Enhancing Government Performance Through Evaluation: The Kazakhstani Experience
Explore the journey of administrative reform in Kazakhstan initiated in 2006 to enhance government effectiveness. The ongoing evaluation system assesses six key areas, aiming to improve public service quality, state planning, and more. Key aspects include setting evaluation criteria, assessing institutional goals, budget efficiency, HRM performance, and IT utilization. All ministries and state agencies are subject to evaluation for continual improvement.
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EVALUATING GOVERNMENT PERFORMANCE, KAZAKHSTANI CASE: EXPERIENCE, CHALLENGES, IMMEDIATE OUTCOMES AND FUTURE PROSPECTS USE OF EVALUATION IN DECISION MAKING FOR PUBLIC POLICIES AND PROGRAMME Panel Session No. 3 Establishing evaluation systems, taking use of evaluation into account INTERNATIONAL CONFERENCE ON NATIONAL EVALUATION CAPACITIES JOHANNESBURG 2011
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation ADMINISTRATIVE REFORM IN KAZAHSTAN In 2006 the Government of Kazakhstan marked the beginning of an Administrative reform which was to improve the state apparatus, transform it from the Soviet presets to the modern corporate-government idea. The reform is still ongoing up until nowadays.
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation ADMINISTRATIVE REFORM 6 STEPS OF ADMINISTRATIVE REFORM: 1. Public service reform; 2. Improving state planning; 3. The R.O.B,; 4. Improving the quality of public services; 5. Effective management of the economy; 6. Government institutions effectiveness evaluation.
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation GOVERNMENT INSTITUTIONS EFFECTIVENESS EVALUATION How s the Administrative reform doing? Evaluate each and every step of the AR SYSTEM OF ANNUAL EVALUATION (SAE) Successful / Efficient Inefficient / Not worthwhile what s next? what to improve, how?
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation SYSTEM OF ANNUAL EVALUATION Defines: 1. the criteria of evaluation 2. who evaluates whom , when and how .
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation DIRECTIONS OF EVALUATION 1. How the Government institutions achieve goals and objectives; 2. How well do they perform their day-to-day duties; 3. How efficiently do they spend the budget; 4. Do they provide good public services; 5. How well do they perform HRM; 6. How efficiently do they use the IT.
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation WHO is EVALUATED - - All the Ministries and State Agencies (24); Local government institutions on the regional level (192).
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation WHO EVALUATES DESIGNATED GOVERNMENT INSTITUTIONS NGOs Ministry of Economic Development and Trade (goals and objectives) Presidential Administration, Office of the Prime- minister (performance of the day-to-day duties) As many as 21 NGOs perform their own evaluation (using their own techniques) on the 6 aforementioned matters Ministry of Finance (budget spending) Agency for Civil Service Affairs (public services and HRM) Ministry of Communication and Information (use of IT)
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation CRITERIA OF EVALUATION Execution of acts and orders of the Government Achievement of goals and objectives HR Public services Budget management Use of IT Management Standardization of public services Internet resource transparency Quality of the strategic plan of the government institution Efficiency of budget allocation and expenditures incumbency Quality of execution Developing the regulations, under which the public services are performed qualifications (education) Degree, to which the goals are achieved Use of ESDE Meeting the deadlines staff turnover E-public services Electronic functions performance training and development Degree, to which the tasks are implemented Public participation in services development
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation WHEN are they EVALUATED September March-April August July 1) Execution of acts and orders of the Government 2) Achievement of goals and objectives 3) Use of IT 4) Public services 5) HR Management 6) Budget management The results are presented to the President of the Republic of Kazakhstan
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation HOW are they EVALUATED Reports on the effectiveness, provided by the NGOs the process is repeated every year All the evaluators perform this set of actions on each of the 6 directions of evaluation Field research and gathering of the confirmation data Forming the evaluation report Forming the cumulative report Presenting the results to the President Request of the reports Appellation process Cumulative report is formed out of reports on each of the 6 directions of evaluation Decision is made on what kind of actions need to be taken in order to improve the effectiveness of the government institutions
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation HOW are they EVALUATED The final stage! The results are announced in the mass media
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation RESULTS of the 2010 PILOT EVALUATION IN 2010 ONLY 3 GOVERNMENT INSTITUTIONS WERE EVALUATED: 1. Ministry of labor; 2. Natural Monopolies Agency; 3. Aqmola region (local government)
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation RESULTS of the 2010 PILOT EVALUATION 100 87.9 90 81.1 80 Ministry of labor 70.8 Natural Monopolies Regulation Agency 70 Aqmola region 60 50 40 30 20 10 0
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation RESULTS of the 2010 PILOT EVALUATION The overall effectiveness of the Government institution s performance is found through arithmetic mean out of the evaluation in all 6 directions: from 90 to 100 points highly effective performance from 70 to 89 points medium effectiveness from 50 to 69 points low effectiveness below 50 points ineffective performance
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation RESULTS of the 2010 PILOT EVALUATION 0 10 20 30 40 50 60 70 80 90 100 Execution of acts and orders of the Government High effectiveness 95.3 Budget management 75.5 HR Management 69.5 Low effectiveness Use of IT 69.2 Achievement of goals and objectives 63.9 Ineffective Public services 46.4
GOVERNMENT INSTITUTIONS EFFECTIVENESS: System of annual evaluation DECISIONS MADE UPON THE RESULTS 1. All the public services must be reviewed and put together in one register; 2. All the public services must be standardized; 3. All the public services must be properly regulated; 4. The new concept of strategic planning must be established; 5. The introduction of IT into the governmental work must be intensified; 6. The new model of Kazakhstani public service has to be developed; 7. The implementation of the R.O.B. is now assigned to the Ministry of economic development instead of the Ministry of finance.
EVALUATING GOVERNMENT PERFORMANCE, KAZAKHSTANI CASE: EXPERIENCE, CHALLENGES, IMMEDIATE OUTCOMES AND FUTURE PROSPECTS USE OF EVALUATION IN DECISION MAKING FOR PUBLIC POLICIES AND PROGRAMME Panel Session No. 3 Establishing evaluation systems, taking use of evaluation into account THANK YOU ! INTERNATIONAL CONFERENCE ON NATIONAL EVALUATION CAPACITIES JOHANNESBURG 2011
