Customer Feedback and Suggestions for GWH Boots Pharmacy
Customers provided feedback on difficulties with phone accessibility, prescription pickup, and suggested email communication for non-urgent queries. Major concerns included long wait times, logistical challenges, lack of communication, and conflicting information. Suggestions for improvement included better phone service, easier prescription collection process, and clearer instructions. Overall, customers expressed frustrations with the current pharmacy experience and highlighted areas requiring enhancement.
- Customer feedback
- Pharmacy services
- Improving accessibility
- Communication improvement
- Prescription collection
Download Presentation
Please find below an Image/Link to download the presentation.
The content on the website is provided AS IS for your information and personal use only. It may not be sold, licensed, or shared on other websites without obtaining consent from the author. Download presentation by click this link. If you encounter any issues during the download, it is possible that the publisher has removed the file from their server.
E N D
Presentation Transcript
GWH Boots Pharmacy Feedback 51 responses December 2022 Powered by
Q1: Over the past 12 months, have you had any difficulties in getting through to the pharmacy by phone? Answered: 45 Skipped: 6 Yes ANSWER CHOICES RESPONSES Yes 75.56% 34 No No 24.44% 11 TOTAL 45 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Powered by
Q2: Over the past 12 months, have you had any difficulties in picking up your prescriptions? Answered: 51 Skipped: 0 Yes ANSWER CHOICES RESPONSES Yes 72.55% 37 No No 27.45% 14 TOTAL 51 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Powered by
Q3: If you were able to email the pharmacy for non-urgent queries, would you find that helpful? Answered: 51 Skipped: 0 Yes ANSWER CHOICES RESPONSES No Yes 60.78% 31 No 9.80% 5 Not sure 29.41% 15 Not sure TOTAL 51 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Powered by
Sample of comments: I don t drive and it s really hard to get to the hospital and as it s hard to get through on the phone to see if it s in you have to take your chance and hope. The parking and the wait time is ridiculous should be free to collect prescriptions. Please can liquid melatonin be picked up from a local pharmacy. No communication with the team at all- could be a waste of trip to GWH. It s always incredibly busy and noisy which is distressing for our send children. Queues are huge which don t help. There must be an easier way to manage this. Prescriptions are only kept there for 2 wks. But we never know when GWH send them as it can be immediately or take 2 wks. If we miss that window, we have to start again. If we are on holiday and need those meds for when we get back, we may miss that window. I have this as an adult too getting my own. When there are 3 of us in this situation in same household, it is a logistical nightmare. Trying to get through is hard and then they cannot wait to get off the phone. Instructions given for new medication is barely given and if you dare ask a question, they make you feel really put out and do give conflicting info sometimes i.e, melatonin must always be kept in fridge, then another staff there questioned why I was refrigerating it when I shouldn't have been. I am reliant on two bus journeys to get repeat medication and 2 home but cannot get it sent to a more local boots for me. I have to be able to see if meds are there before I collect and as they won't keep all 3 of ours for same collection time, 3 journeys are needed every month. Powered by
