Comprehensive Insights into CXDNA Partnership and Business Metrics

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CXDNA PARTNER
PRESENTATION
 
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PARTNERSHIP GOAL
 
Maximize the value of our products/services to provide positive
impact on our clients' business including increased productivity –
increased revenue – decreased costs
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SERVICES PROVIDED:
 
Service incidents current | Inception 2018 
    
500/1500
Service open current incidents | 
       
50
Service closed current incidents | Inception 2018
  
450/1450
Software upgrade current
 
| Inception 2018 
    
4/6
Hardware upgrade current | Inception 2018
    
2/3
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CSAT METRICS
 
Client CSAT overall Rating current | Inception 2018 
   
4.8 out of 5.0/4.9
Client Loyalty Rating current | Inception 2018
    
72% NPS/70% NPS
Client Rating Business Impact current | Inception 2018
  
4.5 out of 5.0/4.2
Uptime Rating current | Inception 2018
      
99.5%/99.4%
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BUSINESS IMPACT METRICS
 
Productivity increase current |Inception 2018
 
22%/18%
Revenue increase current |Inception 2018
  
9% - $3M/6%-$12M
Cost reduction current |Inception 2018
   
2% - 500K/4%-$2M
Other current |Inception 2018
C
ompetitive 
A
dvantage (
CA
)
Client Product Improvement
     
Functionality - Quality /Same
Client Service Improvement
     
Time to Resolve/Same
             
Reduce Service Incidents/Same
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NEXT YEAR OBJECTIVES
 
Continue Partner Goals
Continue Services Provided
Continue CSAT Metrics
Continue Business Impact Metrics
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Explore a visual journey through CXDNA partnership presentation, partnership goals, services provided, CSAT metrics, business impact metrics, and next year objectives. Gain valuable insights into key aspects of the partnership and its impact on business success.


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  1. CXDNA PARTNER PRESENTATION

  2. PARTNERSHIP GOAL

  3. SERVICES PROVIDED:

  4. CSAT METRICS

  5. BUSINESS IMPACT METRICS

  6. NEXT YEAR OBJECTIVES

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