Shared Services Project Progress Update Q3 2023

July 23 - 2023 Shared Service Project progress Q3

Shared Services Projects Update Loyalty Program Working on updating nupco offers and discounts, plus, managing Walaa plus Account Initiative Previous progress the beginning of the year Current update Achieved 17 offers, WalaPlus offers proposal from walaa plus is activated, 3 new offers submitted 70% Complete Complated under process Months # Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 Look for employees needs 2 Contact with companies 3 Make agreements 4 Upload in share point Marketing and Corporate Communications

Shared Services Projects Update nupcoTalks Program A lecture program to be presented and provided to nupco employees on subjects not related to work Account Initiative Previous progress facility respond Current update Depend on finalizing cure lab by end of June as per waiting for branding vendor from NMP 10% Complete The plan as below: Branding the location in Q2 3 sessions in Q3 3 sessions in Q4 Complated under process Months Jul # Project Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec 1 Look for subject 2 Find speaker 3 Check content 4 Check set up 5 Announcement 6 Follow the progress during event Marketing and Corporate Communications

Shared Services Projects Update Awards Participations Participate in selected awards to showcase achievements and raise the awareness of the company Account Initiative Previous progress registration of selected awards Current update Plan is approved from CSSO, on stage of Participate in Steve awards, on process Labor award, 20% Complete Plan as below: Award strategy and plan in Q2 Participating in awards Q2/3/4 Winning and ceremony Complated under process Months Jul # Project Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec 1 Selecting the Awards 2 Assigning Awards Owner Supporting the award owner to obtain the awards when needed throughout the year 3 4 Celebration and announcement for the award throughout the year Marketing and Corporate Communications

Shared Services Projects Update Global Health Exhibition An Exhibition conducted in Riyadh, including conference and workshops with the participation of local companies. Account Initiative Previous progress following will be accomplished: 1. Booth Location confirmation in Jul 2. Prepare Booth Visual Content (Videos, PPT) ,Media coverage in August 3. Patriciate in event in Oct Current update On stage of selecting booth location and the RFP of design and execution, shared with NMP. Waiting for vendors 10% Complete Complated under process Months Jun # Project Jan Feb Mar Apr May Jul Aug Sep Oct Nov Dec 1 Booth Location confirmation 2 Design Concept 3 RFP Booth Design and Construction 4 Vendor Selection 5 Prepare Booth Visual Content (Videos, PPT) 6 Identify nupco Ambassadors 7 Prepare On Site Needs ( Catering, Badges, Printouts, Giveaways, etc..) 8 Prepare Media Coverage (Press Release, Photography, SM, etc ) 9 Event Start Marketing and Corporate Communications

Shared Services Projects Update Departmental Awareness Ongoing internal campaign, to raise employee's awareness on nupco s Departments Account Initiative Previous progress 5 videos Achieved from the beginning of the year Current update Ongoing awareness in different channels 6 Videos Achieved 50% Complete Complated under process Months # Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 Make awareness plan 2 Find ambassador for each department 3 Find photographer 4 Content making (written) Content making (videos) 5 6 Review videos 7 publish Marketing and Corporate Communications

Shared Services Projects Update Supply Chain Exhibition 2 days Gathering of supply chain and logistics decision makers to discuss the goals to be achieved and reach them Account Initiative Previous progress following will be accomplished: 1. Booth Location confirmation in Jul 2. Prepare Booth Visual Content (Videos, PPT) ,Media coverage in Sep 3. Patriciate in event in Oct. Current update On stage of selecting booth location and the negotiation stages on location 10% Complete Complated under process Months Jul # Project Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec 1 Booth Location confirmation 2 Design Concept 3 RFP Booth Design and Construction 4 Vendor Selection 5 Prepare Booth Visual Content (Videos, PPT) 6 Identify nupco Ambassadors 7 Prepare On Site Needs ( Catering, Badges, Printouts, Giveaways, etc..) 8 Prepare Media Coverage (Press Release, Photography, SM, etc ) 9 Event Start

Shared Services Projects Update National Day Participate heavily on national day occasions by a catchy and attractive video to raise awareness of nupco Account Initiative Previous progress accomplished: RFP shared with NMP Creative ideas by July Production by Aug Publish the video by Sep Current update Meeting with vendors and the following will be waiting for proposals from NMP 15% Complete Complated under process Months Jul # Project Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec 1 Requesting RFQ 2 Selecting agency 3 Evaluating ideas 4 Picking location 5 Choose the cast 6 Shooting 1st draft modifications 7 8 publish Marketing and Corporate Communications

Shared Services Projects Update External Newsletter General information about nupco, informative articles about international trends in the medical supply chain field. Initiative Previous progress (Already achieved 1 from the beginning of the year) Current update Execute 1 newsletters every Q. Q2 published 50% Complete Complated under process Months # Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 Sharing Outline to Vendor 2 Receiving Resources List for Content 3 Sharing nupco content 1st Content draft 4 1st full newsletter draft 5 6 Final Newsletter Version 7 Newsletter Publication Marketing and Corporate Communications

Shared Services Projects Update Nupco Website Redesign website pages , create new content and redesign Events and Activity such as documents, images, forms, and videos libraries. And keep enhancing its pages. Initiative Previous progress accomplished: 1. Technical scope by June 2. Awarding the company by July 3. Launching new website Current update Now: In RFP Stage and the following will be RFP stage 15% Complete Complated under process Months Jul # Project Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec 1 Building Website RFP with IT and digital Dep. 2 RFP Tendring 3 Proposals Evaluation 4 technical modification 5 Search Engine Optimization 6 Content modification Marketing and Corporate Communications

Shared Services Projects Update Motions Videos Produce and execute 4 emotional videos per year to raise the awareness of the brand among public . Initiative Previous progress Achieved 1 from the beginning of the year Current update Publish one motion video every Q 2 motion videos are published 50% Complete Complated under process Months Jul # Project Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec 1 Selecting Videos Theme and Idea 2 Script 3 Story Board 4 Voice Over 5 Video Sketch 6 Final Video Marketing and Corporate Communications

Shared Services Projects Update Social Media Management Social media management is the process of managing nupco s online presence on social media platforms that also includes engaging and interaction with public Initiative Previous progress 2. New social media agency by June 3. Ongoing Ads campaigns every month. Current update 1. New social media strategy in Jan Social media Agency is selected and now we are on launching the theme and posting strategy 50% Complete Complated under process Months # Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 Social Media Strategy 2 Content creation/revise 3 Campaigns Management 4 Ongoing meeting 5 Social Media Response 5 Social Media RFP ( for new vendor ) 6 Technical Evaluation Marketing and Corporate Communications

Shared Services Projects Update International Magazine Patriciate on international magazines to raise the awareness among certain segments Initiative Previous progress Oxford magazine, proposal received Current update To participate in 2 international magazine Oxford interview with CEO, Private sector analysis 25% Complete Complated under process Months # Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec International magazine 1 Marketing and Corporate Communications

Shared Services Projects Update Stakeholder s Workshop Collaborating with KAM, Suppliers relation team to strength the relation with clients and suppliers by conducting and organizing workshops Initiative Previous progress Current update Ongoing with managing all requested workshops On going 50% Complete Complated under process Months # Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 Venue 2 Invitiations 3 Agenda 4 Content review and design 5 Setup 6 Workshop start Marketing and Corporate Communications

Shared Services Projects Update Promotional Items Ongoing giveaways and promotional items based on needs Initiative Previous progress ongoing Providing the Items when needed during the year (trophies, VIP Ramadan gifts, trucks, event gift) Current update Selecting Gift Item Theme for each event On going 75% Complete Complated under process Months # Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 Selecting Gift Item Theme 2 Communicating with vendor and receiving samples 3 Selecting the Items 4 Providing the Items when needed during the year Marketing and Corporate Communications

Shared Services Projects Update CSR activities To Executed 4 CSR Activities Kpi Previous progress Ensan activity Q1 Current update 1Achieved 1 from the beginning of the year drug addiction activity, blood donation are done 75% Complete Plan as below: 1. Drug Addiction activity/ Blood Dooner in Q2 2. Mental health day/ Diabetes day / Childhood day/ Pharmacy day in Q4 Complated under process Kpi Plan Q1 1 Q2 1 Q3 1 Q4 1 To Executed 4 CSR Activities Marketing and Corporate Communications

Shared Services Projects Update Major exhibitions To participate in 3 major events Kpi Previous progress Current update Arab health exhibition in Jan (Done) Arab health exhibition in Jan (Done) 33% Complete Plan as below: 1. Global health exhibition in oct. 2. Medica exhibition in Nov Plan as below: 1. Global health exhibition in oct. 2. Medica exhibition in Nov Complated under process Kpi Plan Q1 1 Q2 0 Q3 0 Q4 2 To participate in 3 major events Marketing and Corporate Communications

Shared Services Projects Update Publish 9 media coverages in different media channels Media presence (Success stories, coverages, awareness) Ongoing Kpi Previous progress Current update Achieved 4 from the beginning of the year. Achieved 6 out of 9 66% Complete Plan as below: 1. Participate in international magazine in Q3 and Q4 2. Execute media roundtable in Q3. Complated under process Kpi Plan Q1 2 Q2 2 Q3 2 Q4 3 Publish 9 media coverages Marketing and Corporate Communications

Shared Services Projects Update Internal newsletters To Execute 12 internal newsletter Kpi Previous progress Current update Achieved 5 from the beginning of the yea Published 6 out of 12 50% Complete Plan as below: Execute 3 newsletters Every Q Complated under process Kpi Plan Q1 3 Q2 3 Q3 3 Q4 3 To Execute 12 internal newsletter Marketing and Corporate Communications

Shared Services Projects Update Answering calls on the first minutes - SMO Monthly report answering calls on the first minutes Kpi Previous progress year. Current update Achieved (99%) average from the beginning of the year. Achieved (99%) average from the beginning of the 50% Complete Complated under process Kpi Plan Q1 Q2 Q3 Q4 Ongoing Ongoing Ongoing Ongoing answering calls on the first minutes Marketing and Corporate Communications

Shared Services Projects Update Sponsored Events To Sponsor 3 events Kpi Previous progress Current update Diabetes conference sponsorship in Mar (Done) Sport club sponsorship in (Done) Health care entities sponsorship ongoing Diabetes conference sponsorship in Mar (Done) 66% Complete Plan as below: 1. Sport club sponsorship in July 2. Health care entities sponsorship ongoing Complated under process Kpi Plan Q1 1 Q2 0 Q3 1 Q4 1 To Sponsor 3 events Marketing and Corporate Communications

Shared Services Projects Update Contact center satisfaction rate. - SMO Monthly contact center satisfaction rate (90%) YTD: average 92% Kpi Previous progress year. Current update Achieved (92%) average from the beginning of the year. Achieved (92%) average from the beginning of the 50% Complete Complated under process Kpi Plan Q1 Q2 Q3 Q4 Ongoing Ongoing ongoing Ongoing Monthly contact center satisfaction rate Marketing and Corporate Communications

Shared Services Projects Update Nupco Social Media platform follower. Increase Nupco Social Media platform followers by 20% Kpi Previous progress the year. Current update Ongoing Flowers increased by 12% from the beginning of 50% Complete Ongoing Ads campaigns every month to reach the 20% by end of the year Complated under process Kpi Plan Q1 Q2 Q3 Q4 Ongoing Ongoing ongoing Ongoing Increase Nupco Social Media platform followers by 20% Marketing and Corporate Communications

Shared Services Projects Update Medica. To participate in the event in Germany Milstone Previous progress Current update booth location is decided 1.Booth Location confirmation in June 10% Complete 2.Prepare Booth Visual Content (Videos, PPT) ,Media coverage in Oct 3. Patriciate in event in Nov Complated under process Kpi Plan Q1 0 Q2 0 Q3 0 Q4 1 To participate in the Medica event in Germany Marketing and Corporate Communications

Shared Services Projects Update nupco Website. Redesign website pages , create new content and redesign Events and Activity such as documents, images, forms, and videos libraries. And keep enhancing its pages Milstone Previous progress accomplished: 1. Technical scope by June 2. Awarding the company by July 3. Launching new website Current update RFP stage Now: In RFP Stage and the following will be 15% Complete Complated under process Kpi Plan Q1 0 Q2 0 Q3 0 Q4 1 nupco Website Marketing and Corporate Communications

Shared Services Projects Update NMP Customer Satisfaction Survey To Increase customer satisfaction Initiative Previous progress 2023 Once we receive the Survey NMP analyze the data strong and weakness within 10 days Create improvement plan within 2 weeks Current update Customer Satisfaction Survey Lunching in 13 June It will be lunched this week 90% Complete Complated under process Months # Project Timeline Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 Customer Satisfaction Survey 2 NMP improvement plan 3 Follow up internal customers suggestions 4 Reduce the procurement cycle time 5 Reduce Supplier lead time Non-Medical procurement

Shared Services Projects Update Suppliers Development Program Enhancing the supplier's performance, to reduce risks Initiative Previous progress 1. Tender published in Market on 7 March 2023 2. Tender has been awarded on 21 May 2023 3. Assess current supplier management strategy 4. Define SDP governance 5. Amend current SDP strategy Current update KPMG Awarded Signed by CEO & PR stage 90% Complete Complated under process Months Jul # Project Timeline Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec 1 Update supplier master-data 2 Update all supplier information 3 Identify critical suppliers 4 Monitor and analyze suppliers risk and compliance. 5 Issuing invitations to pre-qualify suppliers 6 Registration of suppliers who have passed the qualification 3 Quarterly supplier assessment Non-Medical procurement

Shared Services Projects Update NMP Framework Agreements and Blanket Agreements Offering constantly required services and materials as competitions, open framework agreements to fix prices,diversify sources, speed up provision, and improve quality Initiative Previous progress according to the business needs 2. Set up meetings with end-users to understand their requirements 3. Sourcing and launching as open tenders 4. Sign farmwork agreement Current update 1. Ensure the sourcing of materials and services On going 40% Complete Complated under process Months Jul # Project Timeline Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec 1 Launching tenders for services and materials to sign framework agreements 2 Awarding 3 Issuing agreements in the system 4 Contract management and utilization of services 5 Evaluation and improvement Non-Medical procurement

Shared Services Projects Update NMP Digitization of approvals and signing Digitization of approvals and signing of records and documents. (awarding memo, technical evaluation) Initiative Previous progress requirements for external contract in Q2 2023 Take the license to implement the service in Q2 2023 Use Adobe service for internal dept to digitalize the Awarding memo & technical evaluation signature in Q2 2023 Current update We communicate with legal to finalize the contract with STC sign Coordinate with contract dept to give us needed 70% Complete Complated under process Months # Project Timeline Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 NMP Digitization of approvals Non-Medical procurement

Shared Services Projects Update NMP Awareness Campaign Raise awareness of NMP process to all internal customers Initiative Previous progress awareness of NMP process in Q1 Current update On going - we set a Chiefs meeting to clarify the SLA Set a workshop with all end-users to raise 90% Complete Complated under process Months Jul # Project Timeline Jan Feb Mar Apr May Jun Aug Sep Oct Nov Dec 1 The first Workshop with all departments to raise awareness 2 The second workshop with all Departments to raise awareness 3 Review current NMP Forms 4 Meeting with the departments Non-Medical procurement

Shared Services Projects Update Medical Procurement savings - 13% Non- Medical Procurement savings - SMO Kpi Previous progress for the rest of the Qs: Q2 3% Q3 3% Q4 4% Current update On going Achieved 13% in Q1 and the plan will be as below 75% Complete Check spend analysis of previous year Have visibility on the budget Consolidate purchases Challenge specifications and cost Create framework agreement on some purchase Complated under process Kpi Plan Q1 22% Q2 Q3 3% Q4 4% 11.5% 13% Non- Medical Procurement savings Non-Medical procurement

Shared Services Projects Update RFQ cycle time -- 20# days of RFQ cycle time Kpi Previous progress for the rest of the Qs: Q2 20# Q3 20# Q4 20# Current update On going Achieved 18# in Q1 and the plan will be as below On Going Kpi Plan Q1 18# Q2 20# Q3 20# Q4 20# 20# days of RFQ cycle time Non-Medical procurement

Shared Services Projects Update RFP cycle- 45 days of RFP cycle time Supply Kpi Previous progress for the rest of the Qs: Q2 45# Q3 45# Q4 45# Current update On going Achieved 48# in Q1 and the plan will be as below On going Kpi Plan Q1 48# Q2 45# Q3 45# Q4 45# 45 days of RFP cycle time Supply Non-Medical procurement

Shared Services Projects Update New qualified suppliers Registere 200 new qualified suppliers Kpi Previous progress the Qs: Q2 54# Q3 55# Q4 55# Current update On going 36# in Q1 and the plan will be as below for the rest of 45% Complete 1.Identify gaps in current suppliers lists 2.Visiting specialized exhibition/ trade show 3.Specify qualification requirement 4.Use supplier's databases/ directory 5.Launch supplier registration portal in Q4 Complated under process Kpi Plan Q1 36# Q2 49# Q3 50# Q4 65# To Register 200 new qualified suppliers Non-Medical procurement

Shared Services Projects Update Contracts signing Contracts signed within 10 days after receiving the final copy form all stockholder (leg business and NMP) Kpi Previous progress the Qs: Q2 10# Q3 10# Q4 10# Current update On going 36# in Q1 and the plan will be as below for the rest of On Going 1.Identify gaps in current suppliers lists 2.Visiting specialized exhibition/ trade show 3.Specify qualification requirement 4.Use supplier's databases/ directory 5.Launch supplier registration portal in Q4 Kpi Plan Q1 10# Q2 6# Q3 10# Q4 10# Contracts signed within 10 days Non-Medical procurement

Shared Services Projects Update NUPCO Structure Project Update NUPCO Structure to be compatible with nupco s New strategy. Initiative Previous progress Current update waiting for the strategy refresh waiting for the strategy refresh 70% Complete Complated under process Week JUN W3 # -Project Timeline MAY W1 MAY W2 MAY W3 MAY W4 JUN W1 JUN W2 JUN W4 JUL W1 JUL W2 JUL W3 JUL W4 1 Project Kick-Off & Business Understanding 2 Organization structure review and diagnostic study List of suggestions and action plans regarding the organization structure 3 4 Development of key design principles Strawman models for the functional and the positional structures (up to two each) 5 Final positional structures and functional descriptor updates for all NUPCO functions 6 Organization Development

Shared Services Projects Update Total Rewards Project Study and Update Compensation and Benefits Framework . Initiative Previous progress Current update Dependency on Structure project Dependency on Structure project 5% Complete Complated under process Week W3 Sep # Project Timeline W1 AUG W2 AUG W3 AUG W4 AUG W1 Sep W2 Sep W4 Sep W1 OCT W2 OCT W3 OCT W4 OCT 1 Project Kick-Off & Business Understanding 2 Compensation and Benefits Benchmarking 3 Salary scale 4 Annual Bonus Plan Design 5 Short term incentive design 6 Long-Term Incentive plan review Organization Development

Organization Development FTE Project Update/ Calculate full time Employee (FTE) for the year 2024. Initiative Previous progress Logistics and Wasfaty Current update Initial study is under revision (Finance, ICT, We received finance FTE and Data analytics department FTE 90% Complete Complated under process Months W3 MAY # Project Tineline W1 APR W2 APR W3 APR W4 APR W1 MAY W2 MAY W4 MAY W1 JUN W2 JUN W3 JUN W4 JUN 1 Draft all FTE calculations to be shared with depts 2 Share all FTE with depts to be updated 3 Review all updated FTEs 4 Meet with Dept. Heads to verify input data and amend if needed 5 Review Updated FTEs 6 Send final data for approval Shared Services Projects Update

Shared Services Projects Update Identify 2024 Manpower Plan Identify the needed Manpower for the year 2024. Initiative Previous progress Current update Along with finance budget excursive Along with finance budget excursive 50% Complete Complated under process Months W3 SEP Project W1 AUG W2 AUG W3 AUG W4 AUG W1 SEP W2 SEP W4 SEP W1 OCT W2 OCT W3 OCT W4 OCT 1 Gather all needed data (HC, Onboarding, Vacant) 2 Share request s sheet with all departments 3 Review and analyze all received requests 4 Meet with Dep Manager/ Head to review and amend requests if needed 5 Meet with VPs/ Chiefs to review and amend requests if needed Analyze updated requests and send recommendations 6 Obtain approval 7 Organization Development

Shared Services Projects Update Engagement Activities Implement 2 Engagement activities to increase Employee Engagement. Initiative Previous progress Current update Plan based on engagement survey with (GPTW) 1 - Coordinating semi-annual meeting with the CEO with all employees on June 8. 2- Improving the experience of NUPCO's employees participating in the Hajj season. 3- We care program. 4- Add Umrah leave to the benefits. 100% Complete Complated under process Months W3 Jun # Project W1 May W2 May W3 May W4 May W1 Jun W2 Jun W4 Jun W1 Jul W2 Jul W3 Jul W4 Jul 1 Review lowest score questions from the engagement Survey 2 Generate Potential causes and Solutions 3 Suggest a number of Initiatives and obtain approval 4 Implement the approved Initiatives Organization Development

Shared Services Projects Update Review and Update Competencies Framework Gathering all the current competencies and conduct a comprehensive review to develop an updated competency framework with dictionary. Initiative Previous progress refresh and org. structure update Current update Not yet started scheduled in Q4 after the strategy drafted 2 sectors ( operation and shared services. And working to finalize other sectors. 20% Complete Complated under process Months # Project Mar Apr May Jun Jul Aug 1 Reading the JD s to produce a draft od the related competencies 2 Meeting with each head of department to discuss the proposed competency profile 3 Consolidate the agreed competencies and prepare their definitions 4 Reflect all changes and required amendments to the final competency framework 5 Integrate all changes to related practices (TNA form, Career Path Framework etc.) Organization Development

Shared Services Projects Update Improve Performance Management System Revise and enhance performance appraisal system based on needs Initiative Previous progress and will be discussed on executive meeting to get their by in Current update Improvement is under implementation We have workshop in 20 July. And Working on workshops to target more employees And managers 90% Complete Complated under process Project timeline is missing Organization Development

Shared Services Projects Update Performance Management (Success Factor) Manage employees' goals and their performance evaluation process. Initiative Previous progress finalized and will be discussed with executives for support Current update An update to performance appraisal framework is Under Tendring process with HR operation 0% Complete Complated under process Project timeline is missing Organization Development

Shared Services Projects Update Employee Changes Status Form Automate the employee's status changes requests Initiative Previous progress Current update No update Form is fully automated and under testing and data finalization 90% Complete # Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 Scope Finalize Gathering Business Requirements 2 Data Migration Templates (If needed) 3 System Configuration (QAS) 4 User Acceptance Testing (QAS) 5 System Configuration (PRD) 6 User Acceptance Testing (PRD) 7 User Training 8 Cutover Plan 9 Live Production 10 Organization Development

Shared Services Projects Update Sustain a healthy turnover rate to achieve 10%a healthy turnover rate Kpi Previous progress below for the rest of the Qs Q2 4% Q3 8% Q4 10% Current update Current turn over rate is 3.95 Achieved 1.63% in Q1 and the plan will be as 30% Complete Complated under process Kpi Plan Q1 Q2 4% Q3 8% Q4 10% 1.63% to achieve 10%a healthy turnover rate Organization Development

Shared Services Projects Update Train NUPCO Employees to Train 65% of NUPCO Employees Kpi Previous progress for the rest of the Qs: Q2 10% Q3 40% Q4 65% Current update Actual trained is 8% planned is 38% Total 46% Achieved 1% in Q1 and the plan will be as below 8% Complete Upcoming 8 in house training targeting 100 untrained employees Plan as below: 1. Communicate the approved Training Plan 2. Encourage Employees to apply for a training request 3. Facilitate the training vendor sourcing for employees to speed up the application process 4. Keep following up with each LM to ensure and encourage a 65% out of the subordinates to apply Complated under process Kpi Plan Q1 1% Q2 8% Q3 40% Q4 65% to Train 65% of NUPCO Employees Organization Development

Shared Services Projects Update Succession Planning Project identifying the next generation of leaders who can ensure business continuity in NUPCO when key leaders move on to new opportunities or retire. Milstone Previous progress scheduling meeting with executives to build a business overview with mercer and will share all related documents in preparation to build the assessments. Current update Assessment design has been finalized. Kick-off with NRC on 03/06/2023. Currently we are 40% Complete Online assessments have been launched (23 Jul 2023). (CBI Technical Assessment Role Play & Case Study) Assessments scheduled to be started in 30- Jul. Complated under process Kpi Plan Q1 0% Q2 10% Q3 80% Q4 100% identifying the next generation of leaders Organization Development

Shared Services Projects Update Mid-Year Reviews Completed identifying the next generation of leaders who can ensure business continuity in NUPCO when key leaders move on to new opportunities or retire. Milstone Previous progress No update Current update Under Process- progress rate is 95%. 87% Complete Complated under process Milstone Plan Q1 0% Q2 40% Q3 Q4 100% 100% Mid-Year Reviews Organization Development

Shared Services Projects Update Improvement to Career path Review and Update Career Paths Milstone Previous progress No Update Current update Under process (working on updating competency framework) 20% Complete Complated under process Milstone Plan Q1 0% Q2 20% Q3 50% Q4 100% Review and Update Career Paths Organization Development

Shared Services Projects Update Code Of Conduct Automate the process of nupco policy & procedure acknowledgement Account Initiative Previous progress Current update Under process Under process 80% Complete Complated under process Months # Project Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec 1 Scope Finalize Gathering Business Requirements 2 Data Migration Templates (If needed) 3 System Configuration (QAS) 4 User Acceptance Testing (QAS) 5 System Configuration (PRD) 6 User Acceptance Testing (PRD) 7 User Training 8 Cutover Plan 9 Live Production 10 Human Resources