a real challenge? Where do I start? Who can help? The Advocacy Project is here to support you so that your voice is heard and action is taken 4
your voice your rights your choice NHS complaints advocacy Free Independent Confidential You re in control
your voice your rights your choice Keep on keeping on Some examples You can complain about GPs, hospitals, pharmacists, dentists, NHS funded care homes, opticians, ambulances and home-based care packages Treatment, care, staff attitude, poor communication, waiting times, poor communication, lack of info, failure to diagnose a condition https://www.youtube.com/watch?v=bJGG_ZG2cg c Hackney Health & Social Care Complaints Charter
your voice your rights your choice send concerns to NHS provider Keep on keeping on get acknowledgement within 3 days timescale agreed attend meeting to discuss concerns attend conciliation / mediation receive response & resolution from NHS provider take concern to ombudsman if needed
your voice your rights your choice Get in touch Get in touch 020 3960 7920 info@advocacyproject.org.uk https://www.advocacyproject.org.uk/what- we-do/advocacy/nhs-complaints-advocacy/