Explore insights from the ACL Louise Ryan State LTC Ombudsman Conference, covering NORS basics, administration details, ACL mission, leadership, and tips on effectively using the National Ombudsman Reporting System (NORS) for data collection and reporting.

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NORS Training Part III covers important aspects such as verification, disposition, referrals, and closing cases within the National Ombudsman Reporting System. It emphasizes the significance of confirming facts alleged by complainants, determining final resolutions, and following resident direction

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