Efficient Petition Management System in the Chief Minister's Special Cell, Tamil Nadu
The Chief Minister's Special Cell in Tamil Nadu, established in 1974, efficiently manages public petitions through various modes including in-person, post, email, and online submissions. Petitions are coded, categorized, and assigned to relevant departments for action. Nodal officers ensure timely responses and proper disposal of petitions. The system, implemented since 1993, uses advanced software for tracking and monitoring petitions to ensure effective governance.
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Chief Ministers Special Cell Government of Tamil Nadu D.Baskarapandian,I.A.S., Special Officer, Chief Minister s Special Cell, Government of Tamil Nadu.
Constituted in 1974 Comprises Six sections Headed by a Special Officer Cadre strength 55 staff
Computerization - March 1993 Online Entry of Petitions - October 2002 Web Based Reply System - Nov 2006
Version 7.0 Software used Front End Tool Hyper Text Protocol Back End Tool MS SQL Server From November 2012
Receipt of petitions through various modes In Person Through Post By email (cmcell@tn.gov.in) Online (www.cmcell.tn.gov.in) CM Cell Petitions includes petitions received by Hon ble Chief Minister At Camp Office While on Tour At Chief Minister s Office.
Once the Petitions are received in Offline, they are numbered and Scanned. Then coded and categorized based on the grievance. For each grievance and category Sub categories have been created. The petitions are then segregated and assigned to Department/District wise. As Scanned copy of the petitions are sent, the officers concerned immediately get to know the details of the petitions assigned to them. The Officers have to post the gist of action taken on the request of the petitioner online.
Coding of Petitions CODE A CM Constituency B CM Convoy C Camp Office D Disposed E E mail F CM Cell G Governor H Speaker Petitions I Central Government Petition J CM Petitions K Mobile App Petitions L Election M MLA Petition N Opp. Party Leader O CM Office P Priority R Residence Petition S Special T Tour U CM Cell Counter V Deputy CM W Online Petitions Y RTI Act Z Repeat Petition( More than 2) Mode of receipt
Replies are carefully scrutinized and closed as Accepted Or Rejected based on the disposal of petitions. Interim replies and incomplete replies furnished by the departments are kept pending . To monitor and expedite disposal of petitions Nodal officers have been appointed in all the Districts/Departments.
Nodal Officers Total numbers of Nodal Officers - 313 Secretariat Departments Heads of Departments District Collectors/DM Superintendents of Police Commissioners of Police : 6 : 37 : 207 : 32 : 31
Online submission of Petitions was inaugurated on 12.08.2012 (www.cmell.tn.gov.in) Petitioner s can lodge their grievances through online 24x7 by registering their credentials Tracking of grievance by the petitioner is also facilitated.
Online submission enables the petitioners to lodge their grievances by choosing grievance categories through drop down list box.
DETAILS OF YEAR WISE RECEIPT /DISPOSAL OF PETITIONS Complied Rejected Disposed Year Receipt % Nos % Nos % Nos 276790 56222 20% 220568 80% 276790 100% 2011 401987 106849 27% 295138 73% 401987 100% 2012 396975 127085 32% 269890 68% 396975 100% 2013 354006 121608 34% 232398 66% 354006 100% 2014 300511 105819 35% 194276 65% 300095 100% 2015 384767 138450 36% 246317 64% 384767 100% 2016 198160 76224 38% 121936 62% 198160 100% 2017 208216 101942 49% 104748 50% 206690 99% 2018 190240 76684 40% 66565 35% 143249 75% 2019
Receipt / Disposal of Petitions 1400000 1200000 1000000 Disposed % Total No of Disposed Total No of Rejected Total No of Complied Total No of Receipt Year 800000 600000 400000 200000 0 2011 2012 2013 2014 2015 2016 2017 2018 2019
Category wise Receipt of Petitions 2018 Sl.No Main Category Received Accepted Rejected 1 2 3 4 5 6 7 8 9 POLICE LAND MATTERS EMPLOYMENT BASIC AMENITIES FINANCIAL ASSISTANCE SERVICE MATTERS OTHER PENSION HOUSING SERVICE PENSION GENERAL 26166 23682 17364 16224 9846 8112 7815 7310 4541 917 13198 10446 619 12534 5168 3183 2891 2057 2464 476 12825 13074 11092 3577 4610 4823 4909 5207 1899 404 10 11 12 13 CM PUBLIC RELIEF FUND SPECIAL INITIATIVES COMP AFTER FIRE ACCIDENT 833 761 256 508 391 139 304 370 107 14 15 16 17 18 19 FLOOD RELATED RELIEF POLICY DECISION ASSIGNMENT AWARDS SOCIAL INJUSTICE REFUGEES 203 174 42 41 7 3 111 66 4 7 3 3 87 100 38 34 3 0
Category wise Receipt of Petition 2019 Sl.No 1 2 3 4 5 6 7 8 9 Main Category Received 21164 20697 19536 12596 10414 7195 6492 5656 3768 Accepted 7582 7323 13083 4157 4594 1858 1940 1583 1383 Rejected 7346 7998 2577 6479 4026 4166 3436 2617 1215 POLICE LAND MATTERS BASIC AMENITIES EMPLOYMENT FINANCIAL ASSISTANCE HOUSING OTHER PENSION SERVICE MATTERS SERVICE PENSION 10 11 12 13 14 CM PUBLIC RELIEF FUND GENERAL FLOOD RELATED RELIEF SPECIAL INITIATIVES POLICY DECISION 647 597 470 453 323 229 258 226 122 82 189 245 207 291 122 15 16 17 18 19 COMP AFTER FIRE ACCIDENT AWARDS REFUGEES ASSIGNMENT SOCIAL INJUSTICE 136 27 4 1 1 52 5 1 0 0 39 17 1 1 0
Top 5 Depts - 2011 (Receipt wise ) S.No Name of the Departments No of Receipts 1 Home 16857 2 School Education 12394 3 Health & Family Welfare 7868 4 Labour & Employment 7100 5 Tourism & Culture 7096
Top 5 Departments 2012 (Receipt wise) S.No Name of the Department No of Receipt 1 Home 18825 2 School Education 14547 3 Health & Family Welfare 9737 4 Municipal Administration & Water Supply 9546 5 Housing & Urban Development 7953
Top 5 Departments - 2013 (Receipt wise) S.No Name of the Department No of Receipts 1 Home 18058 2 Municipal Administration & Water Supply 12275 3 School Education 11961 4 Housing & Urban Development 10808 5 Health and Family Welfare 8149
Top 5 Departments - 2014 (Receipt wise) S.No Name of the Departments No of Receipts 1 Home 16312 2 School Education 12342 3 Municipal Administration & Water Supply 10436 4 Transport 7511 5 Health and Family Welfare 6800
Top 5 Departments - 2015 (Receipt wise) S.No Name of the Departments No of Receipts 1 Home 12277 2 Municipal Administration & Water Supply 9565 3 Housing & Urban Development 9317 4 School Education 6773 5 Transport 6763
Top 5 Departments - 2016 (Receipt wise) S.No No of Receipt 1 66983 2 15401 3 11534 4 10772 5 8303
Top 5 Departments - 2017 (Receipt wise) S.No Name of the Department No of Receipt 1 Home 8278 2 Municipal Administration & Water Supply 5641 3 School Education 5583 4 Housing & Urban Development 5355 5 Transport 3744
Top 5 Departments - 2018 (Receipt wise ) S.No Name of the Department No of Receipt 1 Home 8750 2 Municipal Administration & Water Supply 6598 3 School Education 6544 4 Transport 4238 5 Housing & Urban Development 3865
Top 5 Departments - 2019 9Receipt wise) S.No Name of the Department No of Receipt 1 Home 7641 2 Municipal Administration & Water Supply 6768 3 School Education 4969 4 Transport 3566 5 Housing & Urban Development 3259
Monitoring Centrally Monitored. Weekly Status Report. Average disposal Time 20 25 Days Monthly Review Meeting/through Video Conferencing with the Nodal Officers concerned to monitor and expedite disposal of Petitions. Importance given to Health/Education/Children/women/Police related issues. Instructions are being given to the Depts/Districts to dispose of the petitions with in a months time.
Periodical Briefing of Status Reports Weekly Status reports of is briefed to the Prinicipal Secretary to the Hon ble Chief Minister On every Monday District wise status reports are being communicated to the District Collectors, SPs ,COPs.
Monitoring in Districts During the Grievance Redressal Day observed on every Monday, the District Collectors review the Chief Minister s Special Cell petitions with District Subordinate Officers.
Monitoring of Chief Minister Special Grievance Redressal Scheme A Special Grievance Redressal Scheme was conducted in all the villages/wards of Districts during August & September 2019 Total No of Petitions received - 10 Lakhs Monitoring & Review of petitions is being done by Chief Minister s Special Cell
