Boosting Customer Focus for Public Service Excellence
Enhance customer focus with strategic communication in the public sector. Join the initiative to measure impact and effectiveness through surveys and interviews. Your feedback matters in enabling a world-class public service.
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Presentation Transcript
Improving our customer focus Jen Black Associate Director, Strategic Communication 17 August 2022 HR Director Forum Claire Smith Senior Communication Advisor Sophie Littler Communication Advisor
You are our core customers Public Service Commission Change leaders CPOS, HR leads Change drivers HR practitioners Benefactors Public sector employees Leading the action in our strategic focus areas Implementing the action in our strategic focus areas End users of action in our strategic focus areas Public Service Commission Enabling a world class public service 2
Measuring our impact and effectiveness Customer survey running October November 2022: independently run online quantitative survey of all core customers with a goal of 350 responses 15 qualitative interviews with CPOs, HR Directors and HR practitioners rating awareness, perception, impact and performance Public Service Commission Enabling a world class public service 3
What we need from you complete the survey and give us your honest feedback encourage your teams to complete the online survey participate in interviews with our independent supplier. Public Service Commission Enabling a world class public service 4
