Ageing and its Impact on Health and Social Well-being

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Care of the Older Person
pwt ref:1908COP
 
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Defining ageing process
Where we live in the world
Our environment
Our lifestyle
Social factors
Inherited or genetic factors
4
D
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T
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p
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Life expectancy greatly increased
I
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:
Disability, disease, mental illness
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Physical environments
Social and economics influences
Behavioural Factors
Access to appropriate, effective health and social
services
5
P
h
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s
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a
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P
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A
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Hair loss
Muscle mass
Bones
Digestive System
Heart
Lungs
Reproductive Organs
Temperature Control
Senses
Eyes and Ears
Skin
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A
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Eyes
Cataracts
Glaucoma
Mouth 
     
Gum disease
Loss of teeth
Oral health declines
Skin
     
Irritations
     
Moles / Warts
Varicose Veins
Shingles
7
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A
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Bones and Joints
Arthritis
    
Osteoporosis
Nervous System
Hypothermia
Multiple Sclerosis
Parkinson’s Disease
Dementia
Alzheimer's
Depression
Stroke
       -  
Blood clotting
8
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a
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Factors which can have a dramatic effect on the
older person:
Retirement
Financial problems
Increasing dependence can cause a loss of self
respect
Bereavement
Feelings of isolation
Physical decline
9
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a
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a
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p
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Greater demand on the care delivery / medical
services.
H
o
l
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t
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N
e
e
d
s
;
Physical
Psychological
Social
Environmental
Emotional
Spiritual
10
10
S
t
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o
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y
 
a
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V
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A
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p
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w
e
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b
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S
t
a
t
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t
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y
 
A
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e
n
c
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s
GPs
Community Nursing Services
Local Authority
Dentists
Physiotherapists
Chemists
Chiropodists
Opticians
Paramedics
Hospitals
Residential Care
HSE
11
11
 
V
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A
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e
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c
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Local Support Groups / Community Services
Home Care
Red Cross
Meals on Wheels
P
r
i
v
a
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A
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c
i
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s
BUPA, PPP, VHI, VIVAS
P
r
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P
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v
i
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s
:
Private hospitals
Orthodontists
Physiotherapists
Chiropodists
12
12
P
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e
p
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t
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f
o
r
 
R
e
t
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m
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Can be defined as the end of a working life
Compulsory retirement aged 66
R
e
t
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m
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s
h
o
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b
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p
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a
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t
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a
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d
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t
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f
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k
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a
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e
a
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:
Pre-retirement courses
Healthcare issues
Financial provision
Housing
Social needs
Leisure provision/social interests
13
13
T
h
e
 
O
l
d
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P
e
r
s
o
n
Retirement is difficult in any group
You have a duty to uphold the rights of all clients in
their care setting
Everyone is entitled to the same level of care
Respect them
Treat them with dignity
Help them to maintain their independence
14
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P
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H
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N
e
e
d
s
:
Physical
Social
Emotional
Psychological
Recreational
Financial
Environmental
Spiritual.
15
15
 
16
16
M
a
s
l
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H
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a
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c
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o
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H
u
m
a
n
N
e
e
d
s
A
c
t
i
v
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t
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s
 
o
f
 
D
a
i
l
y
 
L
i
v
i
n
g
Maintaining a safe environment
Communicating
Breathing
Eating and drinking
Elimination
Personal Hygiene and dressing
Controlling body temperature
Mobilising
Working and playing
Sleeping
Sexuality
Dying
17
17
P
h
y
s
i
c
a
l
 
N
e
e
d
s
Ability to mobilise decreases, therefore ability
to complete own personal hygiene is affected
Can be very difficult to accept help physically
Independence decreases
Access to equipment needed for personal care
Housing issues (bath/ shower accessibility)
Dignity and Respect
Skin care
Continence Care
18
18
S
o
c
i
a
l
 
N
e
e
d
s
Ability to form and maintain relationships
Access to social situations
If social needs are not met loneliness and
isolation results
19
19
E
m
o
t
i
o
n
a
l
 
N
e
e
d
s
Focuses on feelings of the individual
Their ability to express, suppress
Development of a personal identity
Take responsibility for own actions
Recognised emotions
Laughter, happiness, anger, sadness, distress
Older people are a vulnerable group
Emotional needs are often neglected
20
20
P
s
y
c
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N
e
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M
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b
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:
The ability to think clearly, problem solve,
make rational decisions, perform particular
processes to do with intellect
The ability to express emotions, deal with
stress, cope with other demands, on the mind
– social, physical, mental, emotional
All needs are interlinked and can have an
effect on each other
21
21
R
e
c
r
e
a
t
i
o
n
a
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N
e
e
d
s
N
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s
 
w
h
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p
r
o
m
o
t
e
 
m
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a
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v
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/
 
s
t
i
m
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a
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n
:
Recreational activities
Stimulate: Physical, mental, emotional well being
N.B. Whilst there can be progressive deterioration in
physical capabilities there should be a positive effort to
promote recreational needs
Activities should be suitable to client group
i.e., age / skill appropriate, client involved
Clients know best what they want 
 
22
22
F
i
n
a
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c
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N
e
e
d
s
O
l
d
e
r
 
p
e
o
p
l
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m
a
y
 
b
e
 
d
e
p
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n
d
e
n
t
 
f
i
n
a
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c
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l
l
y
:
If they are in a lower sociological group
No pension provision
Suffer from illness/disability
If they live in isolation
No means of transport
Mental faculties are deteriorating
Receive assistance when over 70 but may not
meet needs
23
23
F
i
n
a
n
c
i
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N
e
e
d
s
I
f
 
a
 
p
e
r
s
o
n
 
c
a
n
n
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d
e
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w
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t
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o
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a
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:
Appropriate legal steps must be taken
Assessment of mental ability carried out by GP
P
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o
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a
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t
o
r
n
e
y
 
g
i
v
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t
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:
A relative, legal person, social service
departments (under guardianship arrangements
can deal with financial commitments)
24
24
E
n
v
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r
o
n
m
e
n
t
a
l
 
N
e
e
d
s
The surroundings in which we live includes:
Noise, housing, social/physical context, noise,
air, water quality
Anything that affects peoples existence
People should, where possible be cared for in
own surroundings with family and community
support
With input from GP
Community/District Nurse, Practice Nurse, family
25
25
S
p
i
r
i
t
u
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N
e
e
d
s
Spiritual needs have to do with beliefs
Carer’s have a duty to facilitate all religious
denominations
Older people like to practice their religion
How can the Spiritual needs be met
N.B. People who are spiritually fulfilled are
happy/contented/accepting
26
26
N
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s
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H
o
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E
n
v
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o
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m
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t
Physical context
Warmth, temperature, food, drinks, friendliness,
atmosphere.
Psychological needs
Social needs
Emotional needs
Intellectual needs
Invasion of personal space
Often confuses people
Isolation, loneliness even when surrounded by people
27
27
R
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H
e
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t
h
c
a
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A
s
s
i
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t
a
n
t
To assist the trained nurse to carry out planned
care
To report any unusual findings to the trained nurse
To have an understanding of what needs to be
reported / recorded
To carry out basis “Care of the Person” duties
Encourage independence in all aspects of care
Assist clients to take part in social/recreational
activities
Orientate clients to time/place
28
28
R
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H
e
a
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t
h
c
a
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e
 
A
s
s
i
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t
a
n
t
Know how to communicate with clients.
Convey empathy, sympathy, patience, cheerfulness.
Know about confidentiality and how to observe it.
Have enthusiasm for the job
Be able to interpret body language/messages of
vulnerable clients
Be cheerful in the execution of tasks
Never show disapproval when doing tasks that are
difficult
Be a good listener
29
29
C
o
m
m
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c
a
t
i
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C
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m
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c
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n
 
i
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a
 
t
w
o
 
w
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p
r
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c
e
s
s
Sender – message – receiver
Some clients may feel vulnerable
Communication can be verbal, non-verbal
Client’s with vision difficulties
Client’s with speech difficulties
W
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v
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t
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p
r
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b
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m
Deciding on the method of communication
Clients must be consulted on all aspects of their care
Families should also be included in care
30
30
C
o
m
m
u
n
i
c
a
t
i
o
n
Effective communication can be facilitated by showing
sympathy, empathy to client, family, friends
Be prepared to listen
Use open body language – be approachable
Be friendly, smile, show a caring attitude
Confidentiality – do not abuse
Refer to trained member of staff who can assist
Carer’s are not allowed to relay client details
Be polite to members of the multi disciplinary team and
assist wherever you can
31
31
E
m
p
o
w
e
r
m
e
n
t
Empowerment means giving control to the
client
Enabling them to take control of:
Their own lives
Own decisions
Choosing their own activities
In cases where a client finds difficulty or lacks
confidence then power can be shared between
client and carer
32
32
A
d
v
o
c
a
c
y
A
d
v
o
c
a
c
y
 
m
e
a
n
s
:
Representing the interests of another, speaking on their
behalf, presenting their case for them.
A
l
s
o
 
m
e
a
n
s
:
Encouraging, enabling clients to speak up for themselves, to
be assertive
People who require advocates are usually vulnerable
members of society e.g., older people, children, sick people,
poorer members of society, ethnic minorities people with
language or communication problems
Encouragement of the client to self express is assisting with
self advocacy and is a way of empowering
33
33
I
n
d
e
p
e
n
d
e
n
c
e
The ability to do things for self without help or
assistance from anyone else
Being able to control own environment, lifestyles,
choices, needs
Being dependent may feel like a burden
Carer’s should be encouraged to do for the client’s only
what they cannot do for themselves in order to
maintain independence
Decision making should always involve client and
family
34
34
I
n
d
e
p
e
n
d
e
n
c
e
An assessment of needs is necessary:
To find out what clients needs assistance with
Discussion is important to best identify needs
A skills assessment is necessary in case
equipment is required
Knowledge of previous lifestyle
Will help identify client and aspirations.
35
35
I
n
d
i
v
i
d
u
a
l
i
s
e
d
 
C
a
r
e
Specifically designed for the particular client
Involves the delivery of care using a holistic method;
Physical, emotional, spiritual, social, intellectual etc.
12 Activities of Daily Living
Safe Environment 
  
- Elimination
Communication
   
- Dying
Breathing and Circulation
  
- Sleeping
Eating and Drinking
  
- Mobilisation
Washing and Cleaning
  
- Expressing Sexuality
Controlling Body Temperature
 
- Working and Playing
36
36
I
n
d
i
v
i
d
u
a
l
i
s
e
d
 
C
a
r
e
N
u
r
s
e
:
Select appropriate care needs of client
Write a care plan for each client
Sets realistic/achievable goals
Plan a review date – 3 / 6 months
Updating of plan if some changes in condition or rewrite if
total change/deterioration
Both short/long term care plans to be used
Filed properly
Records kept for seven years
All plans to be legal/dated/signed/upgraded
37
37
D
i
g
n
i
t
y
P
r
o
c
e
s
s
i
n
g
 
s
e
l
f
 
e
s
t
e
e
m
,
 
b
e
i
n
g
 
w
o
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t
h
y
 
o
f
 
r
e
s
p
e
c
t
,
 
s
h
o
w
i
n
g
p
r
i
d
e
 
i
n
 
a
c
h
i
e
v
e
m
e
n
t
Dignity is a fragile concept and preserving it can be difficult
Needs mutual respect between clients and carer
Intimate tasks – to be performed in a private setting
Minimum number of people present
Notice on door to ensure privacy/dignity
Respect client feelings
Use prompts, confidence boosters appropriately.
Clients should be spoken to, not spoken of
Lack of patience can lead to a loss of dignity
38
38
C
h
o
i
c
e
As individuals we can make decisions about what
we wear, how we live, socialise, the type of work
we do, who to be with, where to go e.tc., gives us
a sense of self respect / self worth
As a carer you cannot “belittle” or disregard a
client’s wishes
You should “enable or facilitate” client’s where
possible
Facilitating choice means giving respect, being
patient, preserving dignity
39
39
C
o
n
s
t
r
a
i
n
t
s
 
o
n
 
C
h
o
i
c
e
Loss of dignity – may create vulnerability
Carer’s attitude – should be one of encouragement
Lack of time
Lack of patience
Criticism – do not criticise client’s choice
Lack of assistance
Not to have choice means that clients are
controlled/disempowered
Empowering is putting the ball back in the client’s court
Carer’s are in a position of power they should not abuse it
40
40
W
a
y
s
 
t
o
 
F
a
c
i
l
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t
a
t
e
 
C
h
o
i
c
e
B
e
 
f
l
e
x
i
b
l
e
:
Allow choice of menu
Choice of clothing
Choice of where to dine
Choice of bedtime
Giving time to express feelings
Choice of entertainment
Allowing client’s to assist in formulating own care plan
Promotion of the theory / practice of self advocacy
41
41
R
e
s
p
e
c
t
 
a
n
d
 
D
i
g
n
i
t
y
Dignity means being worthy of respect and possessing pride
and self esteem
Dignity and respect go hand in hand i.e., all people must be
given respect in order that dignity needs are preserved
Respect means treating each person as individual,
tolerating point of view, allowing choice and facilitating
choice where vulnerable clients are involved
Giving respect to vulnerable clients means empowering
them, creating and maintaining their independence
It also means doing only for the client what they cannot do
for themselves
42
42
S
e
l
f
 
E
s
t
e
e
m
S
e
l
f
 
e
s
t
e
e
m
 
i
s
 
a
 
s
e
n
s
e
 
o
f
 
w
h
o
 
w
e
 
a
r
e
:
People have ambitions
A desire to be someone, to do certain things, have a set of
values and achieve certain things
Want to be unique and individual
Increasing self esteem can lead to a boost in
confidence and self worth
Low self esteem leads to a lack of confidence resulting
in depression and lack of confidence
Good self esteem is important to encourage
43
43
F
a
m
i
l
y
/
C
a
r
e
r
s
 
a
s
 
P
a
r
t
n
e
r
s
 
i
n
 
C
a
r
e
Client’s should be consulted in every aspect of
care
Family can help to make logical decisions
It helps family to think that they are still useful to
their loved ones
Help client feel loved
Helps create independence
Allows carer’s to do other work
We do not know best is something we need to
remember
44
44
C
a
r
e
r
s
 
E
f
f
e
c
t
i
v
e
n
e
s
s
Carer’s need to have a Purpose/ Aim
Job specific training
Being a member of the unit/ team
Responsibility
Having sufficient staff to perform required tasks
Staff relationships with each other
Good communication
Praise for care
Suggestions
Camaraderie
45
45
I
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t
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m
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f
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c
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c
a
r
e
r
s
Constraints
Manipulative controlling behaviour
Negativity
Lack of confidence/loss of self confidence
Poor staffing levels
Lack of motivation
Poor management
Ineffective communication is unit/ team
46
46
H
e
a
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t
h
 
P
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f
o
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O
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C
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t
s
Encourage health choices and contributes to:
General well being
Emotional well being
Gives a “feel good” factor
Identifies health related problems
Improves body function
Promotes exercise regimes/fitness
Prolongs life
47
47
H
e
a
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t
h
 
P
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t
i
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f
o
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O
l
d
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C
l
i
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n
t
s
Healthy eating:
Diet should consist of a balance of proteins,
carbohydrates, dairy products, fruit and vegetables,
oils/fats/sugars (small amounts)
Alcohol consumption:
Should be taken in moderation
Exercise:
It helps to improve joint function
Smoking:
Is harmful and should be discouraged
48
48
T
h
e
r
a
p
e
u
t
i
c
 
i
n
t
e
r
v
e
n
t
i
o
n
s
Would improve/enhance social interactions
Keeps mind/brain active and alert
Creates a social existence
Gives a sense of purpose/sets goals
There are often constraints
Difficulty in accessing therapists
Transport facilities
Mobility issues/ pain
No one to accompany them
Lack/loss of mental/intellectual skills
Money constraints – living on pension
49
49
T
h
e
r
a
p
e
u
t
i
c
 
i
n
t
e
r
v
e
n
t
i
o
n
s
Day care
Speech therapy
Occupational therapy
Physiotherapy
Chiropody
Preparation for retirement classes
There are alternative medicines/therapies which can
enhance conventional medicine (must be approved by
GP/ Pharmacist first)
50
50
U
n
i
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3
 
-
 
C
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f
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N
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P
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C
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N
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d
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C
o
g
n
i
t
i
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e
:
Mental process involved with knowledge and understanding
Perception and thinking skills
Mental abilities may increase/decrease
Mental exercises and stimulation important
E
x
a
m
p
l
e
s
;
People who suffer from dementia;
Short term memory– first to decline
Eventually long term memory effected
Care and practice need to be adapted to meet needs
52
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C
a
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a
n
d
 
P
r
a
c
t
i
c
e
s
User friendly environment/ clutter free
Client’s room (Visual and sensual stimulation)
Higher concentration of staff
Appropriate activities for older person
Reminiscence tapes
Animals
Gardening
Arts/ Crafts/ Creative activities
Music therapy/ singing
53
53
S
e
n
s
o
r
y
 
I
m
p
a
i
r
m
e
n
t
 
(
S
i
g
h
t
)
Room to be user friendly
Things to be left in the same place
Talk regularly about environment – it helps
Library with talking books, large print or braille
Always introduce yourself
Ask permission of client
Even if a person cannot see other senses are
heightened
54
54
S
e
n
s
o
r
y
 
I
m
p
a
i
r
m
e
n
t
 
(
H
e
a
r
i
n
g
)
Remember client:
Can lip read – speak clearly – do not shout
Can use sign language
Use hearing aids
Always be patient
Make good eye contact
Identify individual needs
Use good body language
Remember clients need to communicate
Clients can often get impatient / aggressive
55
55
O
l
d
e
r
 
P
e
r
s
o
n
 
w
i
t
h
 
M
e
n
t
a
l
 
I
l
l
n
e
s
s
Mental health means the absence of mental illness
The ability to deal with life’s issues/traumas efficiently and
satisfactory
It involves using coping mechanisms that show
accurate perception of reality
Positive self esteem
Self actualisation goals
Personal autonomy
Covers social and emotional disability; i.e. loss of
social skills
56
56
M
e
n
t
a
l
 
I
l
l
n
e
s
s
Covers the following illnesses:
Anxiety state
Depression
Schizophrenia
Dementia
People may suffer loss of physical ability
Mental disability can be difficult to assess
Maintain a safe environment
Lack of understanding of danger
Communication
People may find it difficult
57
57
M
e
n
t
a
l
 
I
l
l
n
e
s
s
Activities of Daily Living are affected
People often self neglect/ reduced personal hygiene
Can show a loss of automatic skills
(Skills learned childhood)
Continence issue
Eating/drinking issues
Spiritual needs
Mobilising
Working and playing
Sleeping – clients often restless
58
58
M
e
n
t
a
l
 
I
l
l
n
e
s
s
O
t
h
e
r
 
i
s
s
u
e
s
:
Inappropriate behaviour
Confusional states
Emotional responses – often mixed up
Financial problems – often lose things
Can accuse carer’s or family of stealing
Stigma attached to mental illness
Mental illness  can cause stress to carer’s /
family
59
59
I
s
s
u
e
s
 
R
e
l
a
t
e
d
 
t
o
 
a
n
 
O
l
d
e
r
 
P
e
r
s
o
n
w
i
t
h
 
D
e
m
e
n
t
i
a
Dementia means brain failure
C
a
u
s
e
s
:
Multi-infarct dementia
There is interrupted or complete breakdown of blood supply to
the brain
Dementia of Alzheimer’s type
Where brain shrinks in size and there is a loss of brain tissue
Dementia causes change in behaviour pattern which
can lead to a number of disabilities or loss of functions.
60
60
S
i
g
n
s
 
a
n
d
 
S
y
m
p
t
o
m
s
 
o
f
 
D
e
m
e
n
t
i
a
Memory loss
Difficulty in performing simple everyday tasks
Loss of spatial awareness, orientation
Loss of basic skills/language skills
Aggressive behaviour
Resistive behaviour
Passive or unresponsive reactions
Emotional outbursts / Emotional response damaged
Constant repetition
Difficulty with communication
61
61
S
i
g
n
s
 
a
n
d
 
S
y
m
p
t
o
m
s
 
o
f
 
D
e
m
e
n
t
i
a
Inappropriate behaviour / can become introverted
Lack of understanding of danger
Inability to make a decision
Self neglect.
Neglect of home.
Apathy – not caring what happens around them.
Loss of social relationships.
Loss of family relationships.
Incontinence.
Difficulty in recognising people/places.
62
62
I
s
s
u
e
s
 
R
e
l
a
t
e
d
 
t
o
 
a
n
 
O
l
d
e
r
 
P
e
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s
o
n
w
i
t
h
 
D
e
m
e
n
t
i
a
People are unable to care for themselves once clinical
diagnosis has taken place usually
Full time care (24/7) is required
Finance – what funding is available
Support – Alzheimer’s/Carer’s Association
Staffing levels – carefully worked out care plan
Transport – can only go out with assistance
Medication – often refuses medication which would help
Behaviour – coping with different types of behaviour is
demanding
63
63
F
e
e
l
i
n
g
s
 
o
f
 
t
h
e
 
O
l
d
e
r
 
P
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r
s
o
n
 
w
i
t
h
D
e
m
e
n
t
i
a
Increasing loss of functions / Unable to perform personal tasks
Impact loss of self esteem / respect / dignity
Feel useless/ burdensome/ Fear of being a burden to family
Resent carer’s / family / help
Fear of complete loss of skills
Fear of what will happen eventually
      -   Loss of independence/ Unable to make own decisions
Fear of pain / suffering
Fear of death
Fear of isolation
Fear of not being understood
64
64
C
a
r
e
r
s
 
F
e
e
l
i
n
g
s
 
t
o
w
a
r
d
s
 
a
n
 
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d
e
r
P
e
r
s
o
n
 
w
i
t
h
 
D
e
m
e
n
t
i
a
Carer may feel anger
At losing client
At lack of ability to cure them
At medical profession
At own ability to do anything curative
Carer may feel depressed
At impending loss
Watching suffering client
If main Carer is husband or wife – discuss
65
65
C
o
n
d
i
t
i
o
n
s
 
t
h
a
t
 
R
e
q
u
i
r
e
 
I
m
m
e
d
i
a
t
e
A
t
t
e
n
t
i
o
n
Cardiac arrest/ Pain in left arm/ chest
Choking
Difficulty with breathing/ blue around lips
Fractures / Falls
Epileptic seizures
Stroke
Unexplained unconsciousness
Burns/scalds
Electric shock
Poisoning
Severe bleeding
66
66
T
y
p
e
s
 
o
f
 
L
o
s
s
I
m
m
e
d
i
a
t
e
 
L
o
s
s
:
No time to prepare
Wishes not known
Quickly adopt coping mechanisms
No time to say goodbye/finalise things
L
o
s
s
 
f
o
l
l
o
w
i
n
g
 
c
h
r
o
n
i
c
 
i
l
l
n
e
s
s
:
More time to adjust/ go through grief
Time to say goodbye
Family arguments can be resolved
Express wishes
Help sort out physical, emotional, spiritual, social and financial need
67
67
I
n
d
i
v
i
d
u
a
l
 
N
e
e
d
s
 
o
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a
 
D
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i
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s
D
e
a
t
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s
 
p
a
r
t
 
o
f
 
l
i
f
e
Important that the person dies with dignity and respect
In an environment where all needs are met i.e.: physical,
emotional, physiological, social, spiritual
Each death is an individual experience unique to the person
Client to be allowed to make choices about care needs (if
possible)
Care plans to have an input from client / family
Give time and space to grieve
Dying is a process/journey everyone must make alone
68
68
F
i
v
e
 
S
t
a
g
e
s
 
o
f
 
G
r
i
e
f
1.
D
e
n
i
a
l
 
o
r
 
i
s
o
l
a
t
i
o
n
(Often won’t believe diagnosis)
2
.
 
A
n
g
e
r
 
(
W
h
y
 
m
e
?
)
3
.
 
B
a
r
g
a
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(
P
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t
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B
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4
.
 
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p
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)
69
69
F
i
v
e
 
S
t
a
g
e
s
 
o
f
 
G
r
i
e
f
The family and the dying person will go through
similar stages of grief – through not necessarily
at the same stage at the same time
This can often cause problems
Carer’s need to help clients and family members
to cope with the circumstances surrounding
death
In order to help others Carer’s need to look at
their own anxieties, fears and attitudes they may
have about death
70
70
C
o
p
i
n
g
 
w
i
t
h
 
D
e
a
t
h
It is physically and emotionally demanding
It helps to discuss death prior to it happening
Every situation is unique
Carer’s need to be trained / education in the dying
process
“De-brief” with Management for care staff
Counselling specifically for care staff/ families
71
71
C
o
p
i
n
g
 
w
i
t
h
 
D
e
a
t
h
A
s
p
e
c
t
s
 
o
f
 
c
a
r
e
 
t
o
 
b
e
 
a
d
d
r
e
s
s
e
d
:
Pain
Watching skin integrity
Indigestion
Nausea /vomiting
Diarrhoea / constipation
Urinary tract infections
Difficulty in swallowing
Dyspnoea/ Breathing difficulties
 Sore Mouth/Dry Mouth
D
e
l
i
r
i
u
m
 
/
 
a
l
t
e
r
e
d
 
s
t
a
t
e
 
o
f
 
c
o
n
s
c
i
o
u
s
n
e
s
s
72
72
A
s
p
e
c
t
s
 
o
f
 
N
u
r
s
i
n
g
 
C
a
r
e
Communication
Emotional support
Spiritual needs
Dealing with fear – client and family
73
73
H
e
l
p
i
n
g
 
t
h
e
 
F
a
m
i
l
y
 
o
f
 
t
h
e
 
B
e
r
e
a
v
e
d
Allow family to talk and express fears
Assist with formulating care plan
Assist with physical / spiritual needs – if desired
Give them area/ space to talk privately
Make refreshments
Accommodate phone calls
Advise where they can go for counselling
Allow time to speak to Doctor
After death allow time to mourn
Spend time with the deceased
74
74
A
f
t
e
r
 
d
e
a
t
h
 
h
a
s
 
o
c
c
u
r
r
e
d
Respectfully carrying out duties after Death;
Treat the deceased body with respect
Once breathing has stopped the nurse will check for signs of
life before calling GP to come and confirm death has occurred
N
u
r
s
e
 
C
h
e
c
k
 
S
i
g
n
s
 
o
f
 
l
i
f
e
 
a
r
e
:
Breathing:  Stops
Heartbeat / Pulse: few beats, then stops
Level of consciousness: pupils fixed and no reaction after
death has occurred
Muscle tone: flaccid/floppy
Response to stimuli: none
75
75
A
f
t
e
r
 
D
e
a
t
h
 
d
u
t
i
e
s
 
f
o
r
 
C
a
r
e
r
s
Note time of death
Close eyelids
Disconnect any tubing
Put teeth in
Close mouth/ jaw
Replace any dressings with clean ones
Change continence pads
Change any soiled personal or bed cloths
Place hands by sides
Cover loosely with clean sheet
Close door for privacy
Call Minister of religion (if not already there)
Leave for one hour
76
76
L
a
y
i
n
g
 
o
u
t
 
a
 
B
o
d
y
Nowadays bodies are usually laid out in a Mortuary
If this doesn’t happen
Body to be bathed and dressed in pre-selected clothing
Wrapped in sheet
If in nursing home/hospital body is tagged with name
for identification
All procedures to be carried out according to nursing
home / hospital / company policy / procedures
Any religious rights to be facilitated where reasonably
practicable
77
77
L
a
y
i
n
g
 
o
u
t
 
a
 
B
o
d
y
Allow family to stay with deceased
Try to assist in any practical way that is possible
Duties to be carried out quietly, efficiently and with
respect
Once body is declared dead by GP the family can
contact the undertaker
What happens the body remains the nurses / carer’s
responsibility until he/she leaves the Nursing home /
hospital
78
78
U
n
i
t
 
4
 
 
C
a
r
e
 
S
e
t
t
i
n
g
s
Community Nurse
   
Nursing Home
Home Help/ Private Carer
District Nurse
Emergency Services
Retirement Villages
Hospices
General Hospitals
Residential Homes
Psychiatric Hospitals
79
79
S
e
r
v
i
c
e
s
 
f
o
r
 
O
l
d
e
r
 
P
e
r
s
o
n
Education
Retirement / Leaving the Workplace
Leisure
Public Health Nurse
Occupational Therapist
Physiotherapist
Voluntary Groups
Day Care Centres
Respite Care
80
80
Q
u
a
l
i
t
y
 
A
s
s
u
r
a
n
c
e
It is important that the Older Person feels safe and secure to avail of any
of these services available.
The registered body responsible for the safety and upkeep of standards in
healthcare in Ireland is HIQA (Health Information and Quality Authority)
Statutory Responsibility
Setting standards for health and social services
Monitoring health quality
Health technology assessments
Health information
Social Services Inspectorate
81
81
H
I
Q
A
s
 
A
p
p
r
o
a
c
h
P
r
i
n
c
i
p
l
e
s
Openness and transparency
Focus on outcomes
Person-centredness
Evidence-based practice
I
n
s
p
e
c
t
i
o
n
s
;
Medical department
Environmental health department
Occupational health department
82
82
A
n
y
 
Q
u
e
s
t
i
o
n
s
?
83
83
R
e
f
e
r
e
n
c
e
s
/
R
e
s
o
u
r
c
e
s
 
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u
i
c
k
 
R
e
f
e
r
e
n
c
e
 
G
u
i
d
e
T
h
a
n
k
 
y
o
u
!
“Like” our Facebook page,
a
n
d
 
l
e
a
v
e
 
u
s
 
a
 
r
e
v
i
e
w
!
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 and tweet us anytime!
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Explore the physiological, social, and emotional aspects of ageing in healthcare. Learn about the ageing process, demographic changes, physiological effects, physical diseases, and social impacts on older individuals. Gain insights into the holistic needs of older people and the challenges they face in society. Discover the importance of providing appropriate health and social services to support the ageing population.

  • Ageing process
  • Health impact
  • Social well-being
  • Holistic care
  • Healthcare challenges

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  1. Get in Touch! Like our Facebook page, and leave us a review! Follow us on Twitter @ HCTS_ie and tweet us anytime! Visit our website: Healthcaretrainingsolutions.ie Or you can e-mail us: info@hcts.ie

  2. Care of the Older Person pwt ref:1908COP

  3. Housekeeping 3

  4. Unit 1 - The Ageing Process Defining ageing process Where we live in the world Our environment Our lifestyle Social factors Inherited or genetic factors 4

  5. Demographic Changes The ageing population Life expectancy greatly increased Incidence of: Disability, disease, mental illness Geographic Variations Physical environments Social and economics influences Behavioural Factors Access to appropriate, effective health and social services 5

  6. Physiological Process of Ageing Hair loss Muscle mass Bones Digestive System Heart Lungs Reproductive Organs Temperature Control Senses Eyes and Ears Skin 6

  7. Physical Diseases when Ageing Eyes Cataracts Glaucoma Mouth Gum disease Loss of teeth Oral health declines Skin Irritations Moles / Warts Varicose Veins Shingles 7

  8. Physical Diseases when Ageing Bones and Joints Arthritis Osteoporosis Nervous System Hypothermia Multiple Sclerosis Parkinson s Disease Dementia Alzheimer's Depression Stroke - Blood clotting 8

  9. Social impact of ageing Factors which can have a dramatic effect on the older person: Retirement Financial problems Increasing dependence can cause a loss of self respect Bereavement Feelings of isolation Physical decline 9

  10. Different attitudes to ageing/ older people Greater demand on the care delivery / medical services. Holistic Needs; Physical Psychological Social Environmental Emotional Spiritual 10

  11. Statutory and Voluntary Agencies promoting well being Statutory Agencies GPs Community Nursing Services Local Authority Dentists Physiotherapists Chemists Chiropodists Opticians Paramedics Hospitals Residential Care HSE 11

  12. Voluntary Agencies Local Support Groups / Community Services Home Care Red Cross Meals on Wheels Private Agencies BUPA, PPP, VHI, VIVAS Private Providers: Private hospitals Orthodontists Physiotherapists Chiropodists 12

  13. Preparation for Retirement Can be defined as the end of a working life Compulsory retirement aged 66 Retirement should be planned to address the following key areas: Pre-retirement courses Healthcare issues Financial provision Housing Social needs Leisure provision/social interests 13

  14. The Older Person Retirement is difficult in any group You have a duty to uphold the rights of all clients in their care setting Everyone is entitled to the same level of care Respect them Treat them with dignity Help them to maintain their independence 14

  15. Unit 2 - Working With the Older Person Holistic Needs: Physical Social Emotional Psychological Recreational Financial Environmental Spiritual. 15

  16. Maslows Hierarchy of Human Needs 16

  17. Activities of Daily Living Maintaining a safe environment Communicating Breathing Eating and drinking Elimination Personal Hygiene and dressing Controlling body temperature Mobilising Working and playing Sleeping Sexuality Dying 17

  18. Physical Needs Ability to mobilise decreases, therefore ability to complete own personal hygiene is affected Can be very difficult to accept help physically Independence decreases Access to equipment needed for personal care Housing issues (bath/ shower accessibility) Dignity and Respect Skin care Continence Care 18

  19. Social Needs Ability to form and maintain relationships Access to social situations If social needs are not met loneliness and isolation results 19

  20. Emotional Needs Focuses on feelings of the individual Their ability to express, suppress Development of a personal identity Take responsibility for own actions Recognised emotions Laughter, happiness, anger, sadness, distress Older people are a vulnerable group Emotional needs are often neglected 20

  21. Psychological Needs Mental well being: The ability to think clearly, problem solve, make rational decisions, perform particular processes to do with intellect The ability to express emotions, deal with stress, cope with other demands, on the mind social, physical, mental, emotional All needs are interlinked and can have an effect on each other 21

  22. Recreational Needs Needs which promote mental activity / stimulation: Recreational activities Stimulate: Physical, mental, emotional well being N.B. Whilst there can be progressive deterioration in physical capabilities there should be a positive effort to promote recreational needs Activities should be suitable to client group i.e., age / skill appropriate, client involved Clients know best what they want 22

  23. Financial Needs Older people may be dependent financially: If they are in a lower sociological group No pension provision Suffer from illness/disability If they live in isolation No means of transport Mental faculties are deteriorating Receive assistance when over 70 but may not meet needs 23

  24. Financial Needs If a person cannot deal with their own affairs: Appropriate legal steps must be taken Assessment of mental ability carried out by GP Power of attorney given to: A relative, legal person, social service departments (under guardianship arrangements can deal with financial commitments) 24

  25. Environmental Needs The surroundings in which we live includes: Noise, housing, social/physical context, noise, air, water quality Anything that affects peoples existence People should, where possible be cared for in own surroundings with family and community support With input from GP Community/District Nurse, Practice Nurse, family 25

  26. Spiritual Needs Spiritual needs have to do with beliefs Carer s have a duty to facilitate all religious denominations Older people like to practice their religion How can the Spiritual needs be met N.B. People who are spiritually fulfilled are happy/contented/accepting 26

  27. Nursing Home Environment Physical context Warmth, temperature, food, drinks, friendliness, atmosphere. Psychological needs Social needs Emotional needs Intellectual needs Invasion of personal space Often confuses people Isolation, loneliness even when surrounded by people 27

  28. Role of Healthcare Assistant To assist the trained nurse to carry out planned care To report any unusual findings to the trained nurse To have an understanding of what needs to be reported / recorded To carry out basis Care of the Person duties Encourage independence in all aspects of care Assist clients to take part in social/recreational activities Orientate clients to time/place 28

  29. Role of Healthcare Assistant Know how to communicate with clients. Convey empathy, sympathy, patience, cheerfulness. Know about confidentiality and how to observe it. Have enthusiasm for the job Be able to interpret body language/messages of vulnerable clients Be cheerful in the execution of tasks Never show disapproval when doing tasks that are difficult Be a good listener 29

  30. Communication Communication is a two way process Sender message receiver Some clients may feel vulnerable Communication can be verbal, non-verbal Client s with vision difficulties Client s with speech difficulties Will involve assessing their problem Deciding on the method of communication Clients must be consulted on all aspects of their care Families should also be included in care 30

  31. Communication Effective communication can be facilitated by showing sympathy, empathy to client, family, friends Be prepared to listen Use open body language be approachable Be friendly, smile, show a caring attitude Confidentiality do not abuse Refer to trained member of staff who can assist Carer s are not allowed to relay client details Be polite to members of the multi disciplinary team and assist wherever you can 31

  32. Empowerment Empowerment means giving control to the client Enabling them to take control of: Their own lives Own decisions Choosing their own activities In cases where a client finds difficulty or lacks confidence then power can be shared between client and carer 32

  33. Advocacy Advocacy means: Representing the interests of another, speaking on their behalf, presenting their case for them. Also means: Encouraging, enabling clients to speak up for themselves, to be assertive People who require advocates are usually vulnerable members of society e.g., older people, children, sick people, poorer members of society, ethnic minorities people with language or communication problems Encouragement of the client to self express is assisting with self advocacy and is a way of empowering 33

  34. Independence The ability to do things for self without help or assistance from anyone else Being able to control own environment, lifestyles, choices, needs Being dependent may feel like a burden Carer s should be encouraged to do for the client s only what they cannot do for themselves in order to maintain independence Decision making should always involve client and family 34

  35. Independence An assessment of needs is necessary: To find out what clients needs assistance with Discussion is important to best identify needs A skills assessment is necessary in case equipment is required Knowledge of previous lifestyle Will help identify client and aspirations. 35

  36. Individualised Care Specifically designed for the particular client Involves the delivery of care using a holistic method; Physical, emotional, spiritual, social, intellectual etc. 12 Activities of Daily Living Safe Environment Communication Breathing and Circulation Eating and Drinking Washing and Cleaning Controlling Body Temperature - Elimination - Dying - Sleeping - Mobilisation - Expressing Sexuality - Working and Playing 36

  37. Individualised Care Nurse: Select appropriate care needs of client Write a care plan for each client Sets realistic/achievable goals Plan a review date 3 / 6 months Updating of plan if some changes in condition or rewrite if total change/deterioration Both short/long term care plans to be used Filed properly Records kept for seven years All plans to be legal/dated/signed/upgraded 37

  38. Dignity Processing self esteem, being worthy of respect, showing pride in achievement Dignity is a fragile concept and preserving it can be difficult Needs mutual respect between clients and carer Intimate tasks to be performed in a private setting Minimum number of people present Notice on door to ensure privacy/dignity Respect client feelings Use prompts, confidence boosters appropriately. Clients should be spoken to, not spoken of Lack of patience can lead to a loss of dignity 38

  39. Choice As individuals we can make decisions about what we wear, how we live, socialise, the type of work we do, who to be with, where to go e.tc., gives us a sense of self respect / self worth As a carer you cannot belittle or disregard a client s wishes You should enable or facilitate client s where possible Facilitating choice means giving respect, being patient, preserving dignity 39

  40. Constraints on Choice Loss of dignity may create vulnerability Carer s attitude should be one of encouragement Lack of time Lack of patience Criticism do not criticise client s choice Lack of assistance Not to have choice means that clients are controlled/disempowered Empowering is putting the ball back in the client s court Carer s are in a position of power they should not abuse it 40

  41. Ways to Facilitate Choice Be flexible: Allow choice of menu Choice of clothing Choice of where to dine Choice of bedtime Giving time to express feelings Choice of entertainment Allowing client s to assist in formulating own care plan Promotion of the theory / practice of self advocacy 41

  42. Respect and Dignity Dignity means being worthy of respect and possessing pride and self esteem Dignity and respect go hand in hand i.e., all people must be given respect in order that dignity needs are preserved Respect means treating each person as individual, tolerating point of view, allowing choice and facilitating choice where vulnerable clients are involved Giving respect to vulnerable clients means empowering them, creating and maintaining their independence It also means doing only for the client what they cannot do for themselves 42

  43. Self Esteem Self esteem is a sense of who we are: People have ambitions A desire to be someone, to do certain things, have a set of values and achieve certain things Want to be unique and individual Increasing self esteem can lead to a boost in confidence and self worth Low self esteem leads to a lack of confidence resulting in depression and lack of confidence Good self esteem is important to encourage 43

  44. Family/Carers as Partners in Care Client s should be consulted in every aspect of care Family can help to make logical decisions It helps family to think that they are still useful to their loved ones Help client feel loved Helps create independence Allows carer s to do other work We do not know best is something we need to remember 44

  45. Carers Effectiveness Carer s need to have a Purpose/ Aim Job specific training Being a member of the unit/ team Responsibility Having sufficient staff to perform required tasks Staff relationships with each other Good communication Praise for care Suggestions Camaraderie 45

  46. Issues that may affect carers Constraints Manipulative controlling behaviour Negativity Lack of confidence/loss of self confidence Poor staffing levels Lack of motivation Poor management Ineffective communication is unit/ team 46

  47. Health Promotion for Older Clients Encourage health choices and contributes to: General well being Emotional well being Gives a feel good factor Identifies health related problems Improves body function Promotes exercise regimes/fitness Prolongs life 47

  48. Health Promotion for Older Clients Healthy eating: Diet should consist of a balance of proteins, carbohydrates, dairy products, fruit and vegetables, oils/fats/sugars (small amounts) Alcohol consumption: Should be taken in moderation Exercise: It helps to improve joint function Smoking: Is harmful and should be discouraged 48

  49. Therapeutic interventions Would improve/enhance social interactions Keeps mind/brain active and alert Creates a social existence Gives a sense of purpose/sets goals There are often constraints Difficulty in accessing therapists Transport facilities Mobility issues/ pain No one to accompany them Lack/loss of mental/intellectual skills Money constraints living on pension 49

  50. Therapeutic interventions Day care Speech therapy Occupational therapy Physiotherapy Chiropody Preparation for retirement classes There are alternative medicines/therapies which can enhance conventional medicine (must be approved by GP/ Pharmacist first) 50

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