Infrastructure Management Implementation Phases

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Implementation phases Operations Management Infrastructure Management Install Install integrations and configure Install data providers and configure Populate system with data Validate data and tune Plan and design Presentation Server and configure App Visibility Synthetic

Implementation phases Infrastructure Management Performance data and event management Deploy test systems and populate test data Validate data, test performance, and tune Install Install data sources and configure Install IM system and configure Plan and design integrations and configure Event and service impact management

Planning process Infrastructure Management 1. Create planning worksheet 1. Create planning worksheet 6. Identify PATROL monitors 2. Size the deployment 3. Choose a database 4. Design the deployment 5. Select integrations 7. Identify other data sources 9. Review network considerations 10. Review security considerations 8. Acquire hardware 11. Plan for performance

Installation process Infrastructure Management 1. Install Presentation Server 1. Install Presentation Server 2. Download the installation distribution 3. Install Infrastructure Management Servers 4. License the servers 5. Select integrations 7. (Optional) Install Infrastructure Management Central Server 8. Install the Infrastructure Management administrator console 10. Configure the Infrastructure Management system components 6. Install Integration Service nodes 9. Install BMC product integrations 13. Connect additional Integration Service nodes 14. Configure Integration Service clusters 11. Configure performance and tuning 12. Configure the Integration Service

Monitoring configuration 2. Create staging policies in CMA Infrastructure Management 1. Establish a naming convention 3. Create PATROL silent installation packages for test agents 4. Deploy the PATROL packages to test managed machines and run the installer 1. Establish a naming convention 2. Create staging policies in CMA 5. Validate the installation was successful 6. Validate that the test PATROL Agents are in the CMA 7. Configure global server thresholds in CMA 8. Create monitoring policies 9. (Optional) Create time frames for blackout policies 10. (Optional) Create blackout policies 11. Enable the policies 12. Test and validate data collection

Monitoring configuration Infrastructure Management 14. Deploy the PATROL packages to a subset of production machines 15. Run the PATROL package silent installer on the production machines 16. Validate the installation was successful in production 13. Move validated policies from test to production 18. Enable policies in production 19. Validate data collection in production 20. Deploy remaining agents 17. Validate that the production PATROL Agents are in the CMA 19. Validate data collection in production 18. Enable policies in production 20. Deploy remaining agents 21. Monitor and tune performance 21. Monitor and tune performance

BMC TrueSight Operations Management Monitor infrastructure health Monitor Monitor synthetic transactions Monitor infrastructure in an application context application health Monitor application performance and availability, perform diagnostics, and trace application transactions Predict application performance and health by generating and monitoring synthetic transactions Create models to represent your critical applications so you can monitor the related infrastructure and manage associated events Manage your infrastructure health through event and device management BMC TrueSight App Visibility Manager (automatic models) Synthetic Transaction Monitoring (automatic or manual models) BMC TrueSight Infrastructure Management (manual models) Borland Silk Performer Synthetic Transaction Monitoring for BMC Software BMC TrueSight App Visibility Manager BMC TrueSight Infrastructure Management

BMC TrueSight Operations Management Monitor infrastructure in an application context Monitor infrastructure health Monitor application health Monitor synthetic transactions Borland Silk Performer Synthetic Transaction Monitoring for BMC Software (automatic or manual models) BMC TrueSight Infrastructure Management (manual models) BMC TrueSight App Visibility Manager (automatic models)

BMC TrueSight Operations Management Presentation Server BMC TrueSight Operations Management Console BMC TrueSight Infrastructure Management BMC Synthetic Transaction Execution Adapter Agent BMC TrueSight App Visibility Manager

BMC TrueSight Operations Management BMC Atrium Single SignOn BMC TrueSight Operations Management Console Presentation Server BMC Atrium SSO Admin console BMC Synthetic Transaction Execution Adapter Agent BMC TrueSight Infrastructure Management BMC TrueSight App Visibility Manager Administration console Operator console SLO console

Dashboards Application models Infrastructure monitoring Application monitoring Synthetic monitoring Monitor performance and availability Analyze problems and trace transactions Predict performance and availability Monitor end user experience Monitor events Monitor devices Monitor groups Monitor SLA violations Predict errors Predict SLA violations

Roles Executive IT Operations Technology Specialist Application Specialist Solutions Administrator

Operations Management Console Dashboards Administration Configuration Monitoring

Central Monitoring Administration Policies Servers Repository General Global Thresholds

Documentation New users Getting started IT Operations User Using Application or Technology Specialist Installing (agents) Using Administering Integrating Developing Solution Administrator Planning Installing Upgrading Integrating Administering Troubleshooting

Observe the impacting node from the Application model Observe impacted users and application tiers View Diagnose performance and availability issues Perform Probable Cause Analysis Assign the event to a specialist Investigate logs associated events and devices Monitor applications IT Operations Application Specialist Application Specialist Application IT Operations IT Operations IT Operations IT Operations IT Operations

Manual model Automatic model Deploy PATROL agents / monitors and set up monitoring policies Deploy App Visibility agents and configure (optional) Deploy synthetic agents and configure (optional) Deploy synthetic agents and configure Configure application discovery Set up devices Set up groups Define SLAs Create application models

Application model data sources Infrastructure Management data (Manual) App Visibility data (Automatic) Borland SilkPerformer (automatic or manual) Events Real User transactions Synthetic transactions Devices (related events) Backend transactions Groups (related devices and events) App Server events (SLAs)

BMC TrueSight Infrastructure Management Central Monitoring Administration BMC TrueSight Infrastructure Management BMC Atrium Single Sign-on (SSO) BMC TrueSight Infrastructure Management BMC TrueSight Operations Management Console BMC App Visibility (formerly BMC Application Diagnostics) Administration Console BMC Application Diagnostics BMC Synthetic Transaction Execution Adapter Application Management Console BMC Synthetic Transaction Execution Adapter

Solution administrator getting started Common monitoring functions Infrastructure monitoring configuration Application monitoring configuration Security administration System configuration monitoring configuration Atrium SSO user account and tenant (realm) management Monitoring and infrastructure installation package repository Data provider connection Dashboards App Visibility agents and policies Authorization profiles for role- based access control Monitoring, staging, and data collection blackout policies Integration configuration Groups Application discovery Role and group definition Application models Global thresholds Application definitions and SLAs PATROL Agent ACLs

Presentation Server Application layer Platform layer Operations Management console Web services Data store layer Messaging Logging Caching Persistence RBAC APIs HA manager

Visualization and Processing Separate the visualization and processing layers in the architecture TrueSight Presentation TrueSight Infrastructure Management TrueSight Application Management Future TrueSight Components New visualization technology at the presentation layer Underlying components (Infrastructure, Application, Administration) can versioned separately Provides the supporting architecture to scale-out additional underlying components Underlying processing will not impact the end-user experience Allows additional functionality to be added incrementally (new underlying components)

Single-Sign-On Move easily between different BMC capabilities based on end-user requirements Atrium Single-Sign-On TrueSight Operations Management TrueSight Capacity Optimization BMC Remedy ITSM Future BMC Components BMC Atrium SSO provides single-sign-on capabilities across BMC products Seamlessly provides that ability of end-user to move from one component to another for complex workflows Consistent look-and-feel of capabilities make transitions between views as transparent as possible

Multi-Tenancy and Scale-Out Provide an architecture that supports multi-tenancy and large scale implementations TrueSight Presentation with RBAC TrueSight Infrastructure Management TrueSight Application Management TrueSight Infrastructure Management TrueSight Infrastructure Management TrueSight Application Management Present all data and metrics across multiple Infrastructure and Application Management components Provide Role-Based Access at the presentation layer to visualize separate data and metrics Infrastructure and Application data resides in the individual underlying components Multi-tenant architecture support allowing separation of data and access Scale-out capabilities for customers with multiple Infrastructure and Application Management components

Authentication Tenants (realm) Authentication profiles PATROL ACL to restrict which PATROL Agents accept policies developed by a user (user group). Groups Roles associated with profile Objects allowed to use the profile Infrastructure Management server (permissions) Menu access Presentation Server