Customer Relations Practices in Academic Institutions: A Focus on Quality Assurance and SERVICOM at UNILAG
Presented by Dr. A.E. Omotayo, this document explores the importance of customer-centric practices in academic institutions, specifically focusing on Quality Assurance and SERVICOM at the University of Lagos (UNILAG). The purpose is to instill a high level of commitment to vision, mission, and value
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Overview of SERVICOM: Driving Service Delivery and Citizen Satisfaction
SERVICOM, a program aimed at improving service delivery in Nigeria, emphasizes commitment, dedication, and consideration towards citizens. It involves principles such as affirmation, conviction, and avowal to provide timely, transparent, and effective services. The Service Charter ensures organizati
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