Enhancing Communication: The Role of Relay Services for Individuals with Hearing or Speech Disabilities
Explore the importance of telephone communication for individuals with hearing or speech disabilities, and how relay services facilitate communication through text transcription. Learn about the speed of transcription, VCO services, and the basic method of communication that is often taken for granted. Discover how these services bridge the gap for inclusive communication.
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Am I able to use a telephone? by Christopher FG Jones Vice Chair ITU JCA-AHF WSIS Geneva 29th May 2015
Am I able to use a telephone? Can you manage without using a telephone? WSIS Geneva 29th May 2015
Am I able to use a telephone? Why not using other methods like email? Why not? WSIS Geneva 29th May 2015
Am I able to use a telephone? Why not using other methods like Can you order a pizza by mail ? Why not? WSIS Geneva 29th May 2015
Am I able to use a telephone? Surely you cannot! WSIS Geneva 29th May 2015
Am I able to use a telephone? Using a telephone is one of the most basic method of communication! How does persons with hearing or speech disabilities use a telephone? WSIS Geneva 29th May 2015
Am I able to use a telephone? Simply they need to use a relay service! WSIS Geneva 29th May 2015
Am I able to use a telephone? Definition of a relay service WSIS Geneva 29th May 2015
Diagram of a Text Relay Service A deaf caller using a text telephone types to a Relay Assistant who voices the typed text to the hearing caller. Hearing caller speaks to the Relay Assistant who transcribes the voice into text which is received by the deaf caller. WSIS Geneva 29th May 2015
Am I able to use a telephone? Speed of Transcription 40 to 60 wpm WSIS Geneva 29th May 2015
Diagram of a Text Relay Service with VCO Deaf caller using Voice Carry Over speaks directly to the hearing caller. The Hearing caller speaks directly with the Relay Assistant who transcribes by typing text to the Deaf Caller. deaf caller using a text telephone types to a Relay Assistant who voices the typed text to the hearing caller. Hearing caller speaks to the Relay Assistant who transcribes the voice into text which is received by the deaf caller. WSIS Geneva 29th May 2015
Diagram of a Captioned Telephone Relay Service Deaf and Hearing callers have a normal audio connection between them. There is an additional audio path from the Hearing Caller to the Captioning Assistant who revoices word for word what the Hearing Caller is saying. The revoiced words goes through a voice recognition engine which transcribe into text which is sent to the Deaf Caller s display. WSIS Geneva 29th May 2015
Am I able to use a telephone? Speed of Transcription 120 to 220 wpm WSIS Geneva 29th May 2015
Diagram of a Video Relay Service Deaf Caller signs to a Sign Language Interpreter in a Video Relay Service center. The Sign Language Interpreter translate the signs into voice to the Hearing Caller and vice versa. WSIS Geneva 29th May 2015
Am I able to use a telephone? Relay services increases independence for deaf people. Access to emergency services Increased employment potential Better integration within society WSIS Geneva 29th May 2015
ITU Model ICT Accessibility Policy Report ITU Model ICT Accessibility Policy Report. WSIS Geneva 29th May 2015
Am I able to use a telephone? Please see the full article on Relay Services https://www.itu.int/net/itunews/issues/20 11/05/30.aspx WSIS Geneva 29th May 2015
Am I able to use a telephone? Thank you Email:- acceque@btinternet.com WSIS Geneva 29th May 2015
