Explore insights from the ACL Louise Ryan State LTC Ombudsman Conference, covering NORS basics, administration details, ACL mission, leadership, and tips on effectively using the National Ombudsman Reporting System (NORS) for data collection and reporting.

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NORS Training Part III covers important aspects such as verification, disposition, referrals, and closing cases within the National Ombudsman Reporting System. It emphasizes the significance of confirming facts alleged by complainants, determining final resolutions, and following resident direction

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This webinar conducted in March 2012 focused on improving consistency in NORS reporting by providing clarification on activities required to be reported to AoA. Key aspects covered included reviewing AoA definitions, activities, measures, and coding scenarios. Initial comments from notable figures i

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Explore the Complaint Coding Training materials for the National Ombudsman Reporting System (NORS) 2022. Part II covers Basic Principles, Complaint Codes, Definitions, Examples, Quiz, and Resources. Learn about coding complaints, using perpetrator codes, and reporting tips. Access documents such as

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