Quality Focus at Maruti Suzuki India Limited

Maruti Suzuki India Limited, established in 1982, is a leading automobile manufacturer known for its commitment to quality and customer satisfaction. With a strong equity structure and impressive market share, the company emphasizes creating products right the first time with no surprises during production. They prioritize managing changes, environment, people, and systems to ensure quality output, despite challenges like process inconsistency and ergonomic issues. Through automation and a focus on improving operations, Maruti Suzuki continually enhances safety, productivity, and efficiency in its manufacturing processes.

• Maruti Suzuki
• Quality
• Automation
• Manufacturing
• Automobile

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1. http://marutistoragenew.blob.core.windows.net/msilintiwebimages/images_main_logo.pnghttp://marutistoragenew.blob.core.windows.net/msilintiwebimages/images_main_logo.png Automation for Quality Growth of Organization

2. About Maruti Suzuki Year of inception: Setup in 1982 Equity Structure: 56.2% Suzuki, 43.8% with Public Market Share: 43%(approx.) Plants: 6 Plants in Gurgaon & Manesar Models: 14 Models with over 160+ variants Net Production/Sales : 1.15 million units p.a./ 426,448 Million Rs. Net Profit: 27,831 Million Rs. Manpower: 14000+ Employees Joint ventures: Customer Satisfaction: 20 Joint ventures for components No.1 in JD Power Customer Satisfaction for 13 years in a row Maruti Suzuki India Limited

3. What is Quality to Us? ? ? Creating Product First Time OK No Surprises during Production Maruti Suzuki India Limited

4. What Constitutes a Quality Product ? ? ? Managing Changes Environment People Systems Quality Product Maruti Suzuki India Limited

5. Factors Affecting Quality Output Process Inconsistency Ergonomic Issues https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcR5X4ZJJGVVywDIigk98OQeN9vjKaXqeHXwPCGjsJNolmxg-0ZJrYhcNVM Line Absenteeism https://encrypted-tbn0.gstatic.com/images?q=tbn:ANd9GcR6X-05UO19aet-4g4_7yNmK6EMpO1EvUV94a7yJdmm54z7gN_jF6FX10A Handling and Transportation Concerns https://encrypted-tbn2.gstatic.com/images?q=tbn:ANd9GcQ90vjwkgBnxCa5M_xbi80egMqwrge_XKonqV8y8ZpBC84N9FMmcZTkCg Frequent Changes Maruti Suzuki India Limited

6. Elements of Manufacturing http://t3.gstatic.com/images?q=tbn:ANd9GcT_uiqPIkawpjQUYystmyY8Oc1xZBRhw9ub1tSbClBZkmYebL6N http://t1.gstatic.com/images?q=tbn:ANd9GcQMVV0Ma_rsJGVxQwXG8H46-zPMuL7C70KmQZZCJ6DMgn5blPsD PRODUCTIVITY 6 Maruti Suzuki India Limited

7. Automations Focus Areas Improving Operations http://www.robotshop.com/content/images/clawbot-mobile-robot-w-gripper-kit-1-large.jpg Imbibing Technology http://www.subseauk.com/editorialimages/safety.jpg Enhancing Safety & Ergonomics http://t0.gstatic.com/images?q=tbn:ANd9GcQNunW_PQfED0WPu_FTH5dyoivS82VYllgW0x04DsdoCOC3VmcRKA Empowering Operator Maruti Suzuki India Limited

8. Improving Operations Handling Material Transfer Shuttles Auto Cylinder Block Loading System Multi-Level Car Parking Handling Defects reduced by more than 70% after installation Maruti Suzuki India Limited

9. Improving Operations Process Consistency Improving Process Consistency of Stone Guard Coating Operation to Ensure uniform thickness across the surface. Maruti Suzuki India Limited

10. Enhancing Ergonomics Lifting Components Seat Transfer System To Aid Operator in Transferring Seat from Trolley to Vehicle Auto Spare Tyre Loading To reduce Operator Effort for Transferring Tyre Maruti Suzuki India Limited

11. Enhancing Ergonomics Reduction in Walking Synchronized Trolley with Assembly Conveyor - The manual walking distance eliminated by 10 steps per cycle (~7 meter) Synchro trolley Elimination of at least 3.7 km walking per shift Maruti Suzuki India Limited

12. Imbibing Technology Mistake Proofing Pica Pica (Blink Blink) for right component picking Ensuring Specification Control across 150+ variants Auto-Torque regulator to prevent over tightening Maruti Suzuki India Limited

13. Imbibing Technology Mistake Proofing Transmitter Receiver with intelligent counters Fool-proofing of 100% critical to quality bolts done Maruti Suzuki India Limited

14. Empowering Operators - ANDON System Any stoppage on line effects disturbs the natural rhythm of operator Call from station Call prompted & display on ANDON board Call registered in the shop ANDON analysis call / pause Analysis of ANDON has improved line running to 97% of time per day 14 Maruti Suzuki India Limited

15. Automations - Highlights http://www.corporatecomplianceinsights.com/wp-content/uploads/2013/06/Facebook-thumbs-up.jpg 100% Spot Automation in Weld Shops http://www.corporatecomplianceinsights.com/wp-content/uploads/2013/06/Facebook-thumbs-up.jpg 100% auto transfer of heavy components http://www.corporatecomplianceinsights.com/wp-content/uploads/2013/06/Facebook-thumbs-up.jpg Vehicle Direct Pass Improved to 93% in FY 13-14 http://www.corporatecomplianceinsights.com/wp-content/uploads/2013/06/Facebook-thumbs-up.jpg Process Rejection Reduced to Below 5% in FY 13-14 http://www.corporatecomplianceinsights.com/wp-content/uploads/2013/06/Facebook-thumbs-up.jpg Handling Defects reduced by 50% in 2 years http://www.corporatecomplianceinsights.com/wp-content/uploads/2013/06/Facebook-thumbs-up.jpg Total Cumulative Cost Savings of 115 MRs in FY 13-14 Maruti Suzuki India Limited

16. Perform Connect Share Ownership People Learn Commit Quality Excellence is a journey, not a destination . . . Maruti Suzuki India Limited