Hotel Reservation Essentials and Terms
Explore the vital aspects of hotel reservations including guaranteed bookings, check-in/out procedures, cancellation policies, satisfaction levels, breakfast options, concierge services, room rates, revenue management, and more. Learn about credit card guarantees and dealing with no-shows to ensure a seamless lodging experience.
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GUARANTEED RESERVATIONS UNIT 3
REVISION U2 front office = reception revenue = profit check availability = see if something is available for that date cancellation policy = what happens if something is cancelled check in come to a hotel check out leave the hotel
complaint saying something is not OK satisfaction being happy dissatisfaction being unhappy deposit = part of full payment, paid in advance arrival = coming departure = leaving
Continental breakfast English/Scottish/Welsh breakfast
concierge helps hotel guests with dinner/theatre/sports reservations
room rate price of a room weekly rate price for a week in a hotel family rate price for a family in a hotel per person/per room per night per = for each
GUARANTEED RESERVATIONS to guarantee make sure something happens guarantee = a promise that something will happen guaranteed reservations non-guaranteed reservations
to hold a room/reservation keep it for a while
arrival date/time departure date/time
lodging renting a place to stay
no-show someone who has a reservation but doesn t come (to hotel/airport)
credit card guarantee IN CASE OF NO-SHOWS, CREDIT CARD IS CHARGED ROOM IS OFFERED TO SOMEONE ELSE
prepayment paying in full before arrival
advance deposit = part of full payment paid before arrival usually room rate is paid for one night (or more) in case of no-shows, hotel keeps the deposit and cancels the rest of reservation
(in) advance do before something else
reservation cancellation hour time when reservation is cancelled and room offered to someone else
to release the room/reservation stop holding it, to give it to other customers
choose if or unless, ex. 2 p. 26 1. unless 2. if 3. unless 4. unless 5. if 6. unless 7. Unless 8. If 9. if 10. unless 11. unless 12. unless 13. unless 14. If
ex. A, p. 27 ex. B, p. 28 fails manage fail manage fail manage failed If I fail to buy a plane ticket, I ll go by train. If the project doesn t succeed, we ll find another solution. If we succeed to book the room, we ll have a nice holiday. All our efforts to repair the car failed, so we decide tp buy a new one. She managed to give up smoking but she failed again.
