Expert Tips for Successful FDA Inspections

Joyce Nancarrow Tull, MSN, RN, CCRP
University of Southern California
USC Norris Comprehensive Cancer Center
Clinical Investigations Support Office
I have no financial disclosures
I have been through four (4) FDA visits
and met three different FDA Inspectors
for IND approval; this does not make me
an expert, just somewhat of a survivor. I
am willing to talk with you about what I
learned and encourage for you to join me
in sharing experiences.
I am not speaking on behalf of any
institution or their audit preparation.
Begin to understand the legal authority and
objectives of the FDA Inspection/Inspector (no
substitute for legal advise).
Develop an understanding of basic inspection
procedures
Develop awareness of the “BIMO” Regulations
Identify key strategies for success during an FDA
Audit:
Develop an understanding of how to answer questions
during an inspection
“Homework” needed for a successful audit
Develop an understanding of how to host the FDA and
manage the Inspection
Understand the key FDA Terms
It’s amazing what you see
on FACEBOOK…..
Be mindful of
what you post
online…..
Before any visit is announced explore the topic with
your QA and Leadership – what is your risk and what
do you need to be prepared?
When was the last time you or your Investigator were
audited by the FDA? By another agency?
Get to know an expert and consider having someone
outside your institution “look over” your processes
and procedures.
Acquaint yourself to people who have been through
this; sharing knowledge and experience helps.
Trust your instincts and “keep your wits about you”.
If you receive notification you’ll be visited by an FDA Inspector
keep the following in mind:
Time is of the essence; they want to come within days (3-10),
not weeks or months (at the direction of the FDA)
The visit is often scheduled around the PI
The company has an idea if you may be a site for inspection
High accrual [driving the trial results]
site with issues affecting trial outcome [safety]
Imbalance or outlier [“too many” or “too few”]
Clinical Investigator History (483s are public
knowledge/searchable)
Regional or county diversity
There is usually a pre-FDA visit from the Sponsor’s internal
QA group; they will look to determine your “readiness” for
the FDA
Get to know the Bioresearch Monitoring
Program (BIMO) of the FDA
http://www.fda.gov/ICECI/ComplianceMan
uals/ComplianceProgramManual/ucm255614.
htm
Keep notes of the lessons learned; that’s where
the BIMO checklist came from!
They work as long as they want each day; they
have certain objectives they have to achieve in
the visit so plan ahead and have adequate
support for potential long (and tiring) days.
It’s a “team sport” so try to have more than just
one person who will be working with the
Inspector: roles can include host, scribe, runners,
and “base-camp” staff
The Host is the main speaker who knows the trial
participants, conduct of the trial, and important events
which occurred  including SAEs, deaths on study, etc. (It
is NOT necessarily the RN or CRC who cared for the
patients.)
The Scribe writes everything down that is said in the
Inspection room.
The Runners bring requested document copies to the
Inspection room.
The Base Camp Team makes copies, keeps logs of
documents copied, and helps in any way needed.
 
It’s important to remember:
 
The company’s reputation and IND success depends
on the site visits – both at the company and at the
accruing sites. They will stay in close contact with you
if you are under FDA audit
 
The Principal Investigator’s reputation and future in
research is linked to the success of the IND application.
A 483 is a matter of public record and can be searched
by Investigator name
https://fdazilla.com/store/483s
/  and
http://www.fda.gov/ICECI/Inspections/default.htm
GCP: a standard for the design, conduct,
performance, monitoring, auditing, recording,
analysis, and reporting on clinical trials that
provides assurance that the data and reported
results are credible and accurate, and that the
rights, integrity, and confidentiality of the trial
participants are protected.
http://fda.gov/downloads/Drugs/Guidance
ComplianceRegulatoryInformation/Guidances
/ucm073122.pdf
Clinical Investigation
any experiment in which a drug is administered to
human subjects. An experiment is any use of a drug
except for the use of a marketed drug in the course
of medical practice [21CFR312.3]
Clinical Investigator
Individual who actually conducts the clinical
investigation [21CFR312.3, 21CFR812.3(i)]
Clinical Investigator:
Responsible for the overall conduct of the study at the study
site [21CFR312.60]
Directing administration or dispensing of test article
Ensuring that data are collected and maintained in accordance
with the protocol and regulatory requirements
Following the approved investigational plan
Obtaining Informed Consent prior to conducting any study-
related procedures
Maintaining adequate and accurate records [21CFR312.62]
Administer test article only to subjects under control of the
Investigator
Ensure Adverse Events are appropriately reported
Ensure adequate IRB review
Investigator Agreement, Statement of Investigator (1572),
Financial Disclosure [21CFR54]
It’s tremendously important to have good records
(be audit ready every day):
clear policies/standards of practice,
Clear training records,
Complete charts and regulatory binders
Quality documentation
Job descriptions
Drug accountability records
Plan for an opening meeting and a debrief at the
end of the day
Help everyone prepare, including the PI (scripting
helps)
Their authority:
Extends to what is reasonably necessary to achieve
the objective of the inspection
Is held under federal statutes (Section 704 of the
FDCA-Federal Food Drug and Cosmetic Act)
Concept of “reasonableness”
Focuses on the trial being conducted in a manner
which ensures the rights and safety/welfare of the
trial participants, the accurate capture and
reliability of the trial data, and assess compliance
with the FDA’s  regulations for clinical trials
Letter or phone call to PI – FDA scheduling
visit.  Don’t forget to prepare them too!
Encourage communication with the Clinical
Trials Office at all stages (IND application,
sponsor updates, accrual position, fast track
status)
The Arrival: Issuing the Form 482: Generally
must meet with PI to obtain signature
Questions PI must know during initial
interview and possible preparation (scripting).
Examine the conduct of the trial through the
available study documents and ensure this
documentation supports the trial being
conducted in 
compliance
 with FDA regulations
Assess the 
safety
 of the participants and ensure
they were treated in accordance with clinical
practice which would assess and support their
safety.
Verify the data 
from the company and sites to
ensure it supports both of these objectives in
the use of the experimental agent.
   Source
    CRF
       Data
      Submitted
      to FDA
Escorting the Inspector to the visit room:
Segregate the Inspector
Inform staff and caution on behavior (no hallway
conversations this week…
)
Professionalism and conduct – friendly and
professional
Inspection techniques
Inspector makes observations of conditions, equipment,
facilities, products,  etc.
Behavior; statements and note taking
Document  review: Inspector will compare information,
ask questions, and confirm through interviewing
Questions, question, questions…..
Declarative statements which SEEM like questions…
Interviewing: non-accusatory, conversational in Q&A;
fact finding.
Check  and  confirm  with  multiple  sources – do not
be offended if they ask multiple people the same
question
Direct,  leading,  hypothetical  and  open  ended
questions and statements– how much will you talk?
FDA may ask questions for which they already have or
know the answers. They are validating your
knowledge and the information provided by the
company. This can happen to multiple people.
The Inspectors are very intuitive and will look for
indicators of possible deception (verbal and nonverbal)
“Interrogation”  vs.  “interview”
…..and copy:
Study protocol
Procedures/SOPs
Informed consent documents
IRB documents
Test article preparation, dispensing, and storage
records (DARF –accountability)
Clinical records and raw data
Concomitant Meds
Records of Adverse Reactions, Deaths
Records of instances of emergency code breaking
Qualifications and Job Descriptions of Any Staff
Training Records (including SIV, etc.)
Sales and financial data
Personnel records (employee file)
R&D  data  for  articles  not  yet  the  subject  of  a
marketing submission  (Example: an IND or   NDA
not yet filed)
Other non-study related data
**It may help to have a relationship with a law firm
familiar with the FDA and their “jurisdiction”. The
firm must be admitted to the bar in your state and
consults with you on issues if they arise.
Immediate Action List: who needs to know the FDA is
coming at your institution?
Preparation Checklist and the BIMO Regulations point
to all documents they may request; have these
prepared and held for review (can use staging area)
Prepare the PI with the information they should know
(scripting).
Talk with staff and “demystify” this audit; it is often
worrisome for many and like all audits represents an
opportunity for improvement!
Two copies of every document; one for you to keep,
one to give to the Inspector. You can prepare ahead!
Close communication with the Sponsor/QA Team
 
INTRODUCTION
-
 Credentials &
Notice reading
-
 Focus of
Inspection: “For
cause” or routine
inspection
 
ENTRY &
OBSERVATION
-
 Ground rules
-
 Location
-
 Access to
documents
-
 Daily breaks &
scheduling
 
DAILY
ACTIVITIES
-
 Interviews
-
 One time
meetings (can
repeat!
-
 Records
-
 Document
copying
 
CLOSE-OUT
-
 Scheduled
-
 PI may or may
not be physically
present (can call
in)
-
 Notes, review
with Company
- WHEW!!!
Daily Debrief with the Inspector and team and
potentially with the Sponsor
The “Official” Exit Meeting – A Critical Part of the
Inspection (usually “the worst comes first”)
Observations
List of  factual 
observations
 – if opinions or conclusions
are present, must be backed up with factual examples
The Form 483
Findings
“Significant”  items  only
Discussion and Follow-up – ask for help. The
response is due within 15 calendar days and
requires careful preparation and composition.
Do not offer anything of monetary value (food,
beverages, etc.).
Know your rights (and FDA’s).
Listen to the question.
Ensure you understand the questions;
Ask for clarification if necessary.
Review pertinent documentation, if possible-
it’s OK!
Answer the question that is asked.
Answer ONLY the question that is asked.
(Don’t volunteer information.)
STOP when the question is fully answered.
Answer questions you know, otherwise:
I don’t know, I’ll / (name) will follow up
Be polite,  non-defensive,  non-argumentative
Correct any erroneous information provided
Follow  company  policy  regarding  FDA
affidavits
Always respond to questions with a witness
(scribe) present; this avoids statements which
require future clarification.
Do  not  allow  FDA  free  access  to  files;  obtain
records  for  them
Answer truthfully and completely, within the
scope of the question. ALWAYS TELL THE
TRUTH!
BIMO (Bioresearch Monitoring)
Regulations
PI Questions and Answers
Notification List
Inspection Preparation Questions
Documentation Log
Phone Contact Log
Key Date Information
Your consent and protocol opening
processes (develop yourself)
 
Characteristics depend on the Inspector and
their tenure with the Agency
Can be friendly/casual or confronting/aggressive:
“old style vs. new style”
Questioning, questioning, questioning
Multi-checking of key information
Unassuming
Open-ended statements that lead you into answering
a question which is not really a question
Varying backgrounds with varying experience in
inspections
 
 
 
 
 
 
Key Strategies for success
Be audit ready every day; preparation is key.
Notify the “important people” of the FDA visit.
Communicate
Team Support
Have a clear knowledge of the FDA BIMO Regulations
Determine if you’re being asked a question or hearing a
declarative statement; one requires an answer, one does not.
Limit your responses to just what is being asked. If you’re
uncertain, clarify; if you don’t know indicate you will find the
answer.
Know your inspector and their background
Help your PI prepare for their part
Limit the number of people involved
Debrief at the end of every day
Share learning experiences – we learn by helping each other!
 
 
 
 
 
Key Terms
Inspector
BIMO
Host, Scribe, Runner
482
483
Jurisdiction
Reasonableness
Findings
 
QUESTIONS?
Thank you!
joyce.tull@med.usc.edu
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Gain insights from Joyce Nancarrow Tull, an experienced professional, on navigating FDA inspections successfully. Learn about legal authority, inspection procedures, key strategies, and more. Be proactive, seek expert advice, and build knowledge to enhance your readiness for FDA audits.

  • FDA inspections
  • Compliance
  • Audit preparation
  • Clinical research
  • Regulatory affairs

Uploaded on Sep 23, 2024 | 0 Views


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  1. Joyce Nancarrow Tull, MSN, RN, CCRP University of Southern California USC Norris Comprehensive Cancer Center Clinical Investigations Support Office

  2. I have no financial disclosures I have been through four (4) FDA visits and met three different FDA Inspectors for IND approval; this does not make me an expert, just somewhat of a survivor. I am willing to talk with you about what I learned and encourage for you to join me in sharing experiences. I am not speaking on behalf of any institution or their audit preparation.

  3. Begin to understand the legal authority and objectives of the FDA Inspection/Inspector (no substitute for legal advise). Develop an understanding of basic inspection procedures Develop awareness of the BIMO Regulations Identify key strategies for success during an FDA Audit: Develop an understanding of how to answer questions during an inspection Homework needed for a successful audit Develop an understanding of how to host the FDA and manage the Inspection Understand the key FDA Terms

  4. Its amazing what you see on FACEBOOK .. Be mindful of what you post online ..

  5. Before any visit is announced explore the topic with your QA and Leadership what is your risk and what do you need to be prepared? When was the last time you or your Investigator were audited by the FDA? By another agency? Get to know an expert and consider having someone outside your institution look over your processes and procedures. Acquaint yourself to people who have been through this; sharing knowledge and experience helps. Trust your instincts and keep your wits about you .

  6. If you receive notification youll be visited by an FDA Inspector keep the following in mind: Time is of the essence; they want to come within days (3-10), not weeks or months (at the direction of the FDA) The visit is often scheduled around the PI The company has an idea if you may be a site for inspection High accrual [driving the trial results] site with issues affecting trial outcome [safety] Imbalance or outlier [ too many or too few ] Clinical Investigator History (483s are public knowledge/searchable) Regional or county diversity There is usually a pre-FDA visit from the Sponsor s internal QA group; they will look to determine your readiness for the FDA

  7. Get to know the Bioresearch Monitoring Program (BIMO) of the FDA http://www.fda.gov/ICECI/ComplianceMan uals/ComplianceProgramManual/ucm255614. htm Keep notes of the lessons learned; that s where the BIMO checklist came from! They work as long as they want each day; they have certain objectives they have to achieve in the visit so plan ahead and have adequate support for potential long (and tiring) days.

  8. Its a team sport so try to have more than just one person who will be working with the Inspector: roles can include host, scribe, runners, and base-camp staff The Host is the main speaker who knows the trial participants, conduct of the trial, and important events which occurred including SAEs, deaths on study, etc. (It is NOT necessarily the RN or CRC who cared for the patients.) The Scribe writes everything down that is said in the Inspection room. The Runners bring requested document copies to the Inspection room. The Base Camp Team makes copies, keeps logs of documents copied, and helps in any way needed.

  9. Its important to remember: The company s reputation and IND success depends on the site visits both at the company and at the accruing sites. They will stay in close contact with you if you are under FDA audit The Principal Investigator s reputation and future in research is linked to the success of the IND application. A 483 is a matter of public record and can be searched by Investigator name https://fdazilla.com/store/483s/ and http://www.fda.gov/ICECI/Inspections/default.htm

  10. GCP: a standard for the design, conduct, performance, monitoring, auditing, recording, analysis, and reporting on clinical trials that provides assurance that the data and reported results are credible and accurate, and that the rights, integrity, and confidentiality of the trial participants are protected. http://fda.gov/downloads/Drugs/Guidance ComplianceRegulatoryInformation/Guidances /ucm073122.pdf

  11. Clinical Investigation any experiment in which a drug is administered to human subjects. An experiment is any use of a drug except for the use of a marketed drug in the course of medical practice [21CFR312.3] Clinical Investigator Individual who actually conducts the clinical investigation [21CFR312.3, 21CFR812.3(i)]

  12. Clinical Investigator: Responsible for the overall conduct of the study at the study site [21CFR312.60] Directing administration or dispensing of test article Ensuring that data are collected and maintained in accordance with the protocol and regulatory requirements Following the approved investigational plan Obtaining Informed Consent prior to conducting any study- related procedures Maintaining adequate and accurate records [21CFR312.62] Administer test article only to subjects under control of the Investigator Ensure Adverse Events are appropriately reported Ensure adequate IRB review Investigator Agreement, Statement of Investigator (1572), Financial Disclosure [21CFR54]

  13. Its tremendously important to have good records (be audit ready every day): clear policies/standards of practice, Clear training records, Complete charts and regulatory binders Quality documentation Job descriptions Drug accountability records Plan for an opening meeting and a debrief at the end of the day Help everyone prepare, including the PI (scripting helps)

  14. Their authority: Extends to what is reasonably necessary to achieve the objective of the inspection Is held under federal statutes (Section 704 of the FDCA-Federal Food Drug and Cosmetic Act) Concept of reasonableness Focuses on the trial being conducted in a manner which ensures the rights and safety/welfare of the trial participants, the accurate capture and reliability of the trial data, and assess compliance with the FDA s regulations for clinical trials

  15. Letter or phone call to PI FDA scheduling visit. Don t forget to prepare them too! Encourage communication with the Clinical Trials Office at all stages (IND application, sponsor updates, accrual position, fast track status) The Arrival: Issuing the Form 482: Generally must meet with PI to obtain signature Questions PI must know during initial interview and possible preparation (scripting).

  16. Examine the conduct of the trial through the available study documents and ensure this documentation supports the trial being conducted in compliance with FDA regulations Assess the safety of the participants and ensure they were treated in accordance with clinical practice which would assess and support their safety. Verify the data from the company and sites to ensure it supports both of these objectives in the use of the experimental agent.

  17. Data Submitted to FDA Source CRF

  18. Escorting the Inspector to the visit room: Segregate the Inspector Inform staff and caution on behavior (no hallway conversations this week ) Professionalism and conduct friendly and professional Inspection techniques Inspector makes observations of conditions, equipment, facilities, products, etc. Behavior; statements and note taking Document review: Inspector will compare information, ask questions, and confirm through interviewing Questions, question, questions .. Declarative statements which SEEM like questions

  19. Interviewing: non-accusatory, conversational in Q&A; fact finding. Check and confirm with multiple sources do not be offended if they ask multiple people the same question Direct, leading, hypothetical and open ended questions and statements how much will you talk? FDA may ask questions for which they already have or know the answers. They are validating your knowledge and the information provided by the company. This can happen to multiple people. The Inspectors are very intuitive and will look for indicators of possible deception (verbal and nonverbal) Interrogation vs. interview

  20. ..and copy: Study protocol Procedures/SOPs Informed consent documents IRB documents Test article preparation, dispensing, and storage records (DARF accountability) Clinical records and raw data Concomitant Meds Records of Adverse Reactions, Deaths Records of instances of emergency code breaking Qualifications and Job Descriptions of Any Staff Training Records (including SIV, etc.)

  21. Sales and financial data Personnel records (employee file) R&D data for articles not yet the subject of a marketing submission (Example: an IND or NDA not yet filed) Other non-study related data **It may help to have a relationship with a law firm familiar with the FDA and their jurisdiction . The firm must be admitted to the bar in your state and consults with you on issues if they arise.

  22. Immediate Action List: who needs to know the FDA is coming at your institution? Preparation Checklist and the BIMO Regulations point to all documents they may request; have these prepared and held for review (can use staging area) Prepare the PI with the information they should know (scripting). Talk with staff and demystify this audit; it is often worrisome for many and like all audits represents an opportunity for improvement! Two copies of every document; one for you to keep, one to give to the Inspector. You can prepare ahead! Close communication with the Sponsor/QA Team

  23. DAILY ACTIVITIES - Interviews - One time meetings (can repeat! - Records - Document copying ENTRY & OBSERVATION - Ground rules - Location - Access to documents - Daily breaks & scheduling CLOSE-OUT - Scheduled - PI may or may not be physically present (can call in) - Notes, review with Company - WHEW!!! INTRODUCTION - Credentials & Notice reading - Focus of Inspection: For cause or routine inspection

  24. Daily Debrief with the Inspector and team and potentially with the Sponsor The Official Exit Meeting A Critical Part of the Inspection (usually the worst comes first ) Observations List of factual observations if opinions or conclusions are present, must be backed up with factual examples The Form 483 Findings Significant items only Discussion and Follow-up ask for help. The response is due within 15 calendar days and requires careful preparation and composition.

  25. Do not offer anything of monetary value (food, beverages, etc.). Know your rights (and FDA s). Listen to the question. Ensure you understand the questions; Ask for clarification if necessary. Review pertinent documentation, if possible- it s OK! Answer the question that is asked. Answer ONLY the question that is asked. (Don t volunteer information.) STOP when the question is fully answered.

  26. Answer questions you know, otherwise: I don t know, I ll / (name) will follow up Be polite, non-defensive, non-argumentative Correct any erroneous information provided Follow company policy regarding FDA affidavits Always respond to questions with a witness (scribe) present; this avoids statements which require future clarification. Do not allow FDA free access to files; obtain records for them Answer truthfully and completely, within the scope of the question. ALWAYS TELL THE TRUTH!

  27. BIMO (Bioresearch Monitoring) Regulations PI Questions and Answers Notification List Inspection Preparation Questions Documentation Log Phone Contact Log Key Date Information Your consent and protocol opening processes (develop yourself)

  28. Characteristics depend on the Inspector and their tenure with the Agency Can be friendly/casual or confronting/aggressive: old style vs. new style Questioning, questioning, questioning Multi-checking of key information Unassuming Open-ended statements that lead you into answering a question which is not really a question Varying backgrounds with varying experience in inspections

  29. Key Strategies for success Be audit ready every day; preparation is key. Notify the important people of the FDA visit. Communicate Team Support Have a clear knowledge of the FDA BIMO Regulations Determine if you re being asked a question or hearing a declarative statement; one requires an answer, one does not. Limit your responses to just what is being asked. If you re uncertain, clarify; if you don t know indicate you will find the answer. Know your inspector and their background Help your PI prepare for their part Limit the number of people involved Debrief at the end of every day Share learning experiences we learn by helping each other!

  30. Key Terms Inspector BIMO Host, Scribe, Runner 482 483 Jurisdiction Reasonableness Findings

  31. QUESTIONS? Thank you! joyce.tull@med.usc.edu

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