Understanding Total Quality Management (TQM) and Dimensions of Quality
Total Quality Management (TQM) is customer-oriented, aiming to achieve customer delight through systematic quality improvements. Quality, defined by experts like Juran and ISO, focuses on fitness for use and meeting customer needs. The concept includes dimensions like Product Quality (Functionality,
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Understanding Quality Management in Business
Exploring the essence of quality in business, this content delves into definitions of quality, the importance of customer satisfaction, and the role of quality management. It discusses quality gurus like Deming and Juran and analyzes internal and external customers. Learn about the key aspects of qu
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