Importance of Diversity in Healthcare Workforce
The importance of recruiting and retaining a diverse workforce in healthcare is highlighted through the benefits it brings, such as improved patient outcomes for diverse populations and enhanced cultural competence. Diversity helps address disparities in healthcare experienced by racial and ethnic minorities, leading to increased access for underserved populations and higher patient satisfaction. Emphasizing diversity in healthcare teams ultimately enhances the overall quality of care provided.
- Diversity in Healthcare
- Healthcare Workforce
- Patient Outcomes
- Cultural Competence
- Healthcare Disparities
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Recruiting & Retaining a Diverse Workforce Recruiting & Retaining a Diverse Workforce Aaron Lee, MSHRM, MBA Human Resources Administrator Department of Medicine/Basic Sciences Shared Services
presentation presentation agenda agenda recruitment recruitment strategies strategies the importance of a the importance of a diverse workforce diverse workforce
presentation presentation agenda agenda retention retention strategies strategies Q&A Q&A
the importance of a the importance of a diverse workforce diverse workforce Why do you think that it s important to have Why do you think that it s important to have diversity within your work teams? diversity within your work teams?
the importance of a the importance of a diverse workforce diverse workforce According to the National Healthcare Disparities Report, racial and According to the National Healthcare Disparities Report, racial and ethnic minorities are more likely to: ethnic minorities are more likely to: Experience disparities in healthcare Receive lower quality of healthcare Face more barriers in accessing care Experience higher rates of preventable hospitalizations
the importance of a the importance of a diverse workforce diverse workforce Increased diversity among the healthcare workforce is associated Increased diversity among the healthcare workforce is associated with: with: Increased access for minority and underserved populations Improved patient satisfaction Enhanced cultural competence and sensitivity within the healthcare workforce
the importance of a the importance of a diverse workforce diverse workforce In essence, increased diversity within the healthcare workforce In essence, increased diversity within the healthcare workforce improves the patient experience and the health outcomes for the improves the patient experience and the health outcomes for the diverse populations that are being served. diverse populations that are being served.
the importance of a the importance of a diverse workforce diverse workforce Additional research findings regarding workplace diversity: Additional research findings regarding workplace diversity: Companies with more diverse executive boards perform better than less diverse boards, per a McKinsey study that examined the performance of 180 publicly traded companies A Tufts University study noted that having a more diverse group of people within a team/group resulted in better problem solving
recruitment recruitment strategies strategies Job Job Interview Assessment Description Advertisement
recruitment recruitment strategies strategies The document/description used to attract potential applicants the bait The first opportunity you have as the hiring leader/organization to make a positive impression on a potential candidate One of the most overlooked aspects of an effective recruitment process, particularly when diverse candidates are being sought out Job Description
recruitment recruitment strategies strategies What We What We Typically Use only the standard job description (job duties, minimum qualifications, etc.) Mention very little, if anything, about diversity within our department/division or our commitment to diversity Typically Do: Do: Job Description
recruitment recruitment strategies strategies What We What We SHOULD Make our commitment to diversity clear within the job description Departmental, divisional, or team diversity statement? Information about the diverse population that this role will be serving? Include additional, preferred qualifications Experience working with underrepresented or underserved populations? SHOULD Do: Do: Job Description
recruitment recruitment strategies strategies The process used to get our job posting in front of potential applicants the spot Extremely important but often overlooked Job Advertisement
recruitment recruitment strategies strategies What We What We Typically Post the position on the Emory Recruitment site and wait for applicants to come to us Network with individuals who are similar to us at conferences/events Reach out to our current contacts to determine if they, or anyone they know, might be interested Typically Do: Do: Job Advertisement
recruitment recruitment strategies strategies What We What We SHOULD Advertise with professional organizations that have diverse membership Attend job fairs or networking events sponsored by universities/institutions that primarily serve underrepresented populations Network and seek referrals outside of your current contact list SHOULD Do: Do: Job Advertisement
recruitment recruitment strategies strategies The process used to (a) gather information about potential candidates to aid in future evaluation and (b) communicate the benefits of the open position to candidates the net An area where a number of major flaws can inadvertently occur Interview
recruitment recruitment strategies strategies What We What We Typically Give little thought to the composition of the interview team Fail to assess the candidate s interest in or ability to work within a diverse population Take on a buyer s mentality Typically Do: Do: Interview
recruitment recruitment strategies strategies What We What We SHOULD Assemble a diverse group of interviewers who are committed to the success of your DEI initiatives Proactively communicate commitment to diversity during the interview and ask diversity-related questions to ALL applicants Embrace your role as both a buyer and a seller SHOULD Do: Do: Interview
recruitment recruitment strategies strategies The process used to (a) determine whether interviewed candidates have a high probability of being successful in the role and (b) select candidates for employment offers Assessment
recruitment recruitment strategies strategies What We What We Typically Introduce bias into the candidate assessment by prioritizing fit with the team Ignore DEI altogether Typically Do: Do: Assessment
recruitment recruitment strategies strategies What We What We SHOULD Acknowledge the value that a different perspective could bring to the team Actively combat similar-to-me bias and other unconscious biases that could impact decision-making Discuss DEI as an area of emphasis SHOULD Do: Do: Assessment
recruitment recruitment strategies strategies Job Job Interview Assessment Description Advertisement Make our commitment to diversity clear within the job description Include additional, preferred qualifications Advertise with professional organizations that have diverse membership Attend networking events sponsored by institutions that primarily serve underrepresented populations Network outside of your current contact list Assemble a diverse group of interviewers who are committed to the success of your DEI initiatives Proactively communicate commitment to diversity during the interview and ask diversity-related questions to ALL applicants Embrace your role as both a buyer and a seller Acknowledge the value that a different perspective could bring to the team Actively combat similar- to-me bias and other unconscious biases that could impact decision- making Discuss DEI as an area of emphasis
the importance of a the importance of a diverse workforce diverse workforce Which area Which area job description development, job job description development, job advertisement, interviewing, or candidate advertisement, interviewing, or candidate assessment assessment do you feel is the biggest area of do you feel is the biggest area of improvement for your future recruitments? improvement for your future recruitments?
retention retention strategies strategies
retention retention strategies strategies Physiological = Basic Needs Being Met Physiological = Basic Needs Being Met Compensation/Benefits Compensation/Benefits
retention retention strategies strategies Meet This Need By: Meet This Need By: Regularly auditing salaries and other related offerings to ensure equity Take care to base compensation decisions on objective measures
retention retention strategies strategies Safety Need = Need for Security Safety Need = Need for Security Work Environment Work Environment
retention retention strategies strategies Meet This Need By: Meet This Need By: Creating a climate that is welcoming to diverse populations Addressing reports of harassment, discrimination, etc. effectively and efficiently
retention retention strategies strategies Love/Belonging = Need for Acceptance Love/Belonging = Need for Acceptance Inclusion/Relationships Inclusion/Relationships
retention retention strategies strategies Meet This Need By: Meet This Need By: Providing formal and informal mentorship opportunities Promoting diversity in work groups/teams
retention retention strategies strategies Esteem = Need for Respect Esteem = Need for Respect Recognition/Advancement Recognition/Advancement
retention retention strategies strategies Meet This Need By: Meet This Need By: Recognizing the unique contributions of your employees in the way(s) that they appreciate Offer/support career growth opportunities
retention retention strategies strategies Self Self- -Actualization = Need for Self Actualization = Need for Self- -Direction Direction Development / Support Development / Support
retention retention strategies strategies Meet This Need By: Meet This Need By: Encouraging risk-taking and supporting employees desire to chart their own career course
retention retention strategies strategies In order to retain the diverse group of high In order to retain the diverse group of high- -performing employees, employers must meet their basic needs via competitive and equitable employers must meet their basic needs via competitive and equitable salaries and benefits, cultivate and maintain an environment of respect salaries and benefits, cultivate and maintain an environment of respect and courtesy, create opportunities for meaningful relationships to be and courtesy, create opportunities for meaningful relationships to be developed, exhibit respect for their contributions through recognition and developed, exhibit respect for their contributions through recognition and advancement, and allow them the opportunity to direct their own career advancement, and allow them the opportunity to direct their own career paths via development and professional support. paths via development and professional support. performing employees,
Q&A Q&A ? ?
Recruiting & Retaining a Diverse Workforce Recruiting & Retaining a Diverse Workforce Aaron Lee, MSHRM, MBA Human Resources Administrator Department of Medicine/Basic Sciences Shared Services
