Overview of e-Mitra: Government Services at Your Doorstep
E-Mitra is an ambitious e-governance initiative of the Government of Rajasthan, providing various government and private services under one roof through a network of CSC and e-Mitra kiosks. Services range from bill payments to banking, ticket booking, and certificate applications. The project, operational since 2005, aims for convenience and transparency for citizens in urban and rural areas. Upcoming services include digital certificates, online submissions, and more. Kiosks serve as service delivery points, processing payments and documents for consumers.
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Presentation Transcript
EMITRA Emitra is an ambitious E-governance initiative of Government of Rajasthan which is being implemented in all 33 Districts of the state using Public- Private Partnership (PPP) model for convenience and transparency to citizens in availing various services of the Government and Private Sectors under a single roof at their door steps using an e- platform. The services are delivered via counters known as CSC (Common Service Centers) kiosks in Rural Areas and e-Mitra kiosks in urban areas and also online. Hence, these counters provide services related to various departments in an integrated and easily accessible manner to people residing in rural as well as urban areas. The project has been operational since 2005. Initially it was functioning through a Client Server based Application Software developed by Department of IT&C. In 2010, the old Client Server Application was migrated to Web-based on-line e-Mitra application across all the 33 districts.
KEY ELEMENTS of EMITRA CUSTOMER GRAMDOOT /KIOSK HOLDER KIOSK WEB CONNECTIVITY /NETWORK
SERVICES OFFERED G2C Services B2C Services Deposition of telephone, Mobile, utility bills Selling of Insurance of different companies Booking of Railway ticket, Rajasthan Roadways tickets. Kiosk Banking for various PSU and Private Banks PAN Card application and fee deposition Astro Services Application for Domicile, caste, solvency, minority and character certificate and delivery of digital signed certificate. Selling of Mobile and telephone , DTH and IPTV Connections. Enrollment and printing of E Aadhaar Recharge of Mobile, DTH, IPTV Application and fee deposition for all recruitments of PSU and State Government . G2C Services Application and fee deposition for all Government Universities and Colleges entrance exam. Filling online application for various department services like Employment registration and renewal OPD Registration for SMS Hospital Jaipur Sale of online ticket for Jaipur Zoo
UPCOMING SERVICES G2C Services G2C Services Data feeding for digitization for issuance digitally signed Birth and death certificate from kiosks New connection online file submission for PHED, Electricity at kiosk. Deposition of different government dues/fee/taxes on emitra Online application for Renewal of different NOC and Licenses comes under collectorate and Police through emitra RTI fee and application online submission through kiosk Central Government departments services shall deliver through kiosks.
KIOSK KIOSK is the counter through which the services are delivered to the customer. It can be present in any location and should be able to entertain the consumer in large numbers. The respective authorities process the payment and the documents, and send them back to the Kiosk. The amount and the documents are transferred to the respective authorities The consumer receives the digitally signed certificate or the document required. Pays the required amount in cash and gets the receipt of payment Customer arrives at the Kiosk with the necessary documents Fills the form and details and attaches relevant documents
AKSH in EMITRA AKSH has been working in the field of E-governance in Rajasthan since 2002, the first private player or Local Service Provider (LSP) to come with up such solutions. AKSH has 4800 functioning Kiosks called Emitra in the entire state of Rajasthan, which includes urban, Semi Urban and Rural areas. AKSH currently offering 167 G2C (Government to citizen) and 25 B2C (Business to Citizen) services. AKSH having Largest number of operational kiosk vs kiosks allotted to concerned service provider and AKSH having top position for transactions also. Due to transparency in the process at Aksh, it is the highest rated service provider by Department of IT&C and Gramdoots. Only LSP currently conducting training programmes and carrying out capacity building initiatives.
FUTURE PROJECTS Integrate the online portal with payment gateways, and provide authenticated access to the Kiosk holders for accessing this portal. Integrate banking services in the Kiosks, which can help the customers in opening accounts with their fingerprints as identification, using the fingerprint scanner provided to the Kiosk holders, and then being able to receive as well as send their money. Add the distribution services to the existing collection services, which will lead to tremendous increase in the service basket possibilities as the customer can make payments, as well as receive them. Setup online computer education centers, with tie ups with leading computer education providers, promoting education and literacy in the rural areas.
SWOT ANALYSIS STRENGTHS WEAKNESSES OPPORTUNITIES THREATS Gramdoot retainablility Revenue model sustainability Expansion to all other districts Expansion to other states Advertisement and promotion of private companies Government activities Branding and corporate image building Internet Competition from other companies Sustainability First LSP in the field Prime position amongst all rivals Own network can be used for dominance Experienced and efficient manpower available Minimal capital need and good return Scope for expansion Focus on Emitra
