Understanding Hospitality in Tourism Industry
Explore the importance of hospitality in tourism, learn about hospitality examples, segments in the industry, good hospitality practices in restaurants and hotels, tourist trails, and key accommodation terms like en-suite, full board, half board, bed and breakfast, and single supplement.
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
You are allowed to download the files provided on this website for personal or commercial use, subject to the condition that they are used lawfully. All files are the property of their respective owners.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author.
E N D
Presentation Transcript
Key terms Module 3: Hospitality in Tourism
Hospitality Hospitality Hospitality is the relationship between a guest and a host. Hospitality Examples Make sure your guests are comfortable. ... Extend your help. ... Provide a personalized service. ... Pay attention to the little details. ... Identify and reward loyal customers.
Hospitality Hospitality Hospitality is the relationship between a guest and a host. Segments of the hospitality industry: Food and Beverages. Travel and Tourism. ... Lodging. ... Recreation.
In a restaurant? What are examples of good hospitality . In a hotel?
Giving a friendly welcome Showing guests to a table Offering to explain items on the menu Checking if customers are ok during dining Thanking customers for their business In a restaurant? What are examples of good hospitality Showing guests to their room/give detailed directions Providing information on dining/extra activities when checking in Providing information leaflets in the bedroom Asking if they had a nice stay In a hotel?
Tourist trails A popular tourist route, possibly for a particular activity, e.g. hiking, sightseeing
Terms used in relation to accommodation: En-suite Full Board Half Bed and breakfast Single supplement En-suite: used to describe a bedroom to which a bathroom is directly connected Full Board means that breakfast, lunch and dinner are included in the holiday price, but any drinks or snacks outside these meal times will cost you extra. ... That said, Full Board still usually includes a basic range of drinks, like tea, juice and coffee. Half board is provision of bed, breakfast, and one main meal at a hotel or guest house. A bed and breakfast (typically shortened to B&B or BnB) is a small lodging establishment that offers overnight accommodation and breakfast Single supplement: The single supplement is a travel industry premium (extra) charged to solo travelers when they take a room alone.
