Streamlining Book Requests Using Amazon for Faster Delivery
Empowering the library staff to utilize Amazon for fulfilling book requests has significantly reduced the processing time, enabling patrons to receive their books within an average of 3 business days. By leveraging Amazon's efficient shipping options and streamlining the ordering process through SIRSI, the library has successfully overcome delays in receiving requested materials. This innovative approach has transformed the way requests are handled, enhancing patron satisfaction and improving overall service efficiency.
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Quick Books Using Amazon to Fulfill Faculty and Staff Requests Danica Dixon and Luke Malone Reg Erhardt Library, SAIT Polytechnic April 12, 2018
Background Getting requests into patrons hands faster was one of my goals Patron feedback confirmed we were too slow Most requests ordered from book jobbers GOBI our main vendor Averaged 50 DAYS from selection to in hand How can we get this down?
The Idea Shared at a staff Fika Inspired by California State Library s Zip Books service Can t replicate the entire process, but let s Use Amazon Reduce processing Deliver the goods
Getting Ready to Order Took a VISA training session Set up the Amazon.ca account Obtained instructions to place, receive and process the order request through our LIS (SIRSI) Created an email template to inform patron that their book has received
Order Process Receive requests from patrons via a Liaison Librarian or library staff member by email or in-person at the Information Desk Search and Order the book in Amazon.ca In SIRSI Create order record and file paperwork
Our Order Musts in Amazon.ca In Stock Shipped and sold by Amazon.ca (no 3rdparties) 1 or 2 day shipping option
Into the Patrons Hands In SIRSI Receive book Check out the book to patron Do minimal physical processing Email patron that the book is ready for pick up or drop off The result is a patron! AVG. time from order to the patron s hands 3 Business Days
Thank you! Questions?
