Change in culture is vital to address damp and mould issues in the housing sector. Recommendations include adopting a zero tolerance culture, focusing on proactive responsibility, treating people fairly, and implementing effective communication strategies. The sector has responded with specialist co

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Explore the role of institutions like the Financial Conduct Authority and Financial Ombudsman Service in safeguarding consumers in personal finance. Learn about the Financial Services Compensation Scheme and why consumer protection is crucial. Discover insights on banking practices through the lens

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The Office of the Ombudsman for EEOICPA plays a crucial role in providing information, guidance, and assistance to claimants under the Energy Employees Occupational Illness Compensation Program. Established in 2004, the Ombudsman's office is independent and maintains confidentiality in its communica

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The Office of the Ombudsman for the Energy Employee Occupational Illness Compensation Program Act (EEOICPA) provides confidential guidance, information on benefits, and assistance to claimants. They submit annual reports detailing received complaints and assist individuals with claim difficulties, a

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The Ombudsman's Clinical Standard focuses on establishing good clinical care and treatment, using standards, guidance, and scientific evidence to improve public services. Through local investigations, the goal is to ensure decision-making transparency and sensitivity to patients' needs. Case studies

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Long-Term Care Ombudsman Programs (LTCOP) advocate for residents in long-term care facilities by investigating and resolving complaints, providing information, and advocating for systemic improvements. This evaluation study delves into the structure and operations of LTCOP at local, state, and feder

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This webinar discusses the introduction of a new Complaint Handling Code for the sector, aiming to address issues in social housing complaint processes. It covers key points, the background leading to the code's development, the Ombudsman's experience, and the code's aims and framework towards high-

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Developing a comprehensive plan to address the storage and management of ward records is crucial for providing individuals with access to their personal histories and fostering healing from past traumas. This case study delves into the challenges faced, key recommendations made by the Ombudsman, and

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The Office of the Ombudsman provides support and information regarding the Energy Employees Occupational Illness Compensation Program (EEOICPA). They assist claimants, attorneys, and others, offering guidance through the claims process and addressing concerns. Their duties include recommending resou

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