Evaluation and Action Plan Overview in Agency Business
The evaluation of agency performance in various countries shows a breakdown of grades and scores for different areas. A detailed action plan is provided to improve communication with headquarters and key contacts in different territories. Specific focus is placed on addressing overdue and outstanding matters, as well as demurrage and detention collection ratios.
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By EMC PJD BCD AGS March 2, 2023
AGENCY EVALUATION BIZ 30% CSD 20% http://thrivesearch.com/wp-content/uploads/2015/01/kpi.jpg MAR 20% OPD + OCD SUP 10% LOG 20% IMD + EQD
AGENCY EVALUATION (2022) 7 Agents 4 74 Agents GROUP A Excellent GROUP B Good 15 1 Agents 1 GROUP D Under AVG GROUP C Average NIL There are 82 offices/agents in the evaluation.
AGENCY EVALUATION (2022) Area Agent Country Name BIZ CSD SUP IMD ECD MAR Score EAR ARGENTINA A A A A A A A EBR BRAZIL A A A A A A A ECL CHILE A B A A A A A EECU ECUADOR A A A A A A A S.AMERICA EPE PERU A A A A A A A UMR ASU PARAGUAY A A A A B A A UMR MVD URUGUAY A B A A A A A ALL Agents in S. America are Grade A.
AGENCY EVALUATION (2022) Score A A A C B B A A B B A A A Area Agent Country Name BIZ CSD SUP IMD ECD MAR A A A C A A B B A B A A A B A B D B B B A B C A A A B A A B B B A A A B A A A A A A B B B A A B A A B A A A B A A A A A A A A A B A A A A B A A A CRE ECO EMX ISL LNM MCD MIS NAV PRIS SMS SNP UMS UNI CURACAO COLOMBIA MEXICO TRINIDAD AND TOBAGO JAMAICA DOMINICAN REPUBLIC COSTA RICA EL SALVADOR PUERTO RICO HAITI GUATEMALA PANAMA HONDURAS C.AMERICA A B A A 12 Agents are receiving the Grade B or above. 1 Agents are receiving Grade C.
TO BE IMPROVED Always talks to HQ... Contact Person BIZ : each pricing department in EMC TPE EMU LDN ITS TRS EMS SGP ELA PNM and EGA NYC CSD : PIC of EMC-TPE-CRM-CRD of each territories SUP : SUP PIC of each territories IMD : Mr. Abraham Tsai /abrahamtsai@tw.evergreen-line.com ECD : Mr. Joe Chu /joechu@tw.evergreen-line.com MAR : Ms. Sophia Ma /ycma@tw.evergreen-line.com ; Ms. Yvan Liu / yvanliu@tw.evergreen-line.com
TO BE IMPROVED A few head up... Overdue / Outstanding Always Keep low or 0 OS: SNP(Guatemala) UNI(Honduras) NAV (EL Salvador) Demurrage / Detention Collection
DEMURRAGE/DETENTION COLLECTION POL Onboard/ POD Arrival Date: 20211201~20221130 DMDT Collection Ratio (%) EAR ARGENTINA BT 94.43% GRIEG BRAZIL BT 96.66% EBR BRAZIL BT 94.74% ECL CHILE BT 97.26% EECU ECUADOR BT 96.71% EPE PERU BT 94.33% UMR ASU PARAGUAY BT BT BT BT BT TRINIDAD AND TOBAGO BT Report date: Feb 6, 2023 DMDT Collection Ratio (%) BT DM/BT DT DM/BT BT DM DT BT BT DM DT BT Agent Country TYPE Agent Country TYPE LNM JAMAICA 67.37% 93.11% 53.36% 98.44% 100% 73.72% 57.32% 85.38% 99.84% 100% 100% 100% DOMINICAN REPUBLIC MCD MIS COSTA RICA NAV EL SALVADOR PRIS PUERTO RICO 100% 99.80% 75.35% 96.90% 98.14% 88.67% UMR MVD URUGUAY SMS HAITI CRE CURACAO SNP GUATEMALA ECO COLOMBIA UMS PANAMA EMX MEXICO ISL UNI HONDURAS Total DMDT Outstanding Amount : $ 3.20 M
