Change in culture is vital to address damp and mould issues in the housing sector. Recommendations include adopting a zero tolerance culture, focusing on proactive responsibility, treating people fairly, and implementing effective communication strategies. The sector has responded with specialist co

0 views • 24 slides

Explore the role of institutions like the Financial Conduct Authority and Financial Ombudsman Service in safeguarding consumers in personal finance. Learn about the Financial Services Compensation Scheme and why consumer protection is crucial. Discover insights on banking practices through the lens

0 views • 12 slides

The Office of the Ombudsman for EEOICPA plays a crucial role in providing information, guidance, and assistance to claimants under the Energy Employees Occupational Illness Compensation Program. Established in 2004, the Ombudsman's office is independent and maintains confidentiality in its communica

0 views • 15 slides

The Office of the Ombudsman for the Energy Employee Occupational Illness Compensation Program Act (EEOICPA) provides confidential guidance, information on benefits, and assistance to claimants. They submit annual reports detailing received complaints and assist individuals with claim difficulties, a

1 views • 14 slides

The Ombudsman's Clinical Standard focuses on establishing good clinical care and treatment, using standards, guidance, and scientific evidence to improve public services. Through local investigations, the goal is to ensure decision-making transparency and sensitivity to patients' needs. Case studies

0 views • 20 slides

Long-Term Care Ombudsman Programs (LTCOP) advocate for residents in long-term care facilities by investigating and resolving complaints, providing information, and advocating for systemic improvements. This evaluation study delves into the structure and operations of LTCOP at local, state, and feder

0 views • 27 slides

This webinar discusses the introduction of a new Complaint Handling Code for the sector, aiming to address issues in social housing complaint processes. It covers key points, the background leading to the code's development, the Ombudsman's experience, and the code's aims and framework towards high-

0 views • 14 slides

Developing a comprehensive plan to address the storage and management of ward records is crucial for providing individuals with access to their personal histories and fostering healing from past traumas. This case study delves into the challenges faced, key recommendations made by the Ombudsman, and

5 views • 22 slides

The Office of the Ombudsman provides support and information regarding the Energy Employees Occupational Illness Compensation Program (EEOICPA). They assist claimants, attorneys, and others, offering guidance through the claims process and addressing concerns. Their duties include recommending resou

1 views • 28 slides

Explore insights from the ACL Louise Ryan State LTC Ombudsman Conference, covering NORS basics, administration details, ACL mission, leadership, and tips on effectively using the National Ombudsman Reporting System (NORS) for data collection and reporting.

0 views • 22 slides

The Office of the National Ombudsman, created under the Small Business Regulatory Enforcement Fairness Act of 1996, acts as a mediator between small businesses and federal agencies, addressing concerns about regulatory enforcement. Encouraging regulators to prioritize compliance assistance over pena

2 views • 16 slides

The Community Safety Oversight Bill aims to enhance safety through improved oversight of police conduct, systemic failures, and community complaints. It emphasizes partnerships, holistic policing needs assessment, and cooperative governance. The Bill establishes the Provincial Police Ombudsman and S

0 views • 12 slides

An exploration of the role of Ombudsman in Minnesota, focusing on the functions and responsibilities of the Office of Ombudsman for Mental Health and Developmental Disabilities. Learn about the mission, people served, and the definition of an agency, facility, or program in relation to mental health

0 views • 20 slides

NORS Training Part III covers important aspects such as verification, disposition, referrals, and closing cases within the National Ombudsman Reporting System. It emphasizes the significance of confirming facts alleged by complainants, determining final resolutions, and following resident direction

0 views • 77 slides

Long-Term Care Ombudsmen (LTCOs) act as resident advocates, ensuring quality care and quality of life in long-term care facilities. Established in 1972 under the Older Americans Act, the program has evolved to cover various types of care facilities. LTCOs investigate and resolve complaints, advocate

0 views • 16 slides

Equitable Services Requirements and guidelines under ESSA outline the responsibilities of education officials, ombudsman, and private school administrators to ensure fair distribution of federal funds. The ESEA Team in Maine works to uphold Title I, Part A, Migrant Education, Teacher Quality, Englis

0 views • 56 slides

The Elementary and Secondary Education Act (ESEA) of 1965, as amended by the Every Student Succeeds Act in 2015, ensures equitable participation of private school students and teachers in federal education programs. The Office of Non-Public Education (ONPE) oversees this initiative, providing resour

0 views • 30 slides

The American Rescue Plan Act awards funds for various OAA activities under Title III.B, C1, C2, D, E and Title VII Ombudsman Project from April 1, 2021, to September 30, 2024. The grants have specific end dates, and fiscal flexibilities are available for ARP Title III and Title VII grants during the

0 views • 14 slides

Legal Ombudsman Darren Cox oversees a complaints process that involves assessment, investigation, and decision-making on various legal matters, with a significant number of contacts and complaints handled each year. The top areas of law for client complaints include residential conveyancing, family

0 views • 16 slides

Providing a helping hand to small businesses to navigate environmental regulations, the Compliance Assistance Office (CAO) serves as an ombudsman established in 1998 under the Clean Air Act. Offering free and confidential services, the CAO assists businesses in complying with regulations, resolving

0 views • 9 slides

The Long-Term Care Ombudsman Program plays a crucial role in emergency preparedness and response by providing support, training, and advocacy for long-term care residents. The program focuses on enhancing skills to handle complaints and represent resident interests during emergencies. Key terms, res

0 views • 37 slides

The Office of the Ombudsman for the Energy Employees Occupational Illness Compensation Act (EEOICPA) in Cullman, AL held outreach meetings in November 2019. They provided information on benefits, resources, and assistance related to EEOICPA claims. The Ombudsman's duties include making recommendatio

0 views • 28 slides

This webinar conducted in March 2012 focused on improving consistency in NORS reporting by providing clarification on activities required to be reported to AoA. Key aspects covered included reviewing AoA definitions, activities, measures, and coding scenarios. Initial comments from notable figures i

0 views • 52 slides

Equitable Services for Private Schools under ESSA ensures fair educational benefits for private school children, teachers, and personnel compared to public schools. Requirements cover various programs like Title I and Title IV, with an ombudsman role to enforce compliance. ESSA mandates separate pro

0 views • 29 slides

Explore the origins and significance of the institution of Ombudsman, with a focus on the Indirect Tax Ombudsman's role in resolving public grievances related to Customs, Central Excise, and Service Tax departments. Learn about the standards in public life and the global adoption of Ombudsman instit

0 views • 25 slides

Explore the essential elements of ethical decision-making in Ombudsman practice, including the LTCO Code of Ethics, maintaining credibility, and supporting vulnerable individuals. Learn how to navigate ethical dilemmas and uphold integrity in serving clients effectively.

0 views • 33 slides

Incorporating person-centered care principles in ombudsman training is vital for enhancing the quality of long-term care services. This webinar held on October 24, 2012, discussed the application and implementation of innovative practices from state programs to advocate for quality care, resident ri

0 views • 28 slides

Learn about the Long-Term Care Ombudsman Program (LTCOP) and the vital role of Long-Term Care Ombudsmen (LTCO) in advocating for the quality of life and care of residents in long-term care facilities. Explore the history, responsibilities, and key functions of LTCOP, including investigating complain

0 views • 12 slides

Learn about consumer rights and various resources available for effective complaint resolution in Ireland. Topics include the Competition and Consumer Protection Commission, trade associations, ombudsman services, and the Financial Services Ombudsman. Discover non-legislative approaches, contact inf

0 views • 43 slides

The Long-Term Care Ombudsman Program (LTCOP) plays a crucial role in advocating for residents of long-term care facilities, investigating complaints, and pushing for systemic improvements. Administered state-wise with a significant volunteer workforce, the program collaborates with various entities

0 views • 23 slides

Explore the vital role of the Medicare Beneficiary Ombudsman in addressing beneficiary inquiries, providing education, and recommending improvements in Medicare administration. Discover when to contact the Ombudsman for systemic issues, research topics, or feedback on Medicare experiences, including

0 views • 14 slides

Explore insightful tips from Ombudsman experts on navigating challenging situations between consumers and facility representatives, addressing common dynamics, advocating for rights, and the value of effective communication to foster trust and resolution.

0 views • 32 slides

Explore the Complaint Coding Training materials for the National Ombudsman Reporting System (NORS) 2022. Part II covers Basic Principles, Complaint Codes, Definitions, Examples, Quiz, and Resources. Learn about coding complaints, using perpetrator codes, and reporting tips. Access documents such as

0 views • 113 slides