**CALD Assist: Enhancing Communication in Healthcare**

CALD Assist is a free communication app designed to assist healthcare professionals in overcoming language barriers with patients who have low English proficiency. Developed for nursing and allied health staff in hospital settings, the app offers over 250 commonly used phrases in low-risk/basic care interactions, divided into different disciplines including COVID-19. It does not rely on automated translations and supports ten languages, plus English. Professionally translated phrases are supported by images, video, and audio recordings voiced by professional interpreters. The app is easy to use, supports basic communication, and respects patient privacy by not storing responses. Evaluation in Victoria has shown improved interactions with non-English speaking patients, increased patient understanding, and reduced staff frustration. Available for free on iPads, iPhones, and Android devices from the Apple App Store and Google Play Store.

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• Communication
• Healthcare
• Language barriers
• CALD Assist
• Interpreter Services

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Uploaded on Apr 08, 2024 | 5 Views

Presentation Transcript

1. CALD Assist Overcoming language barriers in health care Presenter's Name Title Meeting Date

2. What is CALD Assist? CALD Assist is a free communication app to support patient care. It is clinician initiated and led. Helps health professionals communicate with patients with low English proficiency, in low risk/basic care interactions. Developed for nursing and allied health staff in hospital settings by Western Health Victoria and CSIRO.

3. Use in NSW Endorsed for use in NSW by Ministry of Health Doesn t rely on automated translation (such as Google Translate) which is not supported by NSW Health policy Supported by Health Care Interpreter Services Training and support materials available at: www.mhcs.health.nsw.gov.au

4. Features Over 250 commonly used phrases in low risk/basic care interactions. Questions and phrases divided into six discipline areas as well as COVID-19. There is a search function to find relevant phrases.

5. Features Professionally translated into ten languages, plus English. Professional interpreters should still be used for: o complex or high risk situations where more than a yes/no or multiple choice response is required o the patient needs to ask a question.

6. Features Translated phrases supported by images, video and audio recordings, voiced by professional interpreters

7. Benefits Easy to use Supports low risk/basic communication No privacy issues doesn t store patient responses Once downloaded, doesn t require Wi-Fi connection Evaluation in Victoria demonstrated: o Interactions with patients from non-English speaking backgrounds rated as more successful o Increased confidence in patient s understanding o Lower levels of staff frustration

8. Downloading CALD Assist Available for free on iPads, iPhones and Android devices Can be downloaded from Apple App store and Google Play store. Staff should seek their manager s approval before using CALD Assist to communicate with patients. For LHD/SHN owned devices, staff should comply with their LHD/SHN policies before downloading the app. Smart devices should be thoroughly cleaned before and after use. More information available at www.mhcs.health.nsw.gov.au

9. Feedback from NSW The Cantonese speaking patient and his wife that I used this with loved it. She stated that she wished it would have been available for them at the start of his admission. They have interpreters but only for the important things. It seems that having translations for the everyday life in a hospital is welcomed. Health professional at St George Hospital during user testing in NSW

10. Resources For more information and resources about CALD Assist www.mhcs.health.nsw.gov.au Resources include: Video General factsheet Technical guide Presentation template Any questions please contact: SESLHD-CALDAssist@health.nsw.gov.au

11. Acknowledgements Developed by Western Health Victoria in association with the CSIRO and supported by the Victorian Government Technology Innovation Fund and Better Care Victoria. Training resources for NSW Health staff have been funded by the Health and Social Policy Branch, NSW Ministry of Health.