Research into incident response
Blue Marble conducted research commissioned by Ofwat and CCW to understand customer experiences during the June 2023 water supply interruption in the South East Water region. The report aims to identify customer expectations, company responses, communication effectiveness, support provided, and area
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Bespoke Outcomes Framework for Water Companies
The outcomes meeting on April 2, 2018, focused on challenging companies to set performance commitments that reflect customer engagement and drive decision-making. It outlined the role of Consumer Challenge Groups (CCGs) and Ofwat in ensuring companies deliver stretching service performance levels. T
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